We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Crowne Plaza Hotel Dallas Downtown

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Crowne Plaza Hotel Dallas Downtown
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,189 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 1,120: English reviews
Start your review of Crowne Plaza Hotel Dallas Downtown
 Click to rate
Kansas City
Reviewed 2 days ago NEW

Older hotel, nice staff, accommodations were adequate, didn't spend much time in room. Great location for walking to downtown activities. Close to restaurants, parks, historical sites, convention center. I would go back.

 Report
Helpful?
Thank meerk
Crystal Springs, Mississippi
Reviewed 3 days ago NEW

Poor Hotel. Valet horrible! Had to get my own luggage cart while valet was repeatedly asking for keys as I was unloading the car. Old out dated and not well loved. Carpet torn and tattered. Bath with no vanity just sink next to commode. drink machine did not work. Waited for over 10 minutes in restaurant to be helped for...

 Report
Helpful?
Thank Tripallyn
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Tripallyn, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate the feedback and wish you the best. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

Wichita, Kansas
Reviewed 4 days ago NEWvia mobile

We booked last minute and they had the room we requested for $129 a night. I found this very reasonable compared to the other hotels in the area. We were about an 8 block walk from a popular Downtown park which was nice. We have a great view from our room. Room was nice and clean and the room service...

 Report
Helpful?
Thank ginae75
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear ginae75, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your five star experience. We appreciate the feedback and wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

Saint Louis, Missouri
Reviewed 5 days ago NEW

I was nervous about staying here after reading so many negative reviews about this place, but I have to say that I didn't have a bad experience staying here at all. I stayed here last weekend on the 17th floor in a king bed room. The location is great, and is in walking distance of Dealey Plaza, the JFK Memorial,...

 Report
Helpful?
Thank cfgoodygoody
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear cfgoodygoody, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the honest feedback and wish you many happy returns. Look for our remodel coming soon. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

Sun City West, Arizona
Reviewed 1 week ago

We stayed at Crowne Plaza for two days. The hotel lobby decor was beautiful. I was extremely pleased with the nice bedroom and bathroom with amenities. The facility was clean, well ventilated and smoke-free. Oh yes, the hotel restaurant has a limited menu, but the items we ordered were delicious. We especially liked the location near West End with the...

 Report
Helpful?
Thank salchapoa
Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Thank you so much for the recommendations! That's certainly no small compliment. From the sound of it, our comfortable rooms and delicious food really hit the mark for you guys. We're thrilled to have been a part of your Dallas visit, and we hope you had a wonderful time all around. Safe travels, Matthew, Director of Rooms

Reviewed 1 week ago via mobile

Booked two nights in the hotel for a little "staycation" with my boyfriend during spring break. We didn't have enough time off from his work so we decided it would be nice to "treat" ourselves for two nights and be in the city. When I booked, I booked a standard king size room. When we checked in we received a...

 Report
Helpful?
Thank Caitlin L
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Caitlin L, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinions. We appreciate the feedback and are so sorry that you did not enjoy your stay with us. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

Kilgore
Reviewed 1 week ago

I stayed here overnight for a financial seminar and I was pleasantly surprised. Check in was easy and representative was very helpful and informative on what to do around the area if I wanted to see any attractions while I was there. Room was great, clean and spacious. Beds were very nice and comfortable. I had a great view as...

 Report
Helpful?
Thank AlanAN70
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear AlanAn70, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

Newmarket, Canada
Reviewed 2 weeks ago

This is a dark, dingy, dirty hotel that needs a lot of reno work, or to be demolished. The smell of whatever disinfectant they try to use to clean maybe, is overpowering. Most bizarrely, they let homeless people have breakfast in the restaurant and panhandle the business guests to pay their bill. Wow, I have NEVER seen that before. The...

 Report
Helpful?
2Thank Norm M
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Norm M, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinions. We appreciate the feedback and we are sorry for whatever you experienced in the restaurant. We do not allow those less fortunate that ourselves eat in the restaurant and then panhandle the guests. In fact we have never heard of...

Austin, Texas
Reviewed 2 weeks ago

Stayed at Crowne Plaza for a weekend competition for my daughter, held at the convention center. The lobby was very inviting and clean. The rooms are decent with a very nice bathroom with granite counters. Everything seemed clean. Pool is on the 9th floor with a good view. Typical buffet breakfast. Only complaint was that our first room had a very...

 Report
Helpful?
Thank catalieen
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Catalieen, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your five star experience. We appreciate the feedback and wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

Reviewed 2 weeks ago via mobile

My gf and I stayed here when we were in town for a show at the House of Blues. Hotel room was fine. Restaurant was alright. The parking situation kind of sucked. We ended up paying to park in the parking garage before being told that the price of the room included parking. I wish there was a way to...

 Report
Helpful?
Thank Jeffery P
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Jeffery P, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and are sorry about any confusion regarding our parking. Just an FYI, parking is not included in our room rates, but you do have the option of adding it to the room charges, and the parking...

385 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (231)
Viewed
View from Room (16)
Viewed
Room/Suite (69)
Viewed
Bathroom (10)
Viewed
Hotel & Grounds (28)
Viewed
Dining (9)
Viewed
Business Centre/Function Rooms (3)
Viewed
Pool/Beach Area (8)
Viewed
Other (88)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (107)
Viewed
Amenities (8)
Viewed
Double Room (21)
Viewed
King Room (20)
Viewed
Pool (12)
Viewed
Dining (17)
Viewed
The Hotel (29)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (47)
Viewed
Hotel & Grounds (8)
Viewed
Business Centre/Function Rooms (9)
Viewed
Room/Suite (15)
Viewed
Pool/Beach Area (2)
Viewed
Dining (4)
Viewed
Other (9)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Dallas hotels
Downtown Dallas
Hotel Indigo Dallas Downtown
Downtown Dallas
Hilton Garden Inn Downtown Dallas
Downtown Dallas
Homewood Suites by Hilton Dallas Downtown
Show Prices
Show Prices
Show Prices
Downtown Dallas
SpringHill Suites Dallas Downtown/West End
Downtown Dallas
La Quinta Inn & Suites Dallas Downtown
Downtown Dallas
The Westin Dallas Downtown
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 

Additional Information about Crowne Plaza Hotel Dallas Downtown

Address: 1015 Elm St, Dallas, TX 75202-3126
Region: United States > Texas > Dallas > Downtown Dallas
Price Range: RM549 - RM997 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, IHG, Travelocity and Priceline so you can book your Crowne Plaza Hotel Dallas Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Dallas Downtown staff and other travellers.
29 questions
Ask a question

See all questions (29)

Questions? Get answers from Crowne Plaza Hotel Dallas Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper levels to look out further.”
 of 5 bubbles meerk, 22 Mar 2017 | Read review
“Stay away.”
 of 5 bubbles Tripallyn, 21 Mar 2017 | Read review
“Choose quieter floors higher up.”
 of 5 bubbles Kazaglen1, 27 Feb 2017 | Read review
“19th floor has a good view”
 of 5 bubbles d0raliv, 11 Feb 2017 | Read review
“Ask for a complimentary upgrade if you are a Platinum Priority Club Member!”
 of 5 bubbles 983stevey, 11 Feb 2017 | Read review
5 of 5