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The Fairmont Dallas

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#18 of 201 Hotels in Dallas
Certificate of Excellence
GreenLeadersGold level
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1 room 2 adults 0 children
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The Fairmont Dallas
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1,838 Reviews from our TripAdvisor Community

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There are newer reviews for The Fairmont Dallas
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Showing 1,786: English reviews
Houston
Reviewed 13 October 2015

Had to travel to Dallas on short notice for business and the Gold Lounge and Business Center went out of their way to assist with numerous printing requirements and computer assistance! Breakfast was unbelievably good in the lounge as well. Lovely suite, clean and comfortable beds. Great location for the one person in our group who was not working: art...

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Helpful?
Thank Mrsfrisbe
Melissa L, Manager at The Fairmont Dallas, responded to this review

Thank you very much for taking the time to share feedback on TripAdvisor. We truly appreciate you choosing Fairmont Dallas. I am delighted that you had a positive experience in the Fairmont Gold Lounge and that you would recommend our hotel. Our hotel colleagues are passionate about providing exceptional service for all of our guests. Thank you very much for...

West Palm Beach, Florida
Reviewed 12 October 2015

The hotel is beautiful and located in a nice area convenient to downtown. Plus they have an outstanding YMCA gym directly across the street. However, the customer service is average or below. Based on the star rating of the hotel, I assumed that their customer service would be nothing less than *5* star like the Ritz-Carlton. I was wrong. No...

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Helpful?
Thank motivatedchampion
Melissa L, Manager at The Fairmont Dallas, responded to this review

Thank you for taking the time to share your feedback. I am sorry to hear that the service you received was unsatisfactory. Feedback such as yours is especially valuable as our colleagues consistently strive to provide excellent service for all of our guests. I will share your comments with the appropriate department heads to ensure that these issues are addressed....

Leander, Texas
Reviewed 9 October 2015

This hotel was pricey and not worth it. First room we checked into was dirty. they moved us to another our neighbors had room service and left the tray at our door we called to have it picked up and four hours later it wad still there and stinking pretty good. They never did pick up the mustard bottles very...

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank lorie640
Melissa L, Manager at The Fairmont Dallas, responded to this review

Hello Lorie and thank you for providing feedback regarding your stay at The Fairmont Dallas. We are disappointed to hear that your experience did not meet your expectations and that your neighbor's tray was not picked up quickly. This is certainly not indicative of the level of service our hotel typically provides, as our colleagues strive to provide warm, excellent...

Wichita, Kansas
Reviewed 8 October 2015

Totally loved everything. Mr. Phillip Powell, the chef concierge, was everything my associate, Everett Post, proclaimed. Mr. Powell answered all our questions in advance, providing impossibly good maps and information regarding our tour needs. Once checked in - with incredibly attentive and responsive front door to room staff - the whole experience began! Room service the first night for dinner....was...

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Helpful?
3Thank Kaitlin M D
Melissa L, Manager at The Fairmont Dallas, responded to this review

Hello and thank you for taking the time to share your feedback. We appreciate you choosing the Fairmont Dallas for your stay. We are very pleased to hear that you had a positive experience with the service provided by Philip Powell. I am delighted that you enjoyed the dinner offered in the Pyramid. Thank you, again. We look forward to...

Plano, Texas
Reviewed 5 October 2015

Loved this hotel. Service was impeccable . We stayed on the 19th floor. Lovely room! We found the food to be outstanding. I highly recommend room service. Everyone was gracious and friendly and very helpful. I will stay here again.

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Helpful?
Thank Jan4000
Taylor C, Manager at The Fairmont Dallas, responded to this review

Hello and thank you for your feedback regarding your recent stay on the 19th floor of Fairmont Dallas. I'm pleased that you were able to take advantage of the hotel's 24/7 room service and that our hotel team provided excellent service. We hope to welcome you back soon. Thank you, again! Warm regards, Taylor Connor Executive Operations

Orlando, Florida
Reviewed 5 October 2015 via mobile

3 nights on Gold Club floor: great personnel & facilities & room; good light food but all wine and drinks very expensive; Spoiled by the Ritz Club floors😎. Never any cream available for coffee unless requested from Club kitchen & then it curdled every day😗. Still enjoyed the stay But skip the Gold floor.

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Helpful?
Thank dandyrick
Taylor C, Manager at The Fairmont Dallas, responded to this review

Hello and thank you for providing your feedback on TripAdvisor. We are happy to hear that you overall enjoyed your stay. However, I'm disappointed to hear that your Fairmont Gold experience was a bit lacking and I've shared your post with our Fairmont Gold Manager in order to facilitate further review. Thank you, again, for your post and we hope...

