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Candlewood Suites Austin N-Cedar Park

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Candlewood Suites Austin N-Cedar Park
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106 Reviews from our TripAdvisor Community

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Showing 106: English reviews
Celeste, Texas, United States
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 weeks ago

Great location! Our assigned room was not as nice as the last time we stayed here, but it was ok. Temperature controls were finicky. Recliner stuck in the rest position. Normally, we have gotten great rooms where the temperature controls work fine, and the recliner works in various positions. Still, recommended for the value. Great location, good service. Just don't... More 

Helpful?
Thank Bob P
IHGService, Guest Relations Manager at Candlewood Suites Austin N-Cedar Park, responded to this review

Dear Bob P, We are grateful for your return at the Candlewood Suites Austin N-Cedar Park, TX and for leaving us your comments. Thank you for your commendation about our location and the level of service you have received from our staff. We aim to continuously provide excellent guest experience. On the other hand, we acknowledge your concern about the... More 

Dallas, Texas
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 September 2016 via mobile

The location is great and felt safe during my time here. Staff is very friendly and engaging. Had a king room with a mini kitchen and it was just right! Room was clean, facility is in great condition and highly recommend staying here for an extended time. Will be back for sure!

Helpful?
Thank Redlani
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 July 2016

I will NEVER stay at this property again. I am a Gold level IHG member and have never been treated with such disrespect as I was at this hotel. When I arrived at 3pm, I didn’t have a reservation and asked if I could book a room. The girl at the front desk, a red head, said that there were... More 

Helpful?
1 Thank LizzyAnne70
generalmgr057, General Manager at Candlewood Suites Austin N-Cedar Park, responded to this review

Although I appreciate an honest opinion and want to hear about all guest's experiences both good and bad I must say that I feel pretty confident that there is inaccurate information in this review. I researched the information and was not able to locate the room type information the above review stated. We have very few rooms with 2 Queens... More 

Texas
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 14 July 2016

Stayed here for one night for business. Everyone I encountered was really nice and friendly to me. I really like the kitchen area. It would be great if I was with someone else or was going to be staying awhile.

Helpful?
Thank mladamik
generalmgr057, General Manager at Candlewood Suites Austin N-Cedar Park, responded to this review

We are so happy you enjoyed your stay. Come back and see us when you're in the area again and hopefully it will be for a longer stay. More 

Michigan
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 July 2016 via mobile

The hotel was ok. Ended up staying here last minute, as this was the only room left in the greater Austin area. While we were thankful to find the room, I found the prices to be way above what they should have been for what the room was. The room was clean, and had a nice sized travel kitchen with... More 

Helpful?
Thank gagesmama
generalmgr057, General Manager at Candlewood Suites Austin N-Cedar Park, responded to this review

I appreciate your review. I want to take this opportunity to let you know that all Candlewood Suites properties do not offer complimentary breakfast because our rooms have full kitchens, however we do have items for purchase in our Candlewood Cupboard. Most guests prefer this option so that they are able to make breakfast in their rooms. More 

1 review
Reviewed 27 June 2016

I arrived to the hotel around noon and tried to check in. The guy at the front desk was very rude and told me that I was too damn early to check in and that there were not rooms ready. I asked if I could leave a number & have him call me when a room was ready. "We don't... More 

Helpful?
Thank Kristen E
Baton Rouge, Louisiana
Level Contributor
101 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 3 June 2016

Our room had a full size refrigerator with freezer and ice maker, two burner electric stovetop, microwave and a full size dishwasher. The king size bed was comfortable and there was a recliner chair in the room. The room was clean and cool. The WiFi did seem slow.

Helpful?
Thank Charles P
The Woodlands, TX
Level Contributor
47 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 23 May 2016

This hotel is probably about 3 years old and in a convenient location for North Austin area. However, a few inconveniences that had me questioning their service. First, as I prepared to step into the shower, I noticed no bath towels. We had wash and hand towels but evidently they'd forgotten to give us any bath towels. Fortunately, my husband... More 

Helpful?
Thank Texas_Gypsie
generalmgr057, General Manager at Candlewood Suites Austin N-Cedar Park, responded to this review

I wish we could have helped you to have a better stay with us. It sounds like you encountered multiple problems. That is not a typical stay at our property by any means. I would have tried my best to improve your stay. I hope that you will give us another chance. Reviews like this are never any fun to... More 

TEXAS
Level Contributor
69 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 5 May 2016

I discovered these suites last Thanksgiving and now always try to book these hotels if available. What stands out most is the cleanliness and quietness of the rooms. Also I love being able to fix a small snack/meal without leaving the facility. However, it bothered me that when I asked housekeeping for extra towels upon check-in they wanted me to... More 

Helpful?
Thank baaustin11
generalmgr057, General Manager at Candlewood Suites Austin N-Cedar Park, responded to this review

We're so glad you are a return guest! That's the best kind. It is so strange to hear about the miscommunication with the towels. We definitely do not have an issue giving our guests extra towels if requested. I'm so sorry that you experienced that bump in your stay. Next time we see you...you can have all the towels you... More 

Oregon
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 26 April 2016

Given the average TripAdvisor rating for this hotel, I had high hopes. I wasn't expecting "fancy", but I did expect clean. We were in a King Suite (where there is a true separate bedroom and living area). When we got into our room and unfolded the sleeper sofa, what we discovered was more than disgusting. The mattress had large dark... More 

Helpful?
Thank PeacefulSequoia
generalmgr057, General Manager at Candlewood Suites Austin N-Cedar Park, responded to this review

I want to send my most sincere apologies to you. The issues you experienced at our property are terrible. I will make no excuses. It sounds like that room's cleanliness was in dire need of attention. I am embarrassed to hear about the level of cleanliness you experienced. This is very unusual as I'm sure you can see from our... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
All or our rooms are full suites, which means each room comes with a large size refrigerator, microwave, stove top, dishes, dish washer, pot, pans and all dishes and silverware. Each room has DVD player, HDTV, free High speed internet access, plus may more amenities. We do not offer free breakfast but we have a wide variety of items in our cupboard to meet breakfast, lunch and dinner needs that guest can purchase. ... more   less 

Additional Information about Candlewood Suites Austin N-Cedar Park

Address: 1100 Cottonwood Creek Trl, Cedar Park, TX 78613-7864
Region: United States > Texas > Cedar Park
Price Range: RM449 - RM685 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Austin N-Cedar Park 2.5*
Number of rooms: 80
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Questions & Answers

Questions? Get answers from Candlewood Suites Austin N-Cedar Park staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My only concern was that you couldn't close the "blackout" curtains?”
 of 5 bubbles mladamik, 13 Jul 2016 | Read review
“Ask for pet history if you are animal adverse. Road noise is significant on the south side.”
 of 5 bubbles GT_Ranger, 18 Jul 2015 | Read review
“Best room for us was the living room / bedroom suite. It's a two full room with an additional full kitchen. Was worth it.”
 of 5 bubbles 223sherylt, 4 May 2015 | Read review
“Stay on the top floor to avoid people walking across your ceiling.”
 of 5 bubbles trust_the_man, 12 Nov 2014 | Read review
“This is a fantastic place to stay. It is well maintained. Located in a safe area. Easy access to restaurants and grocery stories. The staff is awesome.”
 of 5 bubbles 672daniele, 22 Oct 2014 | Read review
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