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Crowne Plaza Hotel Dallas Downtown

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Crowne Plaza Hotel Dallas Downtown
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1,173 Reviews from our TripAdvisor Community

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Showing 1,105: English reviews
Adelaide, Australia
Reviewed 10 July 2015 via mobile

Fairly standard smallish room with unbelievably noisy air conditioner Which I quickly turned off. It was clean and location downtown was perfect close to railway to airport and dealey plaza. I would stay here again if I was in town was fairly high up away from the traffic noise.

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Helpful?
Thank Inkylegs
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Inkylegs, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. We are glad that you enjoyed your stay despite the loud air conditioner. Thank you again for staying with us, and we wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown

Reviewed 10 July 2015

The hotel needs to be updated ASAP. For the price you pay for this hotel, it should be a lot nicer. The hotel is located pretty close to the touristy stuff. However, Downtown Dallas is not exactly a nice place to stay and unless you want to get cat called do NOT walk outside the hotel. They do offer a...

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Helpful?
Thank vralph
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear vralph, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments and opinions. We understand your opinion and value it. We will look into the situation. Thank you again for staying. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown

Dallas, Texas
Reviewed 10 July 2015 via mobile

For the 4th of July we got adjoining rooms for our family. We had planned to hang out in their beautiful roof top pool and watch the fireworks. We get to the hotel and only one of the rooms is ready even though we checked in 1 1/2 hours after check in time... On top of not having room ready,...

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1Thank mommabear950088
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Though I am regularly in meetings with upper management and ownership of the Crowne Plaza Dallas Downtown, there is no reason for anyone to screen my calls. In most circumstances, my professional service staff is able to assist most of our guests with their issues, when and if such arise. Though I am sorry that the crowd at the pool...

Reviewed 9 July 2015 via mobile

Just a few minutes walk from Main Street and the 6th floor museum. The hotel is attached to a nightclub so the evenings can be a little bit loud in the foyer but the rooms are completely fine. Oddly our room had a balcony which we couldn't open for "safety reasons" - pretty annoying, especially given how amazing our view...

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Helpful?
Thank Lisa R
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Lisa R, Thank you for staying with us at the Crowne Plaza Dallas Dowtown and for your GREAT four star review. We are glad that you enjoyed your stay and appreciate that you chose to write about it here on tripadvisor. Thank you again for staying with us and we wish you many happy returns. Sincerely, Brian Angerer Front...

Reviewed 9 July 2015

The hotel is quite old, but all amenities are functioning fine. Balcony is a plus. Hotel is located right in a downtown, close to everything, but this location also comes with a plenty of homeless people hanging around.

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Helpful?
Thank Stanislav T
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Stanislav T, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. Though we are and older property and in an urban downtown area, we like to think we are doing a decent job of keeping the hotel clean and functional. We are sorry if you did not enjoy your experience with us....

San Diego, California
Reviewed 7 July 2015

I loved the location near everything. The hotel has a great inexpensive breakfast. The dinner was great, had best cake ever. I was hoping to go dancing in club, but its only weekends, but enjoyed having beers and talking to people there. Staff is very friendly. The room was comfortable. Only complain is why charge so much for parking, I...

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Helpful?
Thank Blanca H
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Blanca H, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your great four star review. We appreciate all of your remarks and are glad you enjoyed your stay with us. As for parking, it is generally accepted in Downtown Dallas there is a charge for parking. In fact there is not a hotel...

Ashland, Kentucky
Reviewed 5 July 2015 via mobile

Business/Pleasure trip. Staff friendly & helpful (all hours of day and night). Clean, comfortable room (could use more rooms with couch or sitting area). Good food and great breakfast buffet (complimentary with minimal additional room charge). Great location to all downtown must-do's.

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Helpful?
Thank judge_marc
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear judge_marc, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your fantastic five star review. We are glad that you enjoyed your stay, the food, and our staff. We wish you many happy returns and look forward to it. Thank you again for staying. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown

Reviewed 5 July 2015 via mobile

We booked this hotel so we could swim and watch the fireworks. Upon check in we were told the pool was rented out. We questioned it and the staff told us well you can pay $5 to swim. Irritated but thought ok fine. When going to the pool security guards were everywhere, lots of alcohol, loud music with curse words...

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4Thank audreesmommy08
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear audreesmommy08, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. We are sorry your stay was not favorable due to our pool being used for a private event. We are glad that you were able to still attend the event for a nominal $5.00 fee. As for the front desk agent or...

Evansville, Indiana
Reviewed 3 July 2015

This hotel has a great staff and is a nice walk from the 6th floor museum. Don’t want to walk? No problem, as this hotel at the time we stayed there offered a courtesy shuttle to any location in a couple mile radius (locations we used the shuttle for included the Dallas World Aquarium and Hard Rock Café). Want to...

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Helpful?
Thank Blue_Samurai8
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Blue_Samurai8, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your wonderful five star review. We are glad we were able to make your stay so wonderful and comfortable, regardless of your mode of transportation. We will make sure Keith knows how much you appreciated his help in assisting with transportation. Thank you again...

Reviewed 1 July 2015

This hotel had one of the largest rooms I've ever been in. Very clean and even though it was close to the airport very quiet. The breakfast that was served was excellent. The employees where very hospitable. I would recommend it to everyone!!!

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Thank Rhvick2014
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Rhvick2014, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your five star review. We apreciate your comments and look forward to future visits. Thank you again for staying. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 

Additional Information about Crowne Plaza Hotel Dallas Downtown

Address: 1015 Elm St, Dallas, TX 75202
Region: United States > Texas > Dallas > Downtown Dallas
Price Range: RM521 - RM922 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
Reservation Options:
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Dallas Downtown staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel Dallas Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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