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Candlewood Suites Dallas-By the Galleria

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67 Reviews from our TripAdvisor Community

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Showing 64: English reviews
Austin, Texas
Reviewed 24 June 2015

The hotel is right off the toll and next to plenty of restaurants and shopping which is a plus. Room was clean and front desk staff were nice. We were allowed to check in 90 minutes early but the first room smelled strongly of either smoke or mildew. The second was renovated and for disabled individuals so it was large....

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Helpful?
Thank Cheryl3184
Dondi S, Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Hello Cheryl3184, Thank you for your review. We appreciate any and all the feedback and will address any opportunities we may have missed. Warmest regards,

Mobile, Alabama
Reviewed 24 June 2015

Enjoyed my stay at the Candlewood. Staff was very friendly and the hotel met my expectations. Candlewood is for travelers looking for a economical extended stay option. Don't expect a full service luxury hotel, that is not who they are attempting to serve.

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Helpful?
Thank Darrell W
Dondi S, General Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Hello Darrell W, Thank you for taking time to tell us about your recent stay. We are happy to hear that the hotel and staff meet your expectations. We look forward to welcoming you back someday soon. Warmest of regards,

Reviewed 27 February 2015

I'm sure I would be considered snobby and spoiled by many. We spent 2 nights here mainly because of the prime location and the fact that we needed to bring our dog. The staff was was friendly and accommodating and the room was adequate. The sheets were low count and the furnishings reminded me of a dorm. It's an inexpensive...

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Helpful?
Thank Deb P
Dondi S, General Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Dear Deb P, Thank you for taking the time to tell us about your stay. It is always nice to hear that guests chose our hotel because it is "Pet Friendly". Our location is also always a big attraction as we are close in proximity to major shopping and entertainment. Your additional feedback is appreciated. Warm regards, Hotel Team

Reviewed 27 November 2014 via mobile

My husband stayed here for 3 nights for work and was super pleased with the cleanliness of the rooms. Very nice staff as well made for a great experience. Staying again over Thanksgiving and future while on assignment for travel nursing.

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Helpful?
Thank Brian B
Dondi S, General Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

I am so happy to hear that you are enjoyed your stay with us and the staff has been so helpful! We try to make each guests experience unforgettable. Thank you for your recommendation and I look forward to welcoming you again during the holidays.

Johannesburg, South Africa
Reviewed 3 November 2014

I stayed there for 3 nights. The rooms are very nice but the fact that you gave to make your own bed and get towels from the desk is a little aggravating. I enjoyed it but hesitate to recommend although the front desk staff are efficient and helpful. WiFi is very good

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Helpful?
Thank Stan K
Dondi S, Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Dear Miteron, Thank you for taking the time to tell us about your stay. I apologize for the housekeeping misunderstanding. Our hotel does provide housekeeping however this is based on length of stay. I will work with my team to ensure they are communicating this in the future better. Thank you for the positive feedback on the team and I...

Chicago, Illinois
Reviewed 31 October 2014

Stayed there the last two nights... Pros: 1. Clean 2. Good location 3. Excellent WiFi 4. Friendly front desk staff Cons: 1. Desk chair was in terrible shape and wouldn't go high enough. 2. Gym had no wipe-down cloths or method to sanitize the aerobic equipment. 3. The guest PC is actually INSIDE the little gym. Weird. 4. I stayed...

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Helpful?
Thank TrulyGoBlue
Dondi S, Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Dear TrulyGoBlue, Thank you for taking the time to tell us about your stay. I am glad to hear about your stay and that the staff has been so helpful! We strive to provide our guests a comfy and inviting space to make you feel at home. We appreciate your recommendations and are already making changes. Regards,

Essen, Germany
Reviewed 6 October 2014

I spent a week in the Candlewood Suites by the Galleria in Dallas now this last September. This location has been recently remodelled. The suites are even more comfortable than usual: There is a very long desk along the wall. The whole forms a T and it is possible to use one part to eat, the other one to work....

