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Holiday Inn Express Brownwood

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Holiday Inn Express Brownwood
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101 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Brownwood
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Showing 101: English reviews
Dallas
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 March 2016

Staff were good. Breakfast was good. Some furniture pieces were missing and cleaning wasn't as thorough as I'd have liked. The executive room was really big. Great for my 3 year old to not get too bored. Overall a good stay.

Helpful?
Thank GYWDallas
Brownwood-HIE-Staff, Director of Sales at Holiday Inn Express Brownwood, responded to this review

We are so happy to hear that you enjoyed your stay with us! It's always great to hear that a guest was pleased with our staff, breakfast, and the size of the room. We do want to apologize for the few issues you had, though, and we hope you will give us another chance. Thank you for being our guest... More 

Mabank, Texas
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 January 2016

My son and I stayed there the night before a visit to Howard Payne University to check out their football program. The staff was probably in the top 3 of the friendliest, most welcoming and helpful of any hotel I have stayed in, and we have traveled a lot. The only reason I don't give it a five is that... More 

Helpful?
Thank kozzer90
Brownwood-HIE-Staff, Director of Sales at Holiday Inn Express Brownwood, responded to this review

We are so, so happy to hear that you enjoyed your stay so much and were so pleased with our staff! We hope to see you again very soon! Thank you for being our guest! Safe travels, Melanie Director of Sales More 

Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 December 2015 via mobile

Our family of 4 stayed two nights here over Christmas break. The staff was friendly and helpful. I forgot toothpaste and they quickly replaced it for free. The room we stayed in had a mini fridge, microwave and kitchenette sink. It was a nice sized room with a nice TV and cable channels that were clear. It was quiet as... More 

Helpful?
Thank Tarrah L
Brownwood-HIE-Staff, Director of Sales at Holiday Inn Express Brownwood, responded to this review

We are so happy to hear that you enjoyed your stay with us! We do apologize for the pillow issue. Typically we have two firm pillows and two soft pillows on each of the beds. On your next visit, we will make sure to double-check that there are two soft pillows in your room so that you can get a... More 

Oklahoma City, Oklahoma
1 review
Reviewed 22 December 2015

This was one of the worst Holiday Inn's I have ever stayed in. My family and I first arrived and discovered lotion or some other substance smeared all over the ice bucket and countertop, so we asked to change rooms. Upon getting to our new room, the bathroom light did not work so we were forced to use the heat... More 

Helpful?
Thank Rrhinds
Brownwood-HIE-Staff, Director of Sales at Holiday Inn Express Brownwood, responded to this review

We are so, so sorry that you encountered such problems during your stay. We can assure you that this is not a recurring issue, and we will do our best to find out why it was overlooked during your time with us. We understand how frustrating it can be to find issues in your room, especially those of cleanliness. We... More 

Dallas
Level Contributor
374 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed 21 October 2015

A 5 is hard for me to give. However, this is the best Holiday Inn Express I have stayed in. Usually I have to give HEs 3 because they are a 4 without a refrigerator (I can't give a 4 to a hotel in this price range if they do not have a refrigerator). But this one had the refrigerator... More 

Helpful?
Thank leroys73
Brownwood-HIE-Staff, Director of Sales at Holiday Inn Express Brownwood, responded to this review

We are so happy to hear that you enjoyed your stay with us so much and that we were able to earn a five star review from you! We know how important it is for guests to be able to store food and other items in a fridge and we are very lucky to be able to offer this amenity... More 

Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 August 2015 via mobile

We very frequently stay at this chain of hotels, and have had nothing but good experiences, so staying here was a no-brainer, or so we thought. It doesn't take a lot to satisfy me in a hotel room. Clean and comfortable will do it. This was neither. One good thing I can say is that the front desk staff are... More 

Helpful?
2 Thank TXBelle915
Brownwood-HIE-Staff, Director of Sales at Holiday Inn Express Brownwood, responded to this review

We are so, so sorry to hear that you were not pleased with your time here. We understand how important it is to have a clean and comfortable stay, and we are extremely apologetic that your stay with us was not. We will definitely address the issues that you had and work to correct those immediately. We hope you will... More 

Cypress, Texas
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 August 2015

Another Holiday Inn stay and this one was average to good. It was quiet, beds comfortable and personnel friendly and helpful. An average breakfast for Holiday Inn's but adequate when one is traveling.

