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Embassy Suites by Hilton Dallas - Park Central Area

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Embassy Suites by Hilton Dallas - Park Central Area
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914 Reviews from our TripAdvisor Community

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Showing 905: English reviews
Dallas, United States
Reviewed 11 September 2016

I stayed at the Embassy Suites Dallas. There was constuction at the hotel or near by the hotel. It was so loud that when i called the front desk to compalin, they could not hear me and the hung up. I mentioned the problems to staff once leaving, it seemed like it fell on deaf ear.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Linda F
Trish C, Director of Sales at Embassy Suites by Hilton Dallas - Park Central Area, responded to this review

Dear Linda F, Thank you for your feedback regarding your stay at our hotel. I sincerely apologize that you did not receive the level of service that you deserved while a guest in our hotel. The issues you faced are not our normal business standard. On your next to Dallas, we sure hope that you will give us another opportunity...

San Antonio, United States
Reviewed 8 September 2016

Overall a good place to stay. I liked the location which was very near shopping and restaurants. Rooms were clean and what you'd expect from an Embassy. Managers reception and breakfast lines were much too long.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Ralph R
Trish C, Director of Sales at Embassy Suites by Hilton Dallas - Park Central Area, responded to this review

Dear Ralph R, Thank you for your feedback regarding your stay at our hotel. I am delighted to hear that you enjoyed our location. I apologize for the wait during our evening reception and made to order breakfast. We do our best to accommodate each guest as quickly as possible and apologize for the inconvenience. We appreciate your business and...

Spring, Texas
Reviewed 7 September 2016

This was a nice hotel for the money. The suite was huge, with the living area separated by a hallway leading to the bedroom. Flat screen tv's in the front and back. Our room was a little noisy in the living area due to the door being right in front of the elevators. The bedroom, however was quiet, even though,...

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Helpful?
Thank robert k
Trish C, Director of Sales at Embassy Suites by Hilton Dallas - Park Central Area, responded to this review

Dear Robert K, Thank you so much for your feedback regarding your positive stay at our hotel. I am delighted to hear that you enjoyed your stay and the few things that needed assistance we were able to take care of and make it right. We appreciate your business and look forward to welcoming you back on your next visit...

Tyler Tx
Reviewed 7 September 2016 via mobile

Very disappointed with our stay. Not up to the standards of other Hilton hotels we've stayed in. Room is older and bathrooms in need of remodel. Hot water took a long time to get to shower. Tried to eat in restaurant in evening but were ignored for over 20 minutes. Complained to front desk and did get complementary room service....

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Helpful?
Thank TylerDavidAnn
Trish C, Director of Sales at Embassy Suites by Hilton Dallas - Park Central Area, responded to this review

Dear TylerDavidAnn, Thank you for your feedback regarding your stay at our hotel. I sincerely apologize that you did not receive the level of service that you deserved while a guest in our hotel. The issues you faced are not our normal business standard. On your next to Dallas, we sure hope that you will give us another opportunity to...

Houston, Texas
Reviewed 6 September 2016

My wife and I were in Dallas for a funeral of a family member and selected the hotel because of its location near the cemetery. The hotel has a nice large lobby area allowed room for everyone to get together and visit. The staff, particularly the Director of Catering was most helpful through out our stay. The complementary breakfast was...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Aggie55_12
Trish C, Director of Sales at Embassy Suites by Hilton Dallas - Park Central Area, responded to this review

Dear Aggie55_12, Thank you so much for your kinds words. I am so sorry to hear of your families loss. I am delighted to hear that you and your family enjoyed your stay and delighted Erin our Director of Catering was helpful throughout your stay. Sincerely, Trish Cubias 214-764-3184 trish.cubias@hilton.com

Seattle, Washington
Reviewed 5 September 2016

We usually stay at this location to be near family members. But this stay was very disappointing. The room had a wet musty smell, the carpet was torn and dirty, the bedroom phone and tv remote were both broken. I requested more towels and coffee cups and never got them. The bright spot was being able to be near family...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Pam G
Trish C, Director of Sales at Embassy Suites by Hilton Dallas - Park Central Area, responded to this review

Dear Pam G, Thank you so much for your feedback regarding your experience at our hotel. I sincerely apologize that you did not receive the level of service and amenities you deserved. The issues you mentioned are certainly not our normal business standard. We are in the process of making some improvements to our hotel. If you have a moment,...

