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InterContinental Dallas

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InterContinental Dallas
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720 Reviews from our TripAdvisor Community

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Showing 699: English reviews
Reviewed yesterday NEWvia mobile

We loved our experience at the Intercontinental! Attentive staff, great customer service, friendly staff! If you are having a conference, this is the place to be! Our team enjoyed the stay and it's perks...thank you especially to Irene for your hospitality and kindness!

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Helpful?
Thank Ravae S
Terrigal, Australia
Reviewed 4 days ago NEW

Checked in at 11pm and our room was available, a two storey room! Downstairs was a lounge room with a powder room and upstairs the bedroom with full bath. WOW... what a great room! We had lunch in the bar, and it was great with a lovely barman. This hotel is out of down town Dallas, but we were here...

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Helpful?
Thank Memphis_11
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Memphis_11, Thank you so much for choosing to stay at the InterContinental@ Dallas and for taking the time to provide us with such wonderful feedback. I am very happy to hear how much your enjoyed our bi-level suite and Club Lounge but would like to apologize that there was only one dressing gown in your room. For future reference,...

Houston, Texas
Reviewed 4 days ago NEW

The Lone Star Santas Charities, Inc had their annual Round-Up of all of its members at the Intercontinental Hotel in Dallas this past weekend ( 1/13-1/15/17). We had over 150 members attending. We had two sessions, one on Friday night and then Saturday from 9:00 am to 9:00 p.m. The hotel had two buffet meals for us, an Italian lunch...

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Helpful?
Thank 1946Glenn
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear 1946Glenn, Thank you so much for choosing to stay at the InterContinental@ Dallas during your annual Round-Up and for taking the time to provide us with some feedback. I am very happy to hear that you enjoyed our accommodations and for future reference, please know that we do offer mini refrigerators upon request and only ask that you contact...

Prairie Village, Kansas
Reviewed 5 days ago NEW

I have spent one weekend a year for the past 6 or 7 years at the IC, and let me tell you that NOTHING has changed, and that's not really a good thing. The rooms haven't changed, but this time our room's carpet was noticeably dirtier and stained, and I kept wanting to run my Bissel Green Machine over it...

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Helpful?
Thank Ed H
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Ed H, I appreciate you taking the time to express your concerns regarding your recent visit with us and I am terribly sorry to hear that you experienced several issues during your stay and that we did not meet your expectations. It is our responsibility to provide you with an enjoyable experience and I regret that we failed to...

Dallas, Texas, United States
Reviewed 1 week ago via mobile

The room was very nice and clean. There wasn't a mini fridge or microwave which kinda surprised us. The staff was very friendly and the breakfast buffet was amazing and didn't cost hardly anything. We thought we read they had a hot tub and they didn't which would have been really nice. Overall we had a lovely time.

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Helpful?
Thank suzirudd2014
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear suzirudd2014, Thank you for taking the time to share your recent experience with us. I am happy to hear that you enjoyed our accommodations and found our staff to be friendly and breakfast buffet amazing. I will be sure to share your kind words with my entire team. In regards to a mini fridge and microwave, please know that...

Lino Lakes, Minnesota
Reviewed 2 weeks ago

The service here can't be beat! All of the staff are very personable and accommodating. The concierge Norman helped me get a reservation for 30 at a nearby hotel that could accommodate food allergies and had a private room. The wait staff in the hotel restaurant was the weak link in the hotel. I was in one of their two...

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Helpful?
Thank Suzanne H
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Suzanne H, Thank you for taking the time to provide us with such a detailed overview of your recent stay. I am very happy to hear that you found all of our staff to be very personable and accommodating. Please know that I will be sure to share you kind words with my entire team, especially Norman. As far...

Reviewed 2 weeks ago

Spent our anniversary there. The place is excellent with a great attentive staff. Though we ate dinner elsewhere, I can recommend the lobby bar for a quiet night cap after dinner. Comfortable surroundings and pleasant people. The room was exactly what we wanted. Large comfortable bed and quiet upper floor with a great view of North Dallas.

