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Extended Stay America - Dallas - Greenville Ave.

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Extended Stay America - Dallas - Greenville Ave.
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46 Reviews from our TripAdvisor Community

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Showing 45: English reviews
Start your review of Extended Stay America - Dallas - Greenville Ave.
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Reviewed 3 weeks ago via mobile

I have stayed here for a few days over the weekend and my stay was great! The rooms are a little outdated but they are renovating and I cannot wait to come back and see. The area is convenient which is a plus. Will stay here again! Staff is great- Desi at the front desk was very friendly and professional...

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Helpful?
Thank mary_traveler01
Manager_11525, Manager at Extended Stay America - Dallas - Greenville Ave., responded to this review

Thank you for taking the time to write a review about your stay. I am pleased to read your positive comments regarding our convenient location and our accommodating our staff. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Chicago, Illinois
Reviewed 27 November 2016 via mobile

If there was a rating less than 0, this hotel qualifies! I could only stay one night because Dallas was sold out for that night. Below are the reasons why: - Undesirable guest checking in, which made me feel unsafe. - room was ABSOLUTELY FILTHY, dirty stained chairs with cigarette hole, cigarette burns in the bread spread, dresser that looked...

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Thank Kathy L W
Reviewed 15 October 2016 via mobile

Hope you like living with hood rats that live here full time. The elevator 3rd flood button broken, have to carry everything up stairs for a week. The location is in the hood. The location dose have plenty of place to eat if you not cooking in. This is an over priced Budget inn and Suites of America type place

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Thank Roy C
Reviewed 21 August 2016 via mobile

The worst hotel ever. So my husband and I checked in on 8/19 and first the lady behind the counter had to go see if the air was on in the room. Got to the room and the air was not cold. There were no small wash cloths in the room. The were washing them and had to bring us...

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1Thank Jessica H
Magnolia, Arkansas
Reviewed 6 July 2016 via mobile

Oh boy I don't know where to start! How about check in! The service was awful! I paid $300 for three nights! I went to use the bathroom after check in, the door knob fell in my hand! At check in I was told I had to come down stairs for anything that house keeping will not be coming by!...

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1Thank AshJones91
Wichita, Kansas
Reviewed 4 March 2016

Today is only day two of staying at this "hotel". I feel so compelled to write this review- as I am sitting in my room! This is my second room by the way, my first room had a bug on the pillow and hair all over the bedding. In the time it took them to get my second room I...

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2Thank tvalerie
Manager_11525, General Manager at Extended Stay America - Dallas - Greenville Ave., responded to this review

Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were not satisfied with your stay. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. Your comments were reviewed by...

Houston, Texas
Reviewed 28 December 2015 via mobile

My visit has truly been a pleasurable one. Traveling alone I felt safe and secure. Your staff was very courteous and friendly. The room was clean and refreshing. I give your facility a 5 out of 5, and will refer to others.

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2Thank A D
Dallas, Texas
Reviewed 23 June 2015

1) The vending machine doesnt work: even if you put the exact money it eats it up. The girls at the front desk would not reimburse you the money the machine ate. 2) I run out of toilet paper at 11.35pm 2 days ago and went and ask at the front desk for more toilet paper they told me they...

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7Thank pablo p
Manager_11525, General Manager at Extended Stay America - Dallas - Greenville Ave., responded to this review

I appreciate you bringing your experience to our attention. The service issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will be retraining our front desk staff and making sure we are responding to guest needs in a timely and professional manner. Additionally, I will be working to ensure that our...

Dallas, Texas
Reviewed 16 June 2015

The room seems to be clean, but the smell is awful.. It smells like smoke and weed. Not ideal for my 6 month old--wish I could get my money back and move on to the next hotel. This is not the first that this has been reported, but it seems to continue. Who is actually correcting the issue? I will...

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4Thank okc731
Manager_11525, General Manager at Extended Stay America - Dallas - Greenville Ave., responded to this review

I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry for the cleanliness issues you experienced. In response to your feedback, I am working with our staff to make sure all nonsmoking rooms and areas remain smoke free. We continually work to improve our hotel, so I really...

Houston, Texas
Reviewed 27 May 2015

The Extended Stay America at Greenville Avenue is a convenient location for Northern Dallas, where I do a lot of work. The rooms are comfortable and clean and the front desk was friendly and professional. There is a large parking lot that circles the motel making it easy for utility trailer parking. My only problem was lack of hot water...

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3Thank Jerry C
Manager_11525, General Manager at Extended Stay America - Dallas - Greenville Ave., responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that your stay was comfortable and that we were able to accommodate your needs with a convenient location. I’m thrilled to hear that you would recommend our hotel to others! Thank you again for your review. We look forward to seeing you...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Dallas - Greenville Ave.

Address: 12270 Greenville Ave, Dallas, TX 75243
Region: United States > Texas > Dallas
Price Range: RM314 - RM430 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Dallas - Greenville Ave. 2*
Number of rooms: 1
Reservation Options:
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Also Known As:
Extended Stay Dallas
Dallas Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Dallas - Greenville Ave. staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bring your own bedding!”
 of 5 bubbles tvalerie, 4 Mar 2016 | Read review
“Go to another hotel!!! avoid this one like the pest!!!”
 of 5 bubbles 604pablop, 23 Jun 2015 | Read review
“We stayed in 107 and were very happy with this downstairs location.”
 of 5 bubbles 61Traveler, 22 Mar 2015 | Read review
“Be aware of this hotel. The price is low but not good enough for its quality. You didn't even paid for what you get. You actually paid more than what you get with this hotel.”
 of 5 bubbles Vin268, 28 Nov 2014 | Read review
“find another hotel.”
 of 5 bubbles Vossitch, 1 Nov 2014 | Read review
5 of 5