Reviewed 4 October 2015

Stayed 3 nights for a cowboys game. Lovely hotel, and roof top pool. Be sure to ask for Philip in Concierge; he will will sort anything you need, fantastic and made the stay special . Rooms are large and quiet. You are in the Art district so no bars right next door but only a couple of blocks walk to...

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank Catherine M
Taylor C, Manager at The Fairmont Dallas, responded to this review

Hello and thank you for sharing feedback regarding your visit for a Dallas Cowboys football game! We are very pleased to hear that you had a positive experience with the service provided by Philip and our hotel concierge team. Your service experience is a perfect example of how our team strives to turn moments into memories for our guests. Thank...

Caribou
Reviewed 4 October 2015

A bad and unhealthy place to stay. Location is good. Som of the staff were friendly. Place is badly maintained . Place need modernization. Staff do not understand the meaning of privacy.. Poor value for money. Will never recommend it to any body

Review collected in partnership with Fairmont Hotels & Resorts
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4Thank elsilimymd
Taylor C, Manager at The Fairmont Dallas, responded to this review

Thank you for taking the time to share your feedback on TripAdvisor. I am very sorry to hear that we missed the mark on a number of things during your visit. We can, and will, do better. I would like to take this opportunity to assure you that your post has been shared with our hotel leadership team in order...

Massachusetts
Reviewed 4 October 2015

We like Fairmonts, since they usually have excellent service, and Dallas was no exception. We stayed for a week for a meeting, and had a completely comfortable stay without any surprises. We also got an unbelievable $209 rate for a large city hotel. Rooms are comfortably large, and nicely appointed, with comfortable bed, workdesk with plenty of plugs, comfortable chairs,...

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Helpful?
Thank docbruce
Taylor C, Manager at The Fairmont Dallas, responded to this review

Thank you for sharing your comments on TripAdvisor. We are pleased that you had the chance to experience our city-center property during your week-long meeting and that you enjoyed your stay at Fairmont Dallas. I am glad to hear that our hotel colleagues provided excellent service. Our colleagues are truly passionate about providing great service for all of our guests....

La Habra
Reviewed 30 September 2015

Check-in took way longer than it should have and staff was rude. We finally get to our room and find that we have a room right next to the elevator and that it has a horrific smell. When we brought this to the attention of the manager, we were told that was the only room available because everything else was...

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Helpful?
2Thank Diana S
Taylor C, Manager at The Fairmont Dallas, responded to this review

Hello and thank you for taking the time to share experience on TripAdvisor. We are extremely disappointed that we did not quite meet your expectations. On behalf of our entire team, I would like to extend our apologies for the inconvenience you experienced, which is certainly not indicative of the level of excellence and service the hotel typically provides. I...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
In Texas we do things in a big way, and The Fairmont Dallas is no exception amongst hotels in Dallas, TX. In this modern city of soaring skyscrapers, The Fairmont Dallas luxury hotel sets the standard for style and elegance. With our ideal location in the heart of the Downtown Dallas Arts District, we are situated just moments from incredible fine dining, shopping, arts and world-class entertainment. Newly redesigned luxurious guest rooms and suites offer warm hospitality, modern décor and that special Texas flair for an unrivaled travel experience. Fairmont Gold, an exclusive boutique lifestyle experience, is designed to fulfill the needs of the discerning business executive and leisure traveler, with elite lounge access and all of the comforts of home. Enjoy The Pyramid Restaurant & Bar’s four-star cuisine and a Starbucks conveniently located on the lobby level. ... more   less 

Additional Information about The Fairmont Dallas

Address: 1717 N Akard St, Dallas, TX 75201-2301
Region: United States > Texas > Dallas
Price Range: RM955 - RM1,677 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Fairmont Dallas 4*
Number of rooms: 545
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Fairmont Hotels, Hotwire, Orbitz, Cancelon, Travelocity, Priceline, HotelsforEveryone, TripOnline SA, getaroom.com and HotelQuickly so you can book your The Fairmont Dallas reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Fairmont Dallas Hotel Dallas
Fairmont Dallas
Dallas Fairmont
Hotel Style:
#3 Green Hotel in Dallas
#8 Family Hotel in Dallas
#9 Romantic Hotel in Dallas
#13 Business Hotel in Dallas
#14 Luxury Hotel in Dallas
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Questions & Answers

Here's what travellers have asked, with answers from The Fairmont Dallas staff and other travellers.
20 questions
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Dallas, Texas
Dallas, Texas
2 months ago
1 month ago

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Questions? Get answers from The Fairmont Dallas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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