Helpful?
Thank Percy M
Brownwood-HIE-Staff, Director of Sales at Holiday Inn Express Brownwood, responded to this review

We are happy to hear that you were pleased with your stay. We know how important it is to have a peaceful stay while travelling as well as hotel staff that are willing to help with anything you may need, and that's exactly what we aim to provide for our guests! Thank you for being our guest and we hope... More 

Plano, Texas
Level Contributor
5 reviews
Reviewed 9 August 2015

We stayed for 2 nights and were satisfied with our experience. Staff was very friendly. Everything was clean and functioned as it should. Carpet and mattresses could use an update, but they were acceptable for us. (Carpet needs re-stretching, and I could feel the coils in the mattress when I sat down but okay when I reclined). There were several... More 

Helpful?
Thank Mockingbird57
Brownwood-HIE-Staff, Director of Sales at Holiday Inn Express Brownwood, responded to this review

We are happy to hear that you enjoyed your experience with us. We are sorry that you were not pleased with a few of the items here, including the carpet. We have already purchased new carpet for our entire hotel and it will be installed very soon. Hopefully on your next visit to Brownwood you will be able to stay... More 

San Angelo, Texas
1 review
Reviewed 1 August 2015

I booked one night in advance that was non-refundable, then added a second night that was refundable before arriving. I specified NON-SMOKING, but when we got off the 3rd floor elevator and headed to our room, the hallway smelled of smoke. When we entered our room, it smelled like a bar, the smoke smell was overwhelming. None of the doors... More 

Helpful?
Thank Dana C
Brownwood-HIE-Staff, Director of Sales at Holiday Inn Express Brownwood, responded to this review

We are so sorry to hear that you had these issues during your stay. At this point in time we are 100% smoke-free. We have all of our guests sign the register cards upon check-in stating that we are smoke free, but we do still have guests that decide to violate these rules and smoke inside the rooms. They are... More 

Level Contributor
61 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 11 July 2015 via mobile

Pros: Every employee we encountered was extremely helpful, considerate and polite. The breakfast was decent and plentiful. The bed was comfortable with good bedding and the air conditioner worked really well! Cons: badly in need of an update. The room smelled very musty when we walked in and the bathroom needed some work.

Helpful?
Thank BrittyK
Brownwood-HIE-Staff, Director of Sales at Holiday Inn Express Brownwood, responded to this review

We are happy to hear you enjoyed the breakfast and our staff! We know how important good service and a plentiful breakfast are, and we are overjoyed that we were able to provide that for you. We do apologize for your dissatisfaction, and hope you will give us another chance. Thank you for being our guest and we hope to... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites - Brownwood Proudly introduces our newly renovated Hotel. Renovations include new carpeting throughout all public areas and guest rooms, new mattresses and furniture as well as a refreshed breakfast area and fitness center improvements. We provide all the amenities and technology of a full service hotel at a 'Stay Smart' price. We are conveniently located in the heart of Texas. The hotel includes a Business Center (24 hours free internet service) and Conference room. Our luxurious guest rooms are equipped with free high speed internet access. Guests will enjoy a deluxe, 'Stay Smart' complimentary breakfast bar, and free parking. All of our rooms have interior entrances, well lit work areas, Micro-Fridge, in-room coffee service and 27' TVs with over 120 digital cable channels including movie channels. In addition, we have a fully equipped fitness center and an outdoor swimming pool. ... more   less 

Additional Information about Holiday Inn Express Brownwood

Address: 504 West Commerce St., Brownwood, TX 76801
Region: United States > Texas > Brownwood
Price Range: RM462 - RM565 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Brownwood 2.5*
Number of rooms: 58
Reservation Options:
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Also Known As:
Holiday Inn Express Brownwood Hotel Brownwood
Holiday Inn Brownwood
Brownwood Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Express Brownwood staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor at back”
 of 5 bubbles lilela, 3 Nov 2016 | Read review
“Room 308 in middle of bldg. Overlooks parking lot. Extremely quiet.”
 of 5 bubbles Jawbreaker5, 25 Jun 2016 | Read review
“Ask for a room at the back of the hotel.”
 of 5 bubbles singingaccordionist, 4 Apr 2016 | Read review
“Choose a room not on the street side. Traffic noise is very loud.”
 of 5 bubbles Rrhinds, 21 Dec 2015 | Read review
“Again, always check your room before unloading luggage.”
 of 5 bubbles 124percym, 9 Aug 2015 | Read review
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