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Springfield Inn Hotel & Extended Stay

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Springfield Inn Hotel & Extended Stay
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63 Reviews from our TripAdvisor Community

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Showing 63: English reviews
Niagara Falls, Canada
Reviewed 3 weeks ago via mobile

Here is the deal, we reserved two rooms, the rooms were on different floors, and about 10 rooms from each other. When asked why this was the case we were told that it was the fault of the person making the reservations (what?) Then when we asked about having two rooms together the desk clerk said that they were so...

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Helpful?
Thank Lloyd B
Springfield_inn, General Manager at Springfield Inn Hotel & Extended Stay, responded to this review

After review of the situation that you described, I have learned that you booked two rooms with two beds on line. The vacant rooms that you witnessed were rooms with king beds and would not have accommodated your needs. The rooms across the court yard, one of them had two beds, but was a smoking room and your reservation clearly...

Reviewed 4 weeks ago via mobile

First night went well--super friendly & accommodating receptionist on duty Tues. 11/01, yummy breakfast, nice room. Not so great experience Wed 11/02. On 11/02 the receptionist wasn't helpful with getting a room of our preference & did not demonstrate good customer service.. After some confusion, she finally got us what we originally asked for that she initially said wasn't available....

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Helpful?
Thank Candi W
Springfield_inn, General Manager at Springfield Inn Hotel & Extended Stay, responded to this review

Thank you for your input regarding your stay with us. I will personally speak with the front desk person on duty during your second night. I am certain that upon your initial arrival whatever your request was may not have been available and she had to rearrange reservations and other requests for other guests to accommodate your desires. I responded...

Reviewed 14 October 2016

Because of a problem at the hotel where we had reservations, we needed to find two non-smoking rooms for three nights at a time when rooms seemed to be at a premium. We came across this hotel and they had two rooms available. The desk clerk was very helpful and accommodating. One of the original rooms had a strong smell...

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Helpful?
Thank Steve A
Springfield_inn, General Manager at Springfield Inn Hotel & Extended Stay, responded to this review

Steve; Thank you for the time that you expended on reviewing your stay with us. Many thanks from the front desk staff for acknowledging their efforts to accommodate you and do the best that they could to meet all of your needs, as best that they could. i am very proud of them and their efforts to please all of...

Reviewed 6 September 2016 via mobile

Housekeeping was terrible. Shower faucet is very loose in the wall. Fitness room equipment is in serious disrepair. Something dead in pool area garbage can & gagged us all. Complained to two people behind the front counter and was told that the person who does that job went home. On the third day it still hadn't been emptied. Pool was...

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Helpful?
Thank Marina J
Springfield_inn, General Manager at Springfield Inn Hotel & Extended Stay, responded to this review

Marina: Thank you for informing me of these situations. There are no words to describe my sincerest of apologies. I will not make any excuses when none can apply. I will assure you that each of these situations will be investigated and corrective and disciplinary action will be taken. Again, thank you for your input and being a caring guest...

Charleston, South Carolina
Reviewed 11 August 2016 via mobile

We came in very late and wanted to stay outside of Nashville. We had only a few hours to sleep and this seemed to be the ticket. The hotel staff were very nice. There was a mix up on the room for which they were very apologetic but extremely personable. The lobby is very nice and features a breakfast area....

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Helpful?
Thank Anthony P
Springfield_inn, General Manager at Springfield Inn Hotel & Extended Stay, responded to this review

Anthony; Thank you for taking the time and reviewing your stay with us. You have assisted me in making my job a little easier. As new GM, we have been working diligently at improving conditions within all of our guest rooms. We've come a long way since my assignment and I want you know that I am and the staff...

Berea, Kentucky
Reviewed 27 June 2016

Appalling rooms. We booked a family visit, 12 rooms or so for the first and last time at this vile excuse for a Hotel. Rooms that smelled dank and musty, hairs in the beds, stains on walls, carpets, and upholstry, soap scum in showers, whiskers around sinks, mold/mildew around faucets, and the STINK of dirty, neglected carpets. Unbelievable.

