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InterContinental Dallas

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InterContinental Dallas
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756 Reviews from our TripAdvisor Community

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Showing 733: English reviews
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Brisbane, Australia
Reviewed 4 days ago NEWvia mobile

Hotel is getting on a bit but still holds the same great standards of service and enjoyment that I find at all intercontinental hotels world wide. Make sure you firm up your check in time before you arrive as this hotel seems to be really busy with conferences and lots of people which surprisingly saw some room check in delays...

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Helpful?
Thank Partington1
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Partington1, I appreciate you taking the time to share your recent experience with us and I am very happy to hear that our hotel met the great standards that our brand is known for. Please know that I will be sure to share your kind words regarding service to my entire team and we hope to welcome you again...

Dallas, Texas
Reviewed 1 week ago

After a long day of traveling, there is nothing like a good soak in an outdoor hot tub followed up by a relaxing shower. None of this happened any of the 4 nights staying at the disappointing InterContinental. I inquired about the hot tub my first night and was told "that it was closed for the season"! However, the pool...

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Helpful?
Thank Sumbuca360sux
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Sumbuca360sux, I appreciate you taking the time to express your concerns regarding your recent visit and I am terribly sorry to hear that we did not meet your expectations. It is our responsibility to provide you with a memorable visit and I regret that we failed to do so. I’d like to ask that you contact me at front.office@ihg.com...

Madison, Wisconsin
Reviewed 1 week ago

Stayed here for a business meeting with several coworkers. Rate was good, and the hotel was clean. The bar was a bit of a let down because lack of selection and bartenders were better at serving beers than anything else. Service was slow and not very efficient. Rooms were clean, with good outlets and wifi that worked well. This is...

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Helpful?
Thank Eric J
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Eric J, Thank you for taking the time to provide us with some feedback regarding your recent stay and I am terribly sorry to hear that we did not fully meet your expectations in the bar. Please know that I will be sure to speak with our food and beverage team regarding your experience as we most certainly do...

Reviewed 2 weeks ago via mobile

We are staying in this Hotel because we love the hotel brand, but this one failed us. Two of my small children are coughing, with phlegm and unable to stay warm. Even if using blankets the air itself is too cold, but they also move and uncover and their hands are cold. I asked the receptionist (April 11) if they...

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Helpful?
Thank fferreres
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear fferreres, I appreciate you taking the time to express your concerns regarding your recent stay and I am terribly sorry to hear about the cold temperature in your room and truly do hope your children are feeling better. I’d like to ask that you contact me at front.office@ihg.com so that I may obtain your room information as well as...

Texas
Reviewed 2 weeks ago

We stayed here for one night and it was a great place to stay. The room didn't have a luxury feel, but it was comfortable. The staff was we enter acted with were very kind and helpful. It is a very beautiful hotel and I would stay here again. We ate at the restaurant and it was extremely good, but...

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Helpful?
1Thank isitworthit
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear isitworthit, Thank you for taking the time to provide us with such wonderful feedback regarding your recent stay. I am very happy to hear that you found our room to be comfortable and staff very kind and helpful. I will be sure to share your kind words with my entire team and we truly appreciate the recommendation. We look...

Reviewed 2 weeks ago via mobile

Stayed here as it was the home hotel of a conference, vey impressive lobby and front desk staff. Starbucks in lobby. However rooms were average, no fridge , analog TV, no golf channel, the light in the bathroom was missing a shade, the tub had a circular "rust" ring. Beds were ok, Had to hold down knob in order to...

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Helpful?
1Thank Jlbod
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear jlbod, I appreciate you taking the time to provide us with some feedback regarding your recent stay and I am terribly sorry to hear about the issues you experienced in your room. I’d like to ask that you contact me at front.office@ihg.com so that I may obtain your room information and have our maintenance team ensure all items mentioned...

