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The Ritz-Carlton, Dallas

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#4 of 200 Hotels in Dallas
Certificate of Excellence
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The Ritz-Carlton, Dallas
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689 Reviews from our TripAdvisor Community

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Showing 680: English reviews
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Dallas, United States
Reviewed 2 days ago NEW

Employees need better training and technology needs to be improved as well, the premium internet for $15 daily is a joke. The quality of the food needs to be improved. The valet is not always at the front door ready to receive all cars and open doors for guests. Upon my arrival at 9 pm with two kids, I asked...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank micheald3
RitzCarltonDallas, General Manager at The Ritz-Carlton, Dallas, responded to this review

Thank you so much for taking to time to share your feedback. I am pleased that you like our building as well as the location but I am very disappointed that we did not exceed your expectations during this visit. Please accept my sincere apologies. I have reviewed the situation with our team to ensure that the discrepancies that you...

Lewisville
Reviewed 4 days ago NEW

I always enjoy my visits to the Ritz in Dallas. We stay in one of the corner suites each time because it's huge! The bath area has a private room for the toilet while the larger outer area has a huge garden tub with a window for watching the world go by and a separate shower. The bedroom area includes...

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Thank danielkD3866DI
Austin, Texas
Reviewed 5 days ago NEW

Loved this hotel and staff! The Pool is on the smaller side but the hotel is in the city. The guacamologist was some of the best guacamole I have tasted. Only thing is I wish you could use points to upgrade to club level.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank Kirk B
Reviewed 5 days ago NEW

I enjoyed this hotel, it was well worth the money. The Spa was great! My wife and I spent our anniversary here and loved the couples massage, then the next day we enjoyed afternoon tea. It was just a really nice time! The service was great, the tea service was something I didn't think I would like, but certainly did....

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Thank David T
Dallas, Texas
Reviewed 1 week ago

Stayed here for my Birthday. Was greeted when I came in and when I left in the same way. Great! Have stayed here may times before. Still the same great service. Food was great. Will be back again at the Ritz Dallas!

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank Jesse P
Reviewed 1 week ago

Ritz Dallas is always a favorite and go to place for my wife and I on birthdays and anniversaries. It offers a great opportunity to relax and be pampered by exceptional staff who always seem gracious and ready to help. Club level truly rounds out the experience with so many treats to enjoy and a truly serene environment.

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Thank rodney l
Keller, Texas
Reviewed 1 week ago

I stayed two nights for a get away and some relaxation. My room wasn't ready at check in but I was on Club level so I waited in the lounge. The lounge is awesome - food, drinks, service... Once in my room, it was exceptional. Clean, well appointed, and luxury all the way around. The staff was awesome from beginning...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank amandamarieb2015
United States
Reviewed 1 week ago

The RC Dallas employs a staff who take pride in their work and care about their guests. Stay on the club level...the value for a small family is amazing, with healthy, in all uses of the word, a variety of breakfast, lunch, tea and dinner options, plus beverages and a beverage, candy, and coffee bar. The service here is worthy...

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Thank 559nadert
Amarillo, texas
Reviewed 1 week ago

My experience was wonderful. Based on my experience, I can't believe this is not the #1rated hotel in Dallas. Corner room with fantastic views. Bell service and Valet are so much better than the last time I stayed here, there is jus no comparison. Guacamole and margarita in the lobby were marvelous. Public art is outstanding. Bathroom amenities were excellent....

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Helpful?
Thank dady8tor
San Antonio, United States
Reviewed 1 week ago

Awesome reception venue for a wedding my family attended. Only negative for my stay was the report of several rooms being burglarized with valuables stolen prior to our arrival. This gave us an uneasy feeling at a hotel brand typically known as the best of the best. Otherwise, everything else was top notch.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank georgemT2637DP
RitzCarltonDallas, General Manager at The Ritz-Carlton, Dallas, responded to this review

Thank you for reaching out with your review regarding your experience at our property. We are happy you enjoyed our hotel while attending the wedding and that you felt your stay was ”top notch”. We greatly appreciate it when our guests take the time to provide feedback regarding their stay with us. Please be assured we take the safety and...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Multilingual Staff
  • Babysitting

Additional Information about The Ritz-Carlton, Dallas

Address: 2121 McKinney Ave, Dallas, TX 75201-1873
Region: United States > Texas > Dallas > Oak Lawn
Price Range: RM2,021 - RM2,827 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Dallas 5*
Number of rooms: 218
Reservation Options:
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Also Known As:
Ritz-Carlton Dallas Hotel Dallas
Dallas Ritz Carlton
Ritz Dallas
Hotel Style:
#3 Luxury Hotel in Dallas
#3 Spa Hotel in Dallas
#10 Business Hotel in Dallas
#14 Romantic Hotel in Dallas
#38 Family Hotel in Dallas
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Dallas staff and other travellers.
7 questions
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Overland Park, Kansas
over a year ago
wisconsin
4 months ago
wisconsin
4 months ago

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Questions? Get answers from The Ritz-Carlton, Dallas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“pay a few extra dollars for the corner rooms.”
 of 5 bubbles dady8tor, 13 Mar 2017 | Read review
“Always ask when you check in. The Ritz staff does everything to make the customer happy.”
 of 5 bubbles fundking, 15 Feb 2017 | Read review
“For a family, the one bedroom suite is perfect!”
 of 5 bubbles TexasLady7509, 5 Jan 2017 | Read review
“Maybe a higher room?”
 of 5 bubbles dotters, 12 Dec 2016 | Read review
“We loved our corner room.”
 of 5 bubbles sherriekulwicki, 4 Dec 2016 | Read review
5 of 5