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Helpful?
Thank Bob S
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Bob S, Thank you for taking the time to provide us with such wonderful feedback regarding your recent stay. I am extremely happy to hear that you found our hotel to be excellent and our staff attentive and great. I will be sure to share your kind words with my entire team and we hope to have the opportunity...

Pittsburgh, Pennsylvania, United States
Reviewed 3 weeks ago

Before the holidays I needed a couple of days to myself, having never stayed before at the Intercontinental, I decided to give it a try. I definitely think I made a great choice. I booked my room directly and I am happy that my preferences that I identified on the IHG app were acknowledged. (e.g. extra pillows). Many other brands,...

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Helpful?
Thank Ryan H
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Ryan H, Thank you for choosing to stay at the InterContinental® and for taking the time to provide us with some feedback regarding your recent visit. I am very happy to hear how much your enjoyed your stay and that you found our staff to be very accommodating. Please know that I will be sure to share your kind...

Kuwait
Reviewed 4 weeks ago via mobile

The hotel is good clean and neat. Service can be improved but overall it was a good experience. I stayed on the club lounge floor which was good. I did not try any of the food but it seemed well. Also room amenities are good.

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Helpful?
Thank FiGooOOoo
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear FiGooOOoo, Thank you for taking the time to provide us with some feedback regarding your recent stay. I am happy to hear that you found our hotel to be good and neat and that your overall experience was a good one. I would be interested to hear how service may be improved and would like to ask that you...

Hong Kong, China
Reviewed 15 December 2016

I grew up in Dallas, but moved out about 20 years ago living in Asia. I've stayed at most Intercontinentals in Asia and in West Coast California. My experience with IHG chain and Intercon made me motivated to get to RA level and when I can't, always get Ambassador status. I don't know why Intercontinental would allow the Dallas Intercontinental...

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Helpful?
1Thank asiarider
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear asiarider, I appreciate you taking the time to express your concerns regarding your recent stay and I am terribly sorry to hear that we did not meet your expectations. It is our responsibility to provide you with an enjoyable visit and I regret that we failed to do so. As I’m sure you can imagine, our hotels vary across...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
InterContinental Dallas is in Addison, a northern suburb between central and thriving Frisco and Plano. The Galleria Dallas and Addison s restaurant district are a few minutes away, and the Dallas North Tollway will have you in the city centre in half an hour or less. Must-see stops are the Nasher Sculpture Center and The Sixth Floor Museum at Dealey Plaza. ... more   less 

Additional Information about InterContinental Dallas

Address: 15201 Dallas Parkway, Dallas, TX 75001
Region: United States > Texas > Dallas
Price Range: RM681 - RM1,286 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Dallas 4*
Number of rooms: 529
Reservation Options:
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Also Known As:
Intercontinental Dallas Hotel Dallas
Dallas Intercontinental
Hotel Style:
#13 Spa Hotel in Dallas
#30 Luxury Hotel in Dallas
#69 Business Hotel in Dallas
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Dallas staff and other travellers.
3 questions
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Questions? Get answers from InterContinental Dallas staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go with a Club Room”
 of 5 bubbles Memphis_11, 18 Jan 2017 | Read review
“High floors are quieter with ballroom parties. You'll also have first access to elevators that fill up quickly on the way down. descending.”
 of 5 bubbles EdH465, 17 Jan 2017 | Read review
“Higher floors away from the elevator and ice machine.”
 of 5 bubbles 362ryanh, 31 Dec 2016 | Read review
“go to crowne or staybridge”
 of 5 bubbles asiarider, 15 Dec 2016 | Read review
“Good luck finding one that someone hasn't smoked in.”
 of 5 bubbles Wavshrdr, 13 Dec 2016 | Read review
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