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The housekeeping staff "cleaned" the room but did not change the sheets despite a very visible stain on the middle of the sheet for 2 cleanings. I pulled the covers off the bed to make sure the sheets were changed the next day, and was...More
1 Thank Heather S
Response from marmgr, General Manager at Courtyard Dallas DFW Airport West/BedfordResponded 1 August 2017
Thank you for letting us know about your recent stay. Please accept our apology for the condition of your room.
It is our goal to provide clean and hospitable service to all our guests. We should have been able to take care of this quickly....More
Stayed there for a week with my family, where we were visiting some relatives in the area.
The hotel offers a good quality service, the rooms are spacious and the beds are comfortable. Housekeeping do a good job over there.
The hotel has a small...More
Thank Fares A
Response from marmgr, General Manager at Courtyard Dallas DFW Airport West/BedfordResponded 7 July 2017
Thank you for the wonderful review. We are delighted that you enjoyed your stay. We hope to have another opportunity to serve you the next time you come to the area.
We got an excellent rate online and when we checked in were offered an upgrade when we weren't pleased with a first floor room. We were upgraded to a suite on the top floor. Had a small bedroom with two queen beds, a large living...More
Thank Janet H
Response from marmgr, General Manager at Courtyard Dallas DFW Airport West/BedfordResponded 9 January 2017
Thank you for letting us know about your experience at the Bedford Courtyard. I am delighted that the staff was able to take care of you and that you had a pleasant stay. Thank you for the feedback about the guest room. We hope to...More
This is my 3rd visit to this hotel and will not be my last when I have to be in the area. I have stay in expensive hotels in Grapevine, Tx and did not feel as comfortable as here!
My wife felt very secure and...More
Thank Kevin H
Response from marmgr, General Manager at Courtyard Dallas DFW Airport West/BedfordResponded 15 December 2016
We are delighted to hear that you enjoyed your stay with us. We hope to see you back again soon! Thank you,
Out of the 30 or so nights I have logged in Marriotts over the last year, this was by far the most disappointing. I'm sorry the girl behind the bistro counter had to work on Thanksgiving, but I would have included a nicer tip had...More
1 Thank Pauly T
Response from Travelflores, General Manager at Courtyard Dallas DFW Airport West/BedfordResponded 26 November 2016
Please accept our apologies that the bistro staff was not welcoming and that our housekeepers were not thorough. We value your opinion and use comments such as yours to improve service to all our guests. We have shared your comments with the entire staff so...More