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We came in before Midnight and called the Hotel for the shuttle, then the lady tell us the shuttle already left and we can take a cab. Then we get there she doesn't greet us she stated "what took you so long?" Well you didn't...More
Thank Anda N
Response from marmgr, General Manager at Courtyard Dallas DFW Airport West/BedfordResponded 29 September 2017
Thank you for letting us know about your recent stay. Please accept our apologies with the room cleanliness and the lack of hospitality exhibited by the front desk associate. As we are working to achieve much better guest interaction and housekeeping, we value your comments...More
I spend three days in this hotel. Of all of the Marriott hotels, Courtyards are my least favorite. I dislike the fact that breakfast is not included. Also, this one did not have even free coffee, tea or water in the lobby. My room was...More
Response from marmgr, General Manager at Courtyard Dallas DFW Airport West/BedfordResponded 27 September 2017
Thank you for telling us about your experience with Courtyard hotels and our hotel specifically. We understand not all brands can meet everyone's needs and that is why Courtyard is one of many Marriott hotel branded products available for our varied traveler. We do hope...More
When I say "typical courtyard" I don't mean that in a bad way. Check in was quick-room was clean and cool--pool was clean(with towels)--lots of hot water. Ate breakfast food from the bistro and it was very good. Ladies working in bistro were very nice....More
Thank Kathleen G
Response from marmgr, General Manager at Courtyard Dallas DFW Airport West/BedfordResponded 8 September 2017
Thank you for letting us know about your recent stay. We use comments, such as yours, to improve service to all our guests. We are delighted to find that most of your stay went well and the staff was friendly. We hope that you provide...More
The housekeeping staff "cleaned" the room but did not change the sheets despite a very visible stain on the middle of the sheet for 2 cleanings. I pulled the covers off the bed to make sure the sheets were changed the next day, and was...More
1 Thank Heather S
Response from marmgr, General Manager at Courtyard Dallas DFW Airport West/BedfordResponded 1 August 2017
Thank you for letting us know about your recent stay. Please accept our apology for the condition of your room.
It is our goal to provide clean and hospitable service to all our guests. We should have been able to take care of this quickly....More
Stayed there for a week with my family, where we were visiting some relatives in the area.
The hotel offers a good quality service, the rooms are spacious and the beds are comfortable. Housekeeping do a good job over there.
The hotel has a small...More
Thank Fares A
Response from marmgr, General Manager at Courtyard Dallas DFW Airport West/BedfordResponded 7 July 2017
Thank you for the wonderful review. We are delighted that you enjoyed your stay. We hope to have another opportunity to serve you the next time you come to the area.