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All reviewsice rinkamerican girlexecutive clubheavenly bedcorner bakerydirect accessvalet parkingwalk in showerroom was largebusiness conferencefront desk staffvery nice hotellove this hotelgreat roomsshower headcoffee makerfitness center
Very friendly staff and room was great. Even was offered an upgraded room. Would definitely return again. Close to restaurants and shopping. Booked through Hotwire and got a fabulously great rate. Can't wait to go back.
What an awesome location for a business meeting with your family/spouse. While you are in the meeting your family has easy access to the Galleria. The facility was great, the rooms are immaculate and the staff was exceptional. We used the banquet department and the...More
With an incredible selection of stores!! Ice skating on bottom level. I’m from a small town...so this mall blows me away each and every time we visit!! Today we checked out ZARA for the first time! And went to Belk. Quick trip in and out...and...More
Pro: the hotel is attached to a big mall, and there are a variety places to eat as result. The bedding is very comfortable. Con: the wall is very thin (I could hear every phone call from my neighbor and every word he said); there...More
Response from TeamMarriott, General Manager at The Westin Galleria DallasResponded 4 days ago
Thank you for staying with us and for sharing your feedback. Exceptional service for every guest is our highest priority, so we apologize that you had an unsatisfactory experience. We have shared your feedback with the team so that appropriate adjustments can be made. We...More
The Westin Galleria is a very nice hotel. Great lounges and restaurants. The rooms are expansive, clean and well appointed. Staff was friendly and attentive.
In addition it is directly connected to the Galleria Mall, which is huge and offers all levels of shopping and...More
I don't know about others and their experiences. Most people seemed like they were in groups and more worried about weddings and conferences. I just know that we were very disappointed. It was literally one thing after... More
I don't know about others and their experiences. Most people seemed like they were in groups and more worried about weddings and conferences. I just know that we were very disappointed. It was literally one thing after another. The valet almost caused us to wreck our new Lexus. The front desk acted like they couldn't care less. The AC was not on in our room (and this is Dallas so it was like walking into a sauna). There was no hot tub (we were celebrating our anniversary so this was disappointing). The escalator between the second and third floor was not working. The chairs in the room were literally like sitting on concrete. Even the toilet paper was like the cheap kind we had in the Army. I honestly have no idea how this is rated the 6th best hotel out of 205 in Dallas. It has to be due to the Galleria and not the hotel itself.