Columbus, OH
Reviewed 5 September 2016

I changed rooms three times upon checking because of cleanliness. Carpets dirty & stained, hairs on the ceiling and on bathroom counters, window filthy. Not clean, very worn, needs major renovation. The Managment Team is not properly doing their daily detailed visually inspections of the hotel or lack proper eyewear / glasses to see these obvious issues. The company that...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank JAYOSU
Trish C, Director of Sales at Embassy Suites by Hilton Dallas - Park Central Area, responded to this review

Dear JAYOSU, Thank you so much for your feedback regarding your experience at our hotel. I sincerely apologize that you did not receive the level of service and amenities you deserved. The cleanliness issues you mentioned are certainly not our normal business standard. We are in the process of making some improvements to our hotel. If you have a moment,...

Reviewed 2 September 2016 via mobile

Located at the meeting of the 635 and 75 this is a good venue allow to to strike out in different directions. Approach from the interstate means that you need to drive around the block to access the entrance and underground free car park. Rooms are set in a court yard fashion all overlooking the atrium which is home to...

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Helpful?
Thank Nicksswilson
Trish C, Director of Sales at Embassy Suites by Hilton Dallas - Park Central Area, responded to this review

Dear Nicksswilson, Thank you so much for your feedback regarding your stay at our hotel. We are in the process of making several updates to our hotel. We sincerely appreciate your business and look forward to welcoming you back on your next visit to Dallas. Sincerely, Trish Cubias 214-764-3184 trish.cubias@hilton.com

Memphis
Reviewed 31 August 2016

We came in town for a concert. We enjoyed our stay at the hotel. The room service meal we ordered was fabulous. We would return next time in Dallas for sure! We wish we would have used the pool and hot tub.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Gypsieann
Trish C, Director of Sales at Embassy Suites by Hilton Dallas - Park Central Area, responded to this review

Dear Gypsieann, Thank you for your positive feedback regarding your excellent experience at our hotel. I am delighted to hear that you enjoyed your stay. We appreciate your business and look forward to welcoming you back to Dallas on your next adventure. Sincerely, Trish Cubias 214-764-3184 trish.cubias@hilton.com

Shreveport, Louisiana
Reviewed 30 August 2016

When traveling I always elect to stay at an embassy suite hotel if possible. This by far was my worst experience thus far. The foot of our bed was broken and there were bugs, in kitchenette area. Would not recommend.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Shandamay83
Trish C, Director of Sales at Embassy Suites by Hilton Dallas - Park Central Area, responded to this review

Dear Shandamay83, Thank you so much for your feedback regarding your stay at our hotel. I sincerely apologize that you did not receive the level of service you deserved while staying with us. This is certainly not our normal business standard. We hope that you will give us another opportunity to make it right. Sincerely, Trish Cubias 214-764-3184 trish.cubias@hilton.com

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The all-suites Embassy Suites Dallas Park Central offers our guests a Modern Art decor with many technological upgrades. Families love the televisions in each booth in our restaurant to keep the kids entertained during meals. Moms and Dads like the ability to bring the laptop down and get some work done without losing power, thanks to our many built-in electrical outlets, located strategically throughout the atrium.As with all Embassy Suites hotels, we offer complimentary cooked-to-order breakfast, evening Manager's Reception, on-site fitness center, business center, and indoor swimming pool. Enjoy a cocktail at our Gastronomy Bar or dine in our on-site restaurant, Riparian Grille, featuring American cuisine. ... more   less 

Additional Information about Embassy Suites by Hilton Dallas - Park Central Area

Address: 13131 North Central Expressway, Dallas, TX 75243
Region: United States > Texas > Dallas
Price Range: RM504 - RM856 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Dallas - Park Central Area 3.5*
Number of rooms: 279
Reservation Options:
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Also Known As:
Embassy Suites Hotel Dallas
Dallas Embassy Suites
Embassy Suites Dallas
Hotel Style:
#64 Business Hotel in Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Dallas - Park Central Area staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Dallas - Park Central Area staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Not all rooms have a tub, some have showers only.”
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“Higher floors are the quieter floors”
 of 5 bubbles TeeTee0203, 3 Jan 2017 | Read review
“Make sure your room is NOT on the side of the expressway”
 of 5 bubbles mjatl, 10 Dec 2016 | Read review
“Erin in Catering is THE best!”
 of 5 bubbles Zurixx, 4 Oct 2016 | Read review
“get room away from expressway”
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