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InterContinental Dallas

TripAdvisorUS$140*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$160*
US$140*
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US$160*
US$160*
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InterContinental Dallas
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785 Reviews from our TripAdvisor Community

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Showing 761: English reviews
Sherman
Reviewed 14 February 2015

We travel fairly often and really depend on reviews from sites such as this. That being said when I checked the complaints from the reviews section for this hotel there were a few issues, but what made me choose this hotel is that every review received a response. We have been in the room 5 minutes and already had to...

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Helpful?
Thank Imbradm
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Imbradm, I have just received your review and appreciate the fact that you decided to give us a shot despite some of the reviews you read. I am truly sorry that you had to change rooms and if you are still in-house, I'd appreciate it if you could contact me at front.office@ihg.com so that I can obtain your previous...

Alexandria, Virginia
Reviewed 10 February 2015

My first time at the Dallas Intercontinental was great. Facility clean and friendly, and valet staff top notch. Gave us a courtesy ride on several occasions when we needed things outside the hotel. The concierge was great. She helped me find a local business to help with a last minute need. Also, the location is perfect for food fanatics, a...

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Helpful?
Thank Ieva G
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear leva G, Thank you so much for taking the time to provide us with such wonderful feedback regarding your recent stay. I am very happy to hear that you enjoyed our location, found our valet to be top notch and concierge great. I am sorry for the inconvenience that our restrooms caused you but they are currently under renovation...

Saint Joseph MO
Reviewed 7 February 2015 via mobile

Not what I normally expect from Intercontential, lobby is dated with old fixtures and odd retail shops. Going up to the rooms they have been updated partially but only cosmetic changes, my bathtub drain was broken, tub was rusting and hot water was never consistent. Again it is not horrible but it is a lot closer to a holiday inn...

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Helpful?
Thank Matthewaaronflynn
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Matthewaaronflynn, I appreciate you taking the time to share your concerns with us and I am sorry to hear that we did not meet your expectations. I'm surprised to hear that you found our lobby to be dated as we recently completed a major renovation which included a new look for the lobby, ballrooms and meeting spaces, plus a...

Bixby, Oklahoma
Reviewed 6 February 2015 via mobile

I have never been so disappointed in a hotel. The king size bed I was supposed to have somehow manifested into two full size beds. Both were incredibly uncomfortable. The hot water in the shower was non existent. The worst part was that there seemed to be no heat in any part of the hotel whatsoever. The public restrooms were...

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Helpful?
Thank beddy_bear0411
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear beddy_bear0411, I appreciate you taking the time to express your concerns regarding your recent visit and I am terribly sorry to hear that we did not meet your expectations. It is our responsibility to make your stay an enjoyable one and I regret that we failed to do so. I do appreciate the nice comments regarding our sheets and...

Atlanta
Reviewed 4 February 2015

Huge spaces on the ground floor reception area. Check in friendly and polite. No issues with the room, no noise. Water pressure good in shower, decent hairdryer, nice robe and slippers. Gym was a bit hot first thing when all the cardio was being used. Useful van drop off service for local restaurants. Good club lounge. All in all, no...

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Helpful?
Thank UKSarahAtlanta
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear UKSarahAtlanta, Thank you so much for taking the time to share your recent experience with us. I am extremely happy to hear that you enjoyed our hotel, accommodations, amenities, Club Lounge and complimentary shuttle service to nearby restaurants. If your travels bring you back to Dallas, I hope you give us another opportunity to serve you. Kind regards, Stefan...

Edgewood, New Mexico
Reviewed 30 January 2015

I’ve stayed at the IC Dallas so many times I’ve lost count. I like its familiarity. It isn’t perfect, but I like it anyway. This particular time I was thinking about the Club Lounge, and how pleasant the staff is. They have improved the lounge nicely, and have a very nice evening reception. The front desk staff are also consistently...

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Helpful?
Thank AnotherNiteOnTheRoad
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear AnotherNiteOnTheRoad, Thank you so much for being such a loyal guest of our hotel and for taking the time to provide us with such great feedback. The information you have provided is a fairly accurate representation of our hotel and I am happy to hear that you enjoy our Club Lounge and find our staff to be nice and...