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Helpful?
Thank ermes73
Dondi S, Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Dear ermes73, I am glad to hear you enjoyed your stay with Candlewood Suites! Like you said, our rooms are nicely appointed and renovated, providing plenty of space and amenities for the long term stays like yours. Our team takes great care to keep the property clean and maintain a safe, clean, environment for our guests. Thank you for taking...

Reviewed 28 June 2014

My family and I stayed there on June 26, the room was nice but the bathroom smelled like a cantina restroom!! It had such a disgusting urine smell as if was never cleaned!!! It was very disappointing since we have stayed in candlewood suites before but never one with such poor cleaning standards.

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2Thank NGuardia73
IHGCare, Guest Relations Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Dear NGuardia73, Thank you for taking the time to review our hotel. While I appreciate your good comments about our nice rooms, it regrettable that the level of cleanliness we have provided during your recent stay was sub par. Rest assured that this has been taken into serious account and I would like to follow up on your experience. I...

Longview, Texas
Reviewed 26 May 2014

We had been to this Candlewood before and were in this area again, and had such great service here, we decided to stay here again. And boy are we glad we did. When we got here, we were delighted to learn that this property has just went through a complete renovation! Its like a new hotel. The outside and all...

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Helpful?
1Thank Mur018
Dondi S, Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Dear Mur018, I am so happy to hear that you enjoyed your stay with us and that the hotel staff has been so helpful! We try to make each guests experience unforgettable. Thank you for your recommendation and I look forward to welcoming you again on your next stay. Warmest of regards,

Guadalajara, MX
Reviewed 9 January 2014

We spent the month of December in Dallas for the holidays to visit with family and friends. We wanted an accessible North Dallas hotel and we wanted a suite. We tried the Candlewood Suites near the Galleria and could not be happier. This well-located hotel is 1 1/2 blocks from the Galleria Mall and one block from the Dallas Tollway....

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Helpful?
Thank LenoIrish
Dondi S, Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Hello LenoIrish, Thank you for the 5 star review! Sincerely,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Business Centre with Internet Access
Official Description (provided by the hotel)
We completed our $1.8 Million Dollar Renovation in 2013! Check in and Check us out! At the Candlewood Suites Dallas by the Galleria, we put the amenities where they really count: in your room. Big, built for comfort or extended stay, it is the ultimate suite for the business traveler. Each suite has a full kitchen complete with microwave and full size refrigerator with ice maker. Rates include complimentary High Speed Wireless Internet, Local Phone Calls and FREE Guest Laundry Facility. Relax in the overstuffed recliner while you enjoy a complimentary movie from our lending library on your DVD player. Work off some stress in our fitness center or visit our Candlewood Cupboard. You can purchase meals, snacks and sundry items at value prices. This setting is the perfect choice for business or leisure travelers. Pets allowed with a non refundable fee. $15.00 for the 1st night, $10.00 each additional night, not to exceed $150.00. One pet allowed per suite, must weigh less than 50 lbs. Pet agreement must be signed at check in. ... more   less 

Additional Information about Candlewood Suites Dallas-By the Galleria

Address: 13939 Noel Rd, Dallas, TX 75240-7366
Region: United States > Texas > Dallas
Price Range: RM386 - RM470 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Dallas-By the Galleria 2.5*
Number of rooms: 134
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Also Known As:
Candlewood Suites - Dallas By The Galleria Hotel Dallas
Candlewood Dallas
Dallas Candlewood Suites
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites Dallas-By the Galleria staff and other travellers.
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Questions? Get answers from Candlewood Suites Dallas-By the Galleria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“if your not traveling alone get the better room - 2 t.v's so no fighting with your partner!!”
 of 5 bubbles USAFoodsGuy, 30 Sep 2016 | Read review
“Smoking is available on 3rd floor which is awesome”
 of 5 bubbles johneX5637OI, 24 May 2016 | Read review
“Do not stay here”
 of 5 bubbles robertsG9023SY, 16 Feb 2016 | Read review
“bring a mattress pad”
 of 5 bubbles 137samt, 15 Dec 2015 | Read review
“Property grounds and building are poorly maintained.”
 of 5 bubbles 957benb, 24 Aug 2015 | Read review
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