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Sheraton Dallas Hotel

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#42 of 197 Hotels in Dallas
Certificate of Excellence
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Sheraton Dallas Hotel
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2,509 Reviews from our TripAdvisor Community

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Showing 2,438: English reviews
Huber Heights, Ohio
Reviewed yesterday NEW

I spent almost two weeks at the Sheraton Hotel, Olive Street, Dallas, Texas. I was there attending training. The refrigerator in my room was by far to small and it sounded like a hay bailer. On the third day the refrigerator stopped working. It was extremely beat up and looked terrible. While there I was approached by two homeless people...

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Thank dezarn777
Reviewed yesterday NEWvia mobile

And for good reason. Large, convention like hotel and a little shabby. Photos show holes in upholstery and lampshade. The club lounge was a "throw away" the bare minimum was provided so the hotel can claim you are on a club floor! Very friendly staff throughout, but a poor and tired physical plant. I'd stay elsewhere.

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Thank TravellingSMH
Florida
Reviewed 3 days ago NEW

Lovely, spacious room and bathroom at the nicely updated Sheraton Dallas hotel in downtown Dallas. Our 30th floor room with awesome views of downtown Dallas was wonderful and we will be back! The beds are extra comfortable and the staff members are wonderful as well, especially Lois at the front desk and Robert at the concierge desk. The hotel is...

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Helpful?
Thank Kina J
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Kina J, Thank you for sharing your review with us. We are pleased to know that you enjoyed our convenient location, our friendly team members and our great transportation options. We will be sure to commend Robert and Lois for their outstanding service and we invite you to return for another fantastic experience in the future. Sincerely, Ted LePak...

Silsden, United Kingdom
Reviewed 4 days ago NEW

I spent 5 nights at this hotel staying in an exec suite on the 32nd floor of the North Tower, great view of the freeway and beyond. Comfortable, clean room and very big, plenty of lifts so never had to wait long. This is a very large hotel with fantastic facilities that can accommodate large numbers with ease. I was...

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Helpful?
Thank Graham C
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Graham C, Thank you for sharing your review. We are pleased to know that you enjoyed your stay and that our team made you feel welcome and comfortable. We invite you to return for another great experience in the future. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com

Atlanta, Georgia
Reviewed 6 days ago NEWvia mobile

The hotel is fare; depending on events hosted during your stay. The best part of this establishment is the Draft Bar. I've been coming to Dallas for biz over 20 years. Tony's service at the bar is fantastic. Harrell is newer but also a superb bartender and professional. I would stay at this hotel just for the fine service from...

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Helpful?
Thank dghunt
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello dghunt, We appreciate your loyalty to Draft and we thank you for sharing this review with us. We have shared your review with the bar management and we will be sure to commend Tony and Harrell for their service. We look forward to welcoming you back for more great experiences at Draft. Sincerely, Ted LePak Brand Reputation Manager Sheraton...

Huntsville, Texas
Reviewed 6 days ago NEW

I had to go to a meeting held in the convention center attached to the Sheraton. My husband and I asked for a junior suite since we had to stay for several days. It was extremely nice and clean. The hotel staff was great. We went to the Executive lounge each evening and enjoyed great finger foods, wine, and beer....

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Helpful?
Thank marycathyjoneslmp
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello marycathyjoneslmp, Thank you for sharing your review with us. We are pleased to know that you enjoyed your suite and the Sheraton Club Lounge during your stay. We are glad that we could help make your meeting experience more enjoyable and we invite you to return for another great stay in the future. Sincerely, Ted LePak Brand Reputation Manager...

Fishers, Indiana
Reviewed 1 week ago NEWvia mobile

Okay...this hotel is not horrible, but they have got to fix their HVAC issues. The heat was unbearable in the lobby and hotel restaurant on the day of our arrival. My room's a/c never worked properly and the wifi was intermittent at best. The exterior windows were filthy, which was a huge bummer because it detracted from the great views...

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Helpful?
Thank Julie C
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Julie C, We apologize for the temperature and internet issues you experienced during your stay. We have shared your issues with the hotel management and we invite you to return to the hotel in the future for a more comfortable and enjoyable experience. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com

New York City, New York
Reviewed 1 week ago

only good thing about this hotel is the location, the hotel is old and rundown, there is no place to work in the room, and even the club lounge dose not offer a conferrable place to work on a laptop. when I showed up to check in I must have surprised the team (I did book 2 days in advance...

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Helpful?
Thank brucegurfein
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello brucegurfein, We apologize that you were not satisfied with your workspace in your room and the Club Lounge. Each of our rooms comes with a desk so that all our guests can have an area to work. We have shared your review with our laundry team and we are sorry that the folding did not meet your specifications. If...

San Pedro Sula, Honduras
Reviewed 1 week ago via mobile

I attended a global business meeting and conference at this hotel. The staff and the service was excellent, the food at the hotel restaurant was good as well. The meeting rooms were large and quite acomodating to all of our needs.

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Helpful?
Thank JohnnyRodgers504
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello JohnnyRodgers504, Thank you for sharing your review. We are pleased to know that you enjoyed our friendly team members, our dining options, and our meeting rooms. We invite you to return for another great stay in the future. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com

Lodi, Italy
Reviewed 1 week ago via mobile

5 nights. First night I changed the room. Entire Tower with no power has been closed. From a double bad to a single king without a different rate or discount. No bar in the room. Noise room especially near the elevator. Food for my personal standard not good enough. And a bit expensive. Not a great hotel

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Helpful?
Thank Sellox
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Sellox, We apologize for the issues you experienced during your stay. We invite you to return to the hotel in the future so that we can give you the quiet and enjoyable Sheraton quality experience you deserve. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Downtown Dallas Hotel offers warm hospitality, an accommodating environment, and vibrant location in the heart of the Arts and Financial district and just blocks from the Convention Center. ... more   less 

Additional Information about Sheraton Dallas Hotel

Address: 400 North Olive Street, Dallas, TX 75201
Region: United States > Texas > Dallas > Downtown Dallas
Price Range: RM725 - RM1,264 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Dallas Hotel 4*
Number of rooms: 1840
Reservation Options:
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Also Known As:
Sheraton Dallas Resort
Adam's Mark Dallas
Dallas Sheraton
Adamsmark Hotel
Adam Mark Dallas
Dallas Adam Mark Hotel
Hotel Style:
#24 Luxury Hotel in Dallas
#33 Business Hotel in Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Dallas Hotel staff and other travellers.
22 questions
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Questions? Get answers from Sheraton Dallas Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The older rooms are in the South Tower, choose another.”
 of 5 bubbles dezarn777, 21 Jan 2017 | Read review
“The hotel has 38 floors - ask for the highest available floor with downtown views!”
 of 5 bubbles 348kinaj, 19 Jan 2017 | Read review
“Go high to improve the view”
 of 5 bubbles 554grahamc, 18 Jan 2017 | Read review
“Ask for a room on a high floor for a better view of the city. The corner junior suites are very nice.”
 of 5 bubbles marycathyjoneslmp, 16 Jan 2017 | Read review
“All higher rooms have a better view”
 of 5 bubbles 875joea, 20 Dec 2016 | Read review
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