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Showed up with my confirmation number from hotels.com and the clerk came out eating (a Big Mac or something) and ask for my name then said we don’t have a room for you. What? I have a confirmation? Sorry we don’t have a room for...More
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas WestResponded 1 November 2017
Hello Valued Guest,
Thank you for leaving a review. I am very sorry that your reservation and the level of service you received left a bad impression of our property. Your comments are highly valuable to us and will assist us in our continuous efforts...More
I travel to Dallas several times each year and I am never disappointed with the staff at Holiday Inn - Dallas West! The room is clean, the towels are clean smelling, and the breakfast and coffee hit the spot every morning.
It is a good hotel with excellent location, with near convenient stores and restaurants, near highway and near Dallas downtown. Didn't like the housekeeping support, asked about how to turn of the air conditioner and just move her shoulder and mouth. Had to call Sonia...More
This is the hotel that I meet my mom and sister at every few months. My brother lives right down the street. I live in midland and my mom and sister come from Oklahoma. The hotel is always great. Very clean, large rooms and a...More
Response from Gerry T, General Manager at Holiday Inn Express Hotel & Suites Dallas WestResponded 19 July 2017
Thank you for your wonderful 4 star review regarding your stay with us at our property. We appreciate that you are able to come back to visit us every couple of months to visit your family in the area. We appreciate the positive...More
Was charged a 250$ smoking fee for no reason.... nothing was smoked in the room.... yes i rolled a joint and thru the stem in the trash, they said the room couldn't be rented for 2 days due to aroma, yet when called and rang...More
Response from Gerry T, General Manager at Holiday Inn Express Hotel & Suites Dallas WestResponded 17 May 2017
Again, I sincerely apologize for the inconvenience that you had to endure while staying at our property. As you stated, the issues with the sink not draining correctly will be resolved. As far as your inconvenience with the sink draining, we have already...More
From our property, Make a right turn onto North Cockrell Hill Road and make a left onto I-30. Take I 30 heading West towards Arlington. Take the North Wet N Wild Way Exit and then proceed to AT&T Way to Legends Way and there... More
From our property, Make a right turn onto North Cockrell Hill Road and make a left onto I-30. Take I 30 heading West towards Arlington. Take the North Wet N Wild Way Exit and then proceed to AT&T Way to Legends Way and there you are.
I recommend either calling a Taxi or taking an Uber or Lyft to prevent any headaches with trying to find parking or payment of an excessive price tag for parking.
If you decide to drive, I suggest leaving early to get a great parking spot and so you can walk around the stadium to enjoy the sights.
Please let us know if you need anything else.
-Gerry T. - General Manager
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"Our room was on 3rd floor and very accessible to stairs and elevator"