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Crowne Plaza Hotel Dallas Downtown

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Crowne Plaza Hotel Dallas Downtown
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1,149 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Dallas Downtown
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Showing 1,084: English reviews
Calgary, Canada
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 October 2016 via mobile

The place needs a bit of improvement. Clearly it a cash cow. Furniture in the lobby is run down, carpets are dirty and very dated. They should fix it or sell it. Nothing about this place fits the Crowne brand. Too bad.

Helpful?
Thank shordavs
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear shordavs, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate the feedback and are so sorry we did not meet your expectations. FYI, we are in the planning stages of a multi-million dollar remodel that will bring this, "cash cow," to a the levels of a shining gem for... More 

Phoenix, Arizona
Level Contributor
2 reviews
Reviewed 13 October 2016

Everyone at the Crowne Plaza was friendly, helpful and extremely welcoming. Special thanks to the front desk staff for accommodating our group requests for nearby rooms. Although we were there when the volleyball competitions were in full swing, all of the staff went out of their way to recognize the IHG platinum members. There was no microwave in the room when... More 

Helpful?
Thank loumackr
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear loumackr, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and are so glad we were able to satisfy your needs with our outstanding service. Thank you again for staying with us at the Crowne Plaza Dallas Downtown and we wish you many happy returns.... More 

Cardiff, United Kingdom
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 8 October 2016

I always try to be very honest about reviewing hotels. There is nothing wrong with the Crowne Plaza and the reception staff were friendly. I chose this hotel due to it's proximity to Dealey Plaza (less than 10 minutes walk). What I didn't bargain for was the hotel being next to Rosa Parks Plaza, which in all honesty is quite... More 

Helpful?
3 Thank teebee1984
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear teebee1984, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate your feedback and are so sorry you felt uncomfortable in the area. Thank you again for staying with us. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown More 

Wexford, Pennsylvania
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 3 October 2016

We stayed here for a business trip, and had an unfortunate incident on our floor during the first night. The hotel staff could not have been more responsive in assisting us, ensuring our comfort and reimbursing us for our trouble. Very pleased with the service.

Helpful?
1 Thank annekk
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear annekk, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown More 

Bello, Colombia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 October 2016

I spent a week at this hotel, attending a conference. The location is good, not far from lots of restaurants West End, not a great place to walk by yourself at night though. The in-hotel restaurant was surprisingly good as were the other in-house food facilities. The meeting rooms were quite comfortable though cold (why are all conference centers kept... More 

Helpful?
1 Thank delgad2016
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear delgad2016, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback, and are so sorry that you were cold in the meeting rooms. Thank you again for staying with us, and we wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne... More 

St. Petersburg, Florida
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 September 2016 via mobile

I've read some of the reviews on this site and wonder if we stayed at the same hotel. I walked into a spacious lobby and was immediately greeted by staff. My check in was easy and I received a 20% off coupon for dinner. The room was large with very comfortable beds and there was free internet which I had... More 

Helpful?
1 Thank cwintersme
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear cwintersme, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your wonderfully detailed four star experience. We appreciate all of the fantastic feedback, and we wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown More 

Atlanta
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 29 September 2016

I stayed here for a conference and upon arrival in the uber was already feeling uncomfortable with the amount of homeless congregating around the hotel. I live in a large city so not scared of homeless but there was also a large drug bust right by the entrance as we were heading to dinner. There were 2 of us on... More 

Helpful?
2 Thank shelcoe
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear shelcoe, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate the feedback and are so sorry if the heavy law enforcement presence in the area made you feel unsafe. As for the crickets, Lots and Lots of Crickets in Downtown Dallas Quote from Mike Merchant from an urban entomologist... More 

Travellers are raving about these Dallas hotels

Medellin, Colombia
2 reviews
Reviewed 27 September 2016

I was in Downtown Dallas to attend CEDIA 2016 at the convention center. This hotel is within walking distance to the convention center, very convenient. There are also a lot of restaurants within walking distance that makes is easy if you don’t rent a car like me. Hotel was clean. Staff was very responsive to my needs and prompt with... More 

Helpful?
Thank kassidyrm
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear kassidyrm, Thank you for staying with us at the Crowne Plaza Dallas Downtown during the CEDIA 2016 convention and for sharing your four star experience. We appreciate the feedback and wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown More 

San Diego
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 26 September 2016 via mobile

Had the opportunity to stay in this hotel for a business trip. The hotel is walking distance to the convention center, and great dining. Room I got was good size, and very clean. The small fridge in the room was a plus. Pricey, but I think well worth it. I do recommend taking a cab to and from DFW, flat... More 

Helpful?
1 Thank Jaime C
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Jaime C, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown More 

Los Angeles, California
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 September 2016

I and my boyfriend went to Dallas for a weekend. We were looking for a value deal and Crown Plaza seemed to be a good option. Hotel is conveniently located. However, this was the only plus in the end. Summary: Location: good Overall hotel impression: won't recommend Cleanness: fair Room size: ok Parking: paid Street view: nor appealing or cozy,... More 

Helpful?
Thank MikeAlen
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear HaimFed, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate the feedback and wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 

Additional Information about Crowne Plaza Hotel Dallas Downtown

Address: 1015 Elm St, Dallas, TX 75202
Region: United States > Texas > Dallas > Downtown Dallas
Price Range: RM380 - RM938 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Dallas Downtown staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel Dallas Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask if there are quiet rooms”
 of 5 bubbles ip_diva, 19 Nov 2016 | Read review
“I like my room in 19th floor”
 of 5 bubbles jacklendf, 15 Nov 2016 | Read review
“Ask for high room”
 of 5 bubbles terryc617, 18 Oct 2016 | Read review
“Great views from higher floors.”
 of 5 bubbles teebee1984, 8 Oct 2016 | Read review
“Our room was on 12th floor and had view. This did not help to overwrite overall negative impression”
 of 5 bubbles MikeAlen, 25 Sep 2016 | Read review
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