Dubai, United Arab Emirates
Reviewed 2 weeks ago

Convention groups staying at the hotel, they forget that they are staying in a public hotel.They are very loud and rowdy like on returning back to their rooms after the convention/conference. Guess thats their way of letting out frustrstions from the convention.

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Helpful?
1Thank lewellynV
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear lewellynV, Thank you for taking the time to provide us with some feedback regarding your recent stay and I am terribly sorry to hear that the group in house was too loud. In the future, I’d like to ask that you contact our front desk team regarding any noise complaints so that we can immediately evaluate the situation as...

Austin, Texas
Reviewed 2 weeks ago

I was there for a convention, and didn't have any problems or complaints. Compliments to the staff, who were friendly and accommodating. That said, InterContinental is supposed to be a luxury brand, but the rooms didn't feel particularly luxurious to me. I often also stay at the Crowne Plaza Arlington, a more business-oriented hotel, and I would say the rooms...

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Helpful?
Thank DahanC737
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear DahanC737, Thank you so much for taking the time to provide us with some feedback regarding your recent visit and I am terribly sorry to hear that our rooms did not completely meet your expectations. Please know that we completed a renovation in 2012 which included our 15th floor speciality bi-level suites, corridors, Club InterContinental and luxurious VIP lounge....

Colorado Springs, Colorado
Reviewed 3 weeks ago

Seven Years ago (about), I visited this same hotel. The lobby had just been upgraded and looked nice, but sadly the rooms and comfort were a disappointment. In March, I visited this hotel again and was impressed by the level of updating/renewal that the hotel had received. The room was spacious and had comfortable furnishings. I requested and received feather...

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Helpful?
Thank Tony R
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Tony R, Thank you so much for choosing to stay at the InterContinental@ Dallas and for taking the time to provide us with such wonderful feedback. I am extremely happy to hear that you gave us another chance and we did not disappoint. We appreciate that kind words regarding our staff and we hope to welcome you again in...

Green Bay, Wisconsin
Reviewed 3 weeks ago

The hotel conference was very nice, but the rooms were very outdated. They could use a little modernizing. The food was ok, but I would suggest eating offsite. I was there for a conference so I may not of gotten a taste of what others might eat

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Helpful?
Thank BrendaM1969
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear BrendaM1969, Thank you for taking the time to express your concern regarding your recent visit and I am terribly sorry to hear that we did not fully meet your expectations. It is our responsibility to provide you with a memorable experience and I regret that we failed to do so. Please know that we completed a renovation in 2012...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
InterContinental Dallas is in Addison, a northern suburb between central and thriving Frisco and Plano. The Galleria Dallas and Addison s restaurant district are a few minutes away, and the Dallas North Tollway will have you in the city centre in half an hour or less. Must-see stops are the Nasher Sculpture Center and The Sixth Floor Museum at Dealey Plaza. ... more   less 

Additional Information about InterContinental Dallas

Address: 15201 Dallas Parkway, Dallas, TX 75001
Region: United States > Texas > Dallas
Price Range: RM515 - RM1,241 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Dallas 4*
Number of rooms: 529
Reservation Options:
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Also Known As:
Intercontinental Dallas Hotel Dallas
Dallas Intercontinental
Hotel Style:
#13 Spa Hotel in Dallas
#30 Luxury Hotel in Dallas
#69 Business Hotel in Dallas
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Dallas staff and other travellers.
3 questions
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Questions? Get answers from InterContinental Dallas staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to a different hotel!”
Sumbuca360sux, 15 Apr 2017 | Read review
“Recomend higher floor rooms to avoid traffic noise.”
lewellynV, 9 Apr 2017 | Read review
“The Concierge Level (small fee) rooms are high floor rooms with a better view.”
940tonyr, 3 Apr 2017 | Read review
“I had not issue with the location”
BrendaM1969, 3 Apr 2017 | Read review
“check priceline day of stay and sometimes you can find the rooms at half price!”
MichelleEdmonson, 9 Mar 2017 | Read review
5 of 5