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Comfort Suites

Expedia.comUS$83*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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124 Reviews from our TripAdvisor Community

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Showing 122: English reviews
Houston, Texas
Reviewed 26 July 2016

We enjoyed our stay. The room was clean and plenty big. We were happy until breakfast. There was no toaster to toast the bread, bagels or English muffins. Also, the bin where the biscuits and gravy should have been, was empty.

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Helpful?
Thank pamme42
Jefferson City, Missouri
Reviewed 12 July 2016

Even though this facility is fairly new, the staff was very knowledgeable and helpful. The rooms were immaculate and very comfortable. The manager is first rate and makes you feel like your an old friend. The breakfast was typical for a hotel offering a free breakfast with a room. Nothing special but the area was well appointed. Several items to...

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Helpful?
1Thank DRnJC
Janissa S, General Manager at Comfort Suites, responded to this review

We are delighted to hear you had a great stay. We try very hard to make each stay a memorable one. I like to think of it as you arrive as guest, but leave as family. We hope to see you again in the future Janissa Sims General Manager

Reviewed 29 June 2016

This hotel is a beautiful, clean, smoke free hotel. It is a hidden gem. I travel a lot for business and this hotel is comparable to many 4-5 luxury hotels I have stayed at. The staff is friendly and polite. They offered suggestions on local restaurants during our stay and greeted us each time they saw us. There is a...

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Helpful?
1Thank Elliott M
janissaPilgreen, General Manager at Comfort Suites, responded to this review

Hello Elliott M, It is delightful to hear you had a great time staying with us while in town. It was a WOW for us when you compared us to a 4-5 star hotel. We make a promise everyday to go out of our way to make each guest have a memorable stay. We were happy to make yours one....

Reviewed 9 June 2016 via mobile

We booked two rooms and told them we would be staying INDEFINTELY. After two days of being there, management booked the rooms out from under us. Offered to put us in a King Suite and the family with us with 3 small children in a King suite also. Management was rude and not accommodating. The pool was out of service...

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Helpful?
Thank Cindy C
janissaPilgreen, General Manager at Comfort Suites, responded to this review

Hello Cindy On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. The Staff was here trying to help accommodate you into...

Houston, TX
Reviewed 23 May 2016

The hotel was clean and smoke free. The staff was very friendly and accommodating. We had a first floor room and there was absolutely no outside noise. I would highly recommend Comfort Suites and would definitely stay again if we are in the area.

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Helpful?
Thank DebbieHoustonTX
janissaPilgreen, General Manager at Comfort Suites, responded to this review

Hello Debbie, We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again...

Mobile, Alabama
Reviewed 26 April 2016

This is hands down the best staff. You really couldnt ask for better. I used to stay at a different location in town until they were sold out, then I tried Comfort Suites. This was the best decision. I will never stay anywhere but here. The staff is very friendly, the rooms are super clean, even around the toliet. Breakfast...

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Helpful?
Thank angelkisses40
janissaPilgreen, General Manager at Comfort Suites, responded to this review

Hello Angelkisses40 We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again...

Reviewed 15 March 2016

One night stay We were given an accessible room which had a separate seating area with a two seat sofa. Room was showing some wear and tear, but the bed was comfortable, and the room clean and quiet. Breakfast was the usual mix of cereals, eggs and sausages, waffles, muffins, yoghurts etc. Would be very happy to stay there again.

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Helpful?
Thank GentlemanAuditor
janissaPilgreen, General Manager at Comfort Suites, responded to this review

Thank you for taking time of of your day to write a review on our hotel. We would like you know we have begun to put new carpet and paint in every room to bring the rooms back to life. We get compliments all the time on how comfortable our beds are and we appreciate you being one of them....

Hartsville, SC
Reviewed 8 March 2016

I have enjoyed staying at the Comfort Suites in Bay City several times, and I will continue to use this hotel every chance I get. As others reviewers have stated, the staff is really what sets this hotel apart from the rest. Specifically, Janissa raises the bar for hotel management. Professional, courteous and provides your requested level of interaction. If...

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Helpful?
Thank 568MarkR
janissaPilgreen, General Manager at Comfort Suites, responded to this review

Thank you Mark R , Thank you you for the wonderful feedback on the experience you have had staying with us during your trip to Bay City. The positive things written will serve as encouragement to all the staff. We appreciate all of our guests and trust me we value their option immensely. We strive hard every day to make...

Reviewed 9 January 2016 via mobile

The room is a 5...large, immaculate, quiet with a nice seating area. The staff are a 5...friendly and helpful. They gave good recommendations on restaurants and helped us with detours. The room was cold so we went to turn up the Thermastate. That is when things started going down hill. It read 73. Turned it up, a couple hours later...

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Helpful?
Thank Nancy A
janissaPilgreen, Manager at Comfort Suites, responded to this review

Thank you Nancy A for taking the time to review our hotel. I want to apologize for the AC not working as properly as it should. If we would have known about this issue you can bet we would have addressed this right away with our maintenance team. The rooms are quite large and roomy. We hope you got to...

Franklin, Tennessee
Reviewed 5 January 2016

We stay in a lot of hotels and must say this is a perfect hotel! Super clean, super nice staff, good full breakfast and comfortable beds... I can't say enough. We will definitely stay again when in town!

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Helpful?
Thank ajcjm26
janissaPilgreen, Manager at Comfort Suites, responded to this review

Thank you for taking time to review our hotel. The staff will be thrilled to hear you thought they were great. The beds are very comfortable,. We hope you enjoyed eating our hot breakfast as much as we enjoyed making it for you. Our housekeeping staff does keep our hotel spotless and it shows. Take care and we hope to...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The Comfort Suites® hotel provides business and leisure travelers with inviting accommodations close to all the best this area of Texas offers. Local points of interest like the Bay City Civic Center and Galveston Island are just minutes from this Bay City, TX hotel. Guests of this Bay City, TX hotel can enjoy features like: * Free full breakfast * Free wireless high-speed Internet access * Outdoor pool * Exercise room. Corporate travelers staying at this Texas hotel can take advantage of additional amenities like the on-site meeting room, and access to copy and fax service. ... more   less 

Additional Information about Comfort Suites

Address: 5100 7th St, Bay City, TX 77414-8709
Region: United States > Texas > Texas Gulf Coast > Bay City
Price Range: RM398 - RM545 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 68
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Questions & Answers

Questions? Get answers from Comfort Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't go there, bad customer service, both GM and owner!”
surup2015, 13 Apr 2017 | Read review
“Roadside room was noisy, get one on the back of the hotel.”
749BillM749, 17 Jan 2017 | Read review
“Seems the lower level works best”
Rose6Ranch, 26 Aug 2016 | Read review
“First floor rooms have sidewalks right by the bedroom windows.”
pamme42, 25 Jul 2016 | Read review
“All rooms are nice. They are Suites”
angelkisses40, 26 Apr 2016 | Read review
5 of 5
Expedia.com
US$83* /night
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ComfortSuitesUS$94
Orbitz.comUS$83
Hotels.comUS$83
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Prices are for 1 room, 2 adults
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