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Sheraton Dallas Hotel

Expedia.comUS$159*
View Deal
#44 of 203 Hotels in Dallas
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$196*
US$159*
US$196*
US$159*
US$196*
US$159*
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Sheraton Dallas Hotel
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2,632 Reviews from our TripAdvisor Community

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Showing 2,559: English reviews
Athens, Greece
Reviewed 14 April 2015

We stay in Sheraton Dallas for 2 nights. I arrived late night after overseas trip. Manager sent to our room Nice red wine , some fruits cheese. Also flowers . Room was nice and clean . Hotel staff are very kind. Breakfast I not like buffet so 2 our breakfast we order a la cart nice omelet with vegetables. There...

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Helpful?
Thank Kati M
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Katrina M, Thank you for sharing your experience with us. We are pleased to know you enjoyed the amenities and we invite you to return to Sheraton Dallas the next time you journey to Dallas. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com

McKinney, Texas
Reviewed 14 April 2015

The elevators need some improvement, but I could't have ask for a more helpful staff. Freda at the front desk was amazing. She was very polite and helpful and went out of her way to accommodate me. Every time I had a question, the staff took the time to answer or find the answer for me. The only complaint I...

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Helpful?
Thank Stacy1178
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Stacy1178, We appreciate you taking the time to share your review with us. We are pleased to know that Freda and the team made your stay comfortable and convenient. Unfortunately, our parking prices are competitive with the rest of the downtown area. We invite you to return for another great stay in the future. Sincerely, Ted LePak Brand Reputation...

Reviewed 13 April 2015 via mobile

I stayed here while I was in Dallas for training for two weeks. The room was great, beds were pretty comfortable, and cleaning service was great! I had late night work sessions so I slept in and I was never woken up by noise. The front desk workers were wonderful! I had a rental car and had no issues either....

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Helpful?
Thank Sarah K
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Bweeks2015, Thank you for sharing your review with us. We are pleased to know that you enjoyed your dining experience with us, and we will be commending Nealy for her outstanding service. We look forward to welcoming you back to the hotel for another great experience. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com

Reviewed 13 April 2015

The hotel is older and the elevators are very outdated for use at a conference. They have a fantastic top floor ball room that has beautiful views of downtown Dallas, but trying to get a lot of people up there is a nightmare.

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Helpful?
Thank Melody H
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Melody H, We apologize that you were displeased with our elevator system. Unfortunately, it can be difficult to service forty floors during busy times but our elevators are as optimized as they can be for our building. We’re sorry the delays affected your experience with us and we invite you to return to the hotel in the future so...

Reviewed 12 April 2015 via mobile

Front desk are not friendly neither helpfull they ask me to call reservations for help while its their jobs..to set my accommodation finally they realize it. Rooms very small with old type TV the 23 tub one its old equipped hotel I just spent my night there and depart it. Parking in another building and u pay for it. Its...

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Helpful?
Thank saudiwayfaree
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello saudwayfaree, We apologize for the miscommunication you experienced at the front desk. There is also parking under the hotel off Pearl Street if you do not want to park on the convention center side. We encourage you to reconsider staying with us again in the future so that we can have another opportunity to give the Sheraton quality experience...

Reviewed 11 April 2015 via mobile

Loved the hotel! They were full, I got the "presidential" suite. Great stay. Loved their breakfast! The meeting rooms were great, comfortable and not difficult to find. Wonderful hotel for conferences. Very good eating places close to the hotel.

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Helpful?
Thank Sonia G
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Sonia G, Thank you for sharing your experience with us. We are very pleased to know that you loved our hotel and your stay in one of our presidential suites. We invite you to return to the hotel the next time you journey to Dallas for another great stay. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com

Carlsbad, California
Reviewed 10 April 2015

I've been staying at Sheraton for over a year so I've had a chance to get to know staff and see how this hotel really works. Because of late night meetings, I usually end up eating dinner at Drafts. Waiter, Mark Fowler, greets with a smile and genuinely happy to please. This is a "breath of fresh air" so to...