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Helpful?
Thank Ascmac123
Springfield_inn, General Manager at Springfield Inn Hotel & Extended Stay, responded to this review

I most sincerely appreciate your review and additionally apologize for the conditions that you described. I will not make any excuses for this situation when certainly none can apply. I do assure you that your review will be reviewed at our weekly staff meeting and posted so that every one of our employees is made aware of how they let...

Reviewed 9 June 2016 via mobile

I was planning on staying at the Hampton in town without knowing there was a convention in town that had them booked. Forced to stay at the Springfield Inn. I had a "suite", TV didn't work in the suite so I was forced to sit in a not so comfortable chair by the bed to watch TV. While sitting there...

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Helpful?
1Thank Fswright
Springfield_inn, General Manager at Springfield Inn Hotel & Extended Stay, responded to this review

Thank you for your valuable input regarding your stay with us. I certainly cannot and will not make any excuses when none will apply. I most sincerely apologize and I will share your review with the housekeeping staff and I am very confident that the comforter has been replaced. The eggs that you commented on are not instant. Thank you...

Cleveland, Ohio
Reviewed 2 June 2016 via mobile

Second time I stayed the staff is excellent except for some grumpy maintenance guy but he does his Job the place is clean breakfast is good and the cleaning crew is outstanding we stay here a month at a time people here are polite love the place

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Helpful?
Thank Mike K
Reviewed 12 May 2016 via mobile

I wanna give a nice compliment on the front desk worker Tammy. This woman went above and beyond her job too make our stay wonderful. For us being out of State guest she really explained where we could fine Restaurants And gave is great directions on where we can find places too shop during our stay. Also told us about...

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Helpful?
Thank Ruan62
Springfield_inn, General Manager at Springfield Inn Hotel & Extended Stay, responded to this review

Ruan62; Thank you for your compliments regarding Tammy, I am so pleased that she exemplifies our high standard of hospitality and friendliness to all of our guests. Comments like yours are our truest reward for all the efforts and training that we put in behind the scenes to please each and everyone of our guests. Chuck Douglas General Manager

Nashville, Tennessee
Reviewed 10 May 2016

Wanted to get away for the week-end. Found this hotel online. I reserved the Suite and it was very lovely and quit. The rate was great for the room. This hotel is in walk in distance of several restaurants and stores. Enjoyed the shopping. Breakfast was nice, I was surprised to see they have scrambled eggs and bacon. I will...

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Helpful?
Thank Tammy C
Springfield_inn, General Manager at Springfield Inn Hotel & Extended Stay, responded to this review

Tammy C. Thank you for your review. I am pleased that you enjoyed your get away. Your comments are our true reward for the efforts that all of our employees put forth to ensure that all of our guests are happy and have enjoyed their stay. Our full hot breakfast that includes scrambled eggs and bacon is a new amenity...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Springfield Inn offers the following amenities: deluxe complimentary breakfast bar...free WiFi...truck parking...cable TV with HBO...fitness center...coin-operated guest laundry. Pet friendly rooms...art gallery... in room hair dryers... outdoor pool, grill & picnic area...festaurants conveniently located next to hotel. ... more   less 

Additional Information about Springfield Inn Hotel & Extended Stay

Address: 2001 Memorial Blvd, Springfield, TN 37172-3947
Region: United States > Tennessee > Springfield
Price Range: RM440 - RM485 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Springfield Inn Hotel & Extended Stay 2*
Number of rooms: 77
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Also Known As:
Springfield Hotel Springfield
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Questions & Answers

Here's what travellers have asked, with answers from Springfield Inn Hotel & Extended Stay staff and other travellers.
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over a year ago

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Questions? Get answers from Springfield Inn Hotel & Extended Stay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get an inside room. The street is heavily traveled so it can be noisy.”
 of 5 bubbles steveaU8732UN, 13 Oct 2016 | Read review
“Inside by the pool is very quite”
 of 5 bubbles 503tammyc, 10 May 2016 | Read review
“smoking and non smoking upstairs and downstairs available”
 of 5 bubbles dnia2016, 2 May 2016 | Read review
“Having a reservation”
 of 5 bubbles leshay2015, 28 Apr 2015 | Read review
“The suites are very nice lots of room in them.”
 of 5 bubbles zaquanj, 28 Apr 2015 | Read review
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