Portland, Oregon, United States
Reviewed 28 January 2015

Recently stayed at the Intercontinental Dallas for a conference. The rooms are spacious and well kept. I appreciated the availability of the down alternative pillow and the extra blanket located in the closet. The room doesn't have black-out curtains which may or may not be a deal-breaker for some people. There is a single serve coffee maker in the room....

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Helpful?
Thank Dr_Lainey
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Dr_Lainey, Thank you for taking the time to provide us with some feedback regarding your recent stay. I am happy to hear that you found our rooms to be spacious and that you appreciated the alternative pillow and extra blanket. Regarding the blackout drapes, I just wanted to mention that every guestroom does have them. There are different types,...

Riceville
Reviewed 25 January 2015 via mobile

This hotel was probably grand in its day but it is now showing it's age. The room was very musky and I had to cut the unit off to prevent the smell from continuing. It worked well for our business gathering because of all the meeting rooms. The food was good and the staff was friendly. Nice average stay with...

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Helpful?
Thank Ken K
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Ken K, I appreciate you taking the time to share you recent experience with us and I am terribly sorry to hear that we did not fully meet your expectations. I am happy to hear that our meeting rooms worked well for your business but would like to sincerely apologize for the musky smell you had to endure. I'd...

New York City, New York, USA
Reviewed 22 January 2015

On business downtown at the last minute and there was nothing available closer. The inside of the hotel definitely invokes a quality business space from the lobby to the escalator to the open space. Check-in was quick and efficient, the room was large and very comfortable, and the bathroom was clean and well maintained. The bath amenities were OK not...

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Helpful?
Thank LindaRTS
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear LindaRTS, Thank you so much for choosing to stay at the InterContinental® Dallas and for taking the time to provide us with such a detailed overview of your recent visit. I am very happy to hear that you found our accommodations to be large and comfortable, enjoyed our in-room coffee maker and had such a excellent experience at Q...

San Diego, California
Reviewed 7 January 2015

When you drive up to this hotel you think to yourself, what did I get myself into. The hotel looks worn out from the outside. Everything about the outside from stucco, parking lot, landscaping, etc. screams WOW this is not what I expected. DONT WORRY, the lobby of this hotel is impressive. The gruest rooms are great, comfortable and has...

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Helpful?
1Thank Dan S
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Dan S, Thank you for taking the time to provide us with such a detailed overview of your recent visit. I am very happy to hear that you found our lobby to be impressive and accommodations great but would like to sincerely apologize for the issues you experienced at the bar. There is no excuse for you having to...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
InterContinental Dallas is in Addison, a northern suburb between central and thriving Frisco and Plano. The Galleria Dallas and Addison s restaurant district are a few minutes away, and the Dallas North Tollway will have you in the city centre in half an hour or less. Must-see stops are the Nasher Sculpture Center and The Sixth Floor Museum at Dealey Plaza. ... more   less 

Additional Information about InterContinental Dallas

Address: 15201 Dallas Pkwy, Dallas, TX 75001-4609
Region: United States > Texas > Dallas
Price Range: RM389 - RM1,091 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Dallas 4*
Number of rooms: 529
Reservation Options:
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Also Known As:
Intercontinental Dallas Hotel Dallas
Dallas Intercontinental
Hotel Style:
#13 Spa Hotel in Dallas
#30 Luxury Hotel in Dallas
#69 Business Hotel in Dallas
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Dallas staff and other travellers.
3 questions
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Questions? Get answers from InterContinental Dallas staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The best staff”
abiym2017, 8 May 2017 | Read review
“Go to a different hotel!”
Sumbuca360sux, 15 Apr 2017 | Read review
“Recomend higher floor rooms to avoid traffic noise.”
lewellynV, 9 Apr 2017 | Read review
“The Concierge Level (small fee) rooms are high floor rooms with a better view.”
940tonyr, 3 Apr 2017 | Read review
“I had not issue with the location”
BrendaM1969, 3 Apr 2017 | Read review
5 of 5
TripAdvisor
US$140* /night
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Booking.comUS$160
InterContinentalUS$160
Expedia.comUS$160
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Prices are for 1 room, 2 adults
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