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Helpful?
Thank Anna V
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Anna V, Thank you for sharing your review with us and for your loyalty to the Sheraton Dallas. We are pleased to know that Mark has provided you with quality service throughout your stays with us. We will be rewarding Mark for his outstanding service, and we look forward to welcoming you back to the hotel the next time...

Kansas City, Missouri
Reviewed 8 April 2015

Excellent food and service was fantastic. Ask for Nik!!! Good location good food . Came for work had burger had blue moon. Staying till Friday. I'm with traveling for work. Thanks Sheraton for the stay . Jon

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Helpful?
Thank Jon S
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Jon, Thank you for taking the time to share your review with us. We are pleased to know that you enjoyed one of our 44 Farms Angus beef burgers and that Nikki provided you with great service. We invite you to come back to Draft and the Sheraton Dallas in the future for another great experience. Sincerely, Ted LePak...

Reviewed 8 April 2015 via mobile

This was an amazing experience. I showed up and the registration person was very nice. He seemed like a person who genuinely enjoyed his job. He waived my parking costs, signed me up for the SPG loyalty program which provided me free wifi, AND then he upgraded my room to the executive suite. They have earned a customer for life....

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Helpful?
Thank ColbyAdd
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Colby, Thank you for sharing your amazing experience with us. We are very pleased to know that we’ve earned your loyalty and that our front desk team members made you feel welcome and special. We invite you to return to the hotel again in the future for another great stay. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel...

Dallas, Texas
Reviewed 8 April 2015

Nikki was amazing. THE service provided by Nikki was amazing. THE food welcome treat after a long travel . IN The hotel provided provided comfort in a spacious room fully equipped. Thank for the stay I enjoyed it.

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Helpful?
Thank Steve C
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Steve C, Thank you for sharing your review with us. We are pleased to know that you enjoyed your visit to Draft and that Nikki provided you with excellent service. We invite you to enjoy another comfortable and convenience experience with us the next time you journey to Dallas. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Downtown Dallas Hotel offers warm hospitality, an accommodating environment, and vibrant location in the heart of the Arts and Financial district and just blocks from the Convention Center. ... more   less 

Additional Information about Sheraton Dallas Hotel

Address: 400 Olive St, Dallas, TX 75201-4005
Region: United States > Texas > Dallas > Downtown Dallas
Price Range: RM680 - RM1,266 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Dallas Hotel 4*
Number of rooms: 1840
Reservation Options:
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Also Known As:
Sheraton Dallas Resort
Adam's Mark Dallas
Dallas Sheraton
Adam Mark Dallas
Adamsmark Hotel
Dallas Adam Mark Hotel
Hotel Style:
#25 Luxury Hotel in Dallas
#33 Business Hotel in Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Dallas Hotel staff and other travellers.
25 questions
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Questions? Get answers from Sheraton Dallas Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Executive suites are very spacious. No window in My "parlor" but pleased as I can watch TV unencumbered by light.”
danroe8, 26 May 2017 | Read review
“I was there with many others for a conference and heard only good things pretty sure all the rooms are good”
yammito2311, 25 May 2017 | Read review
“21st floor is quiet. Doors are heavy, though, and tend to slam shut. A/C is very quiet. Shower water pressure is miserable. HARD water.”
373rebeccad, 18 May 2017 | Read review
“Talk to Lameisha”
J9297OKjorges, 10 May 2017 | Read review
“The higher the last two digits of the room number the further away from the elevators”
  • View from bed to TV
  • View from door into room - note fridge. Strange.
  • Large, spacious room.
  • View to door in room
  • View from my room - over convention center roof.
  • Shower facilities in bathroom
  • Bizarre - Fridge plugged in by door.
Cincybearcatfan, 5 May 2017 | Read review
5 of 5
Expedia.com
US$159* /night
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Hotels.comUS$159
PricelineUS$159
ElvolineUS$196
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Prices are for 1 room, 2 adults
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