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Holiday Inn Express Hotel & Suites Galveston West - Seawall

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Holiday Inn Express Hotel & Suites Galveston West - Seawall
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310 Reviews from our TripAdvisor Community

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Showing 296: English reviews
Start your review of Holiday Inn Express Hotel & Suites Galveston West - Seawall
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Paisley, Scotland
Reviewed 6 days ago NEWvia mobile

So disappointed in this hotel. Had to wait 20 minutes to check in; not because it was busy, because there was no one at front desk. Room we got had a lovely view but was damp and smelly. Really badly. Room was small and dark, and everything was very dated and in need of repair. Sheets were off white, too...

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Helpful?
Thank ellkell28
Winnipeg
Reviewed 1 week ago

We had booked two nights in this hotel, but were only able to stay one night due to the terrible odour of mould throughout the hotel. We would not have stayed the first night but checked in very late and were too tired to move so tried to air out room by keeping the balcony door open. Spoke to another...

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1Thank strath23
Telluride, Colorado
Reviewed 1 week ago

The first room (409) we checked into had hair in the sheets, there was a foul odor that smelled like wet, moldy carpet and the room was not clean. The furniture and appointments, like the lamps and tv stand, were flimsy and rickety. We complained to the manager and he moved us to room 412. That room was not AS...

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1Thank Tennisguy81
Houston, Texas, United States
Reviewed 15 March 2017 via mobile

Had a reservation, check in was at 3, we got here at 4 to check in, and our room wasn't ready yet and they wanted us to wait until 5. Spoke with the manager. He was very understanding and accommodating and helped us get into another room so we could get ready and make our dinner reservation on time. When...

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Helpful?
Thank Asatkins
holidayinnexpresshot, Webmaster at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

Dear Guest, Thank you for being so understanding during this lapse in procedures that caused your room not to be ready when it should have been. I apologize for our error. You can be sure that we take serving our guests very seriously and are very pleased that we met your needs so welsl. I hope you will tell others...

Temple, TX
Reviewed 9 March 2017

Didn't get very good directions to find the hotel on the map quest. It took us to the back side of the hotel, it was an alley. We were please once we got to the place other than we had to catch the shuttle to the ship at the place next door.

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Helpful?
Thank Ruth H
HIX_Hotel_Mgr, General Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

I'm sorry about the shuttle service sadly we do not offer any longer. The property next to us is the closest location for shuttle service and car storage. We appreciate that you did business with that property and that you stayed at ours. We hope now that you found us you may come back and visit in the future. Thanks

Green Bay, Wisconsin
Reviewed 22 February 2017

Very clean new looking hotel. Upgraded to ocean front room with private balcony, great views. Super friendly helpful staff. Best continental breakfast I have ever seen, we are talking eggs,pancakes,sausage,bacon,fruit,yogurt... It is too far to walk to the large amusement park pier, will need to drive. You can walk to Jimmy's pier a block away. Amazing fresh seafood, 100 beers,...

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Helpful?
Thank Aron920
Holiday Inn E, General Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

Thank you so much for the great feedback. We appreciate it greatly and we try to keep all our guest enjoying their stay like this. We know you have many choices visiting Galveston. We hope you keep selecting us and that we will see you again soon.

A TripAdvisor Member
1 review
Reviewed 20 February 2017 via mobile

We were contacted by IHG (since we usually stay at HIE close to airports) regarding their new resort packages. We purchased the "look-see" package for Galveston. They did not house us at the resort, but a mediocre, at best, Holiday Inn express. The bath fixtures are rusty, the bath ceiling has been painted at, not even wall to wall, and...

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Thank A TripAdvisor Member
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

Dear Valued Guest, Hello from IHG! Thank you for staying at the Holiday Inn Express Galveston West-Seawall, TX. I am sorry to read that you weren't satisfied with the initial room you were assigned. It's good that you were given another room. I also appreciate you sharing your thoughts about our resort packages so that our Corporate Offices can look...

Andover MN
Reviewed 19 February 2017 via mobile

Had a meeting in Houston on Monday so left Minnesota Sunday am for a little surf fishing in Galveston. Scored a last minute ocean view suite at the HIE in Galveston. Room had a nice view of the ocean, comfortable bed, refrigerator and a balcony. Nice room. Hotel has a pool, whirlpool and a restaurant. Although time didn't allow use...

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Helpful?
Thank YamahaSeca
HIX_Hotel_Mgr, General Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

Thanks for the great review, but we do not have a restaurant on property. We do offer free breakfast in the morning but nothing as extensive as a restaurant. ... We do hope you either come back or try us out here on the west end of the island. Thanks

Mount Vernon, Ohio
Reviewed 17 February 2017

Nice, nice, nice! Very competent and friendly reception, the rooms were nice and clean. It has a great location. No complaint about the breakfast, actually pretty god. This hotel gets a thumbs up from me, great value for money. I'll most certainly use this location again.

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Helpful?
Thank Tony-deWit
Holiday Inn E, General Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

Thank you so much for this great review. We greatly appreciate it here at the Holiday Inn Express & Suites in Galveston. Our staff works tirelessly to ensure that we are offering the best service we can. Your feedback is our badge of honor. This only tells us we are doing something right. We look forward to you coming back...

Springdale, Arkansas
Reviewed 6 February 2017

We stayed one night before boarding a cruise ship. Very nice hotel with friendly front desk staff. Hotel was clean and our room had a balcony overlooking the gulf. Also had covered parking behind hotel. We will stay here again.

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Helpful?
Thank wezoom
Holiday Inn E, General Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

Thanks for your kind words, We appreciate it a lot. We are glad you enjoyed your stay and we hope you come and visit us again soon.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
Official Description (provided by the hotel)
Hear the wave s crash from your balcony at the new Holiday Inn Express & Suites Galveston Island, located on W Seawall Blvd across from the ocean. Galveston offers 32 miles of relaxing beaches, superb restaurants, marvelous downtown shopping in the Strand Historical District, historical museums with the Lone Star Flight Museum and the Texas Seaport Museum, fabulous entertainment and one of the largest and well-preserved concentrations of Victorian architecture in the country including the 1859 Moody Mansion. The new Holiday Inn Express & Suites Galveston is a great value for business and leisure travelers. The Colonel Paddlewheel Boat is within easy reach; enjoy East Beach Park, Galveston Island Ferry, Stewart Beach, Bishop Palace and Moody Gardens, and the ever-popular Schlitterbahn Waterpark a family adventure. If you are embarking from the Port of Galveston or here on business, we are conveniently located close to University of Texas Medical Branch, American National Insurance Company, Texas A&M University at Galveston, Galveston College, U.S. Army Corp of Engineers and the US Coast Guard.Galveston is a small romantic island tucked deep within the heart of south Texas possessing all the charm of a small southern town with Texas Hospitality and just 40 minutes south of Houston. We look forward