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Franklin Inn & Suites

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Overview
  • Excellent64%
  • Very good26%
  • Average6%
  • Poor2%
  • Terrible2%
27 Sep 2017
“Awesome stay”
2 Oct 2017
“The hotel with a smell”
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Suites
2 Star accommodation
All hotel details
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (72)
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19
5
2
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LanguageEnglish
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1 - 5 of 72 reviews
Reviewed 2 October 2017

This hotel rooms stink and there is no soap or shampoo in the room. We could not get the front desk to answer calls. The pull out had no supplies and they had no pillows for it they where out. Horrible service

Review collected in partnership with Best Western
Thank 795debraf
Response from Brittney M, Manager at Franklin Inn & SuitesResponded 4 October 2017

I am very sorry that you had a bad stay with us. the entire team would like to apologize that you room was not what you expected.

Reviewed 28 September 2017

We stayed here as part of a baseball tournament and know that it is a small town, so weren't expecting a high end experience. The staff is helpful and the housekeepers work very hard to do their jobs. The breakfast is okay, enough to choose...More

Thank sallen512
Reviewed 27 September 2017

Highly recommend this hotel for outstanding service, nice rooms and great food. Hotel is in a great location to see Hearne or other areas. People are so friendly and caring. Will definitely stay here again.

Review collected in partnership with Best Western
Thank clarkhg
Reviewed 25 September 2017 via mobile

We stayed 1 night King Suite two adults toddler and teen. Front desk girl was out by the pool when we arrived so there was a slight delay on Check In. We get in the room unpack and notice there is no bedding for the...More

Thank Diana R
Response from BestWesternHotels, Corporate at Franklin Inn & SuitesResponded 30 September 2017

We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and...More

Reviewed 8 August 2017

Breakfast is a joke. Food is not kept hot, luke warm at best. Scrambled eggs ( Hard) Bacon (greasy) Biscuts (not hot) Coffee not stocked, Cups not stocked, Ran out of waffle mix one morning and staff said manager was out of town and didnt...More

Review collected in partnership with Best Western
Thank L5952QJgaryb
Response from Brittney M, General Manager at Franklin Inn & SuitesResponded 9 August 2017

I am very sorry to hear you didn't have a great stay. We are striving to make breakfast better. This weekend was a hard weekend as we had a shortage of staff. Hopefully you will give us another chance to make you happy with your...More

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About
Amenities
Top amenities
Pool
Free Parking
Breakfast included
Free High Speed Internet (WiFi)
Restaurant
Hotel Amenities
Free Parking
Breakfast included
Wheelchair Access
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Self-Serve Laundry
Non-Smoking Hotel
Things to do
Pool
Restaurant
Details
Price range
US$148 - US$151 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Franklin
#2 Mid-range Hotel in Franklin
#1 Great View Hotel in Franklin
#2 Business Hotel in Franklin
#2 Quaint Hotel in Franklin
Room types
Non-Smoking Rooms, Suites, Kitchenette, Family Rooms
Details
Price range
US$148 - US$151 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Franklin
#2 Mid-range Hotel in Franklin
#1 Great View Hotel in Franklin
#2 Business Hotel in Franklin
#2 Quaint Hotel in Franklin
Room types
Non-Smoking Rooms, Suites, Kitchenette, Family Rooms
Questions & Answers
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Room Tips
"We faced the highway but did not hear much noise."
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"See comments above."
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"We enjoyed our first floor room--easy in and out using several exits."
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"Quality Room for a great price"
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