I came down for a meeting from California when I landed and got my bags I called for a shuttle when I called karen answered and said the shuttle will be 15-20 mins. Ok that was fine but then an hour later still no shuttle....More
1 - 5 of 518 reviews
Stayed 2 nights here and was pleasantly surprised by the comforts and comfort level. It's further away from the terminals than I initially realised and had to wait a little longer than usual for the hotel shuttle. Despite this, the shuttle driver was a great...More
Awesome review! Happy to hear that our Shuttle service was beneficial during your stay and getting around was accommodating to your needs. Our staff is committed to ensuring that our Rooms are properly maintained and we are glad that you had a comfortable stay with...More
We stayed the night before our departure from DFW airport, we used the shuttle to the airport. Our room was very nice. The desk clerk Rachel was very accommodating and our room was ready for an early check in! Definitely recommend this hotel!!! Breakfast was...More
Staff was pleasant and room was clean. Nancy left me a nice note in my room and this is the first time any cleaning staff ever did this to me. The restaurant has a great bacon cheese burger and the waiter Neel was friendly and...More
We are very pleased to hear that you had a comfortable stay with us and our staff made it more special for you. During our team meeting, we will share this review with Nancy and Neel and commend them for their extra effort. We appreciate...More
First and last time I will stay at this establishment! I was in town on business last Wednesday and let me express first impressions are everything to me. First I was picked up at the airport after 40 min, than the gentleman who picked me...More
Thank you for your review. It is unfortunate and totally unacceptable that you had a less than par experience at our Hotel. We take all complaints seriously and this will take top priority as this is not a norm in our procedures nor do we...More
"It is close to DFW but you never hear airplanes or traffic or other guest"
"This hotel is just south of the airport and faces north, so rooms on the back side of the hotel would likely..."
"I didn't discern any real differences in the room locations."