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Crowne Plaza Hotel Dallas Downtown

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1,167 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Dallas Downtown
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Showing 1,099: English reviews
London, United Kingdom
Reviewed 3 December 2016

On a road trip from Dallas to San Antonio so stayed here the first night - Great! good location can walk to various restaurants so perfect. Staff so friendly and helpful, able to upgrade me to a high floor so perfect view over the city!!!! Got a voucher for a beer so went into the bar and the staff so...

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Helpful?
Thank HerrFUDGE
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear HerrFUDGE, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your five star experience. We appreciate the feedback and wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

phoenix
Reviewed 28 November 2016

For anyone who can't afford the higher priced Omni or Hyatt Regency for a conference, but still needs to be in close proximity to these properties, this hotel is a good solution. No need for a car either; light rail is a block away. Please do not be afraid or concerned of the locals that are waiting for the bus...

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Helpful?
Thank chicago90Phoenix
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear chicago90Phoenix, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and that you enjoyed us as a value alternative to some of our higher priced neighbors. Thank you again for staying with us and we wish you many happy returns. Sincerely, Brian Angerer Director of Front Office...

Las Vegas, Nevada
Reviewed 23 November 2016

We really enjoyed out stay at Crowne Plaza Dallas.. The staff was so welcoming and friendly that we felt instantly at home. Mike and Otto at the front desk were spectacularly friendly from our first arrival,. My husband got breakfast in the hotel the next morning, and the employee working at  restaurant(he forgets her name) was very helpful and chatted...

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Helpful?
Thank garrisopmon
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Garrisopmon, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and will make sure Mike and Otto see your comments. Thank you again for staying with us, and we wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas...

Newton Grove, NC
Reviewed 20 November 2016 via mobile

This was my first trip to Dallas, and we decided to stay here. It's centrally located to almost everything downtown, within walking distance to nearly everything. Great staff, very nice, clean rooms, great restaurant and bar, and a night club. A little pricy, but worth it. I would definitely stay here again.

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Helpful?
Thank moonshinenc
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear moonshinenc, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your five star experience. We appreciate the feedback and are so glad you enjoyed our location and all of our amenities. Thank you again for staying and we wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza...

Los Angeles, CA
Reviewed 20 November 2016

I stayed here one night as part of a vacation trip. Despite being on the 18th floor, there was a lot of outside noise, including an annoying tram that kept ringing its bell. There was no platinum member desk so I had to wait inline with everyone else. I observed long lines at the front desk on several occasions. The...

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Helpful?
Thank ip_diva
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear ip_diva, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and thank you for letting us know about the issues in your room as well as the lines at registration. Thank you again for staying with us and we wish you many happy returns. Sincerely,...

Chesterfield, United Kingdom
Reviewed 17 November 2016

Met by friendly staff at reception which was good after a transatlantic flight. Room was ready and very spacious. The bed and bedding including the pillows was the most comfortable i have ever slept on. The room and bathroom were very clean. The corridor was quiet and we overlooked the swimming pool. We ate in the hotel restaurant the first...

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Helpful?
Thank 548suzy1
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear 548suzy1, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

Philadelphia, Pennsylvania
Reviewed 15 November 2016

room was clean and adequate. I am always nervous about hotels that have too perfumey of a smell, like they are trying to hide something (which this place did!). Not sure that I would stay in this area of town again. Plenty of upscale restaurants and shopping, but a lot of police presence and activity.

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Helpful?
Thank Tom W
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Tom W, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We are glad you found our property clean and adequate and are very sorry that you felt we were hiding something. We are also very sorry you did not like the police presence and activity of Downtown Dallas, TX. Thank...

Reviewed 14 November 2016 via mobile

This hotel was the hardest by far to review!! Because they deserve 5 stars perfect staff,beautiful rooms,a total pleasure to stay there. Unfortunately the area is terrible !!!! We spent a fortune in cabs as you can't simply get from A to B without feeling on edge by the local vagrants begging or trying to intimidate you(we found out that...

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Helpful?
Thank Neil S
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Neil S, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and are so sorry that those less fortunate in the Downtown Dallas Area impacted your stay so much. We are glad our staff was able to make your stay pleasant. Thank you again for staying with...

Brisbane, Australia
Reviewed 14 November 2016 via mobile

Apparently a Club Room no longer means you'll have access to a separate Club Check In, Club Lounge and the other usual frills. If you've stayed at a Holiday Inn and/or a Crowne Plaza Hotel in Asia or the Pacific you'll be very dissapointed with this property and whatever you do, don't pay extra for a Club Room as it...

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Helpful?
Thank DanielOUTexploring
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear DanielOUTexploring, Thank you for sharing your opinions.

New York City, New York
Reviewed 11 November 2016

I liked the hotel itself. Location was great, and the staff are wonderful. But be warned about their complimentary breakfast for IHG Rewards members. I tried to take the breakfast to my room - and they wouldn't let me. When I'm on business, I always choose a place with a breakfast buffet and then take the plate back to my...

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Helpful?
Thank bcarver321
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear bcarver321, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing you opinions. We appreciate the feedback and are sorry if you do not agree with our policies concerning our buffet. Though complimentary for some rewards club members, the buffet is not complimentary for some guests, and as such requires control to keep some...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 

Additional Information about Crowne Plaza Hotel Dallas Downtown

Address: 1015 Elm St, Dallas, TX 75202-3126
Region: United States > Texas > Dallas > Downtown Dallas
Price Range: RM513 - RM938 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Priceline and Hotels.com so you can book your Crowne Plaza Hotel Dallas Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Dallas Downtown staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel Dallas Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I was on 18 floor with refrigerator”
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“Choose another hotel!”
 of 5 bubbles 867alexa, 6 Dec 2016 | Read review
“I dont have any tip”
 of 5 bubbles aesphand, 5 Dec 2016 | Read review
“High Floor”
 of 5 bubbles HerrFUDGE, 3 Dec 2016 | Read review
“ask if there are quiet rooms”
 of 5 bubbles ip_diva, 19 Nov 2016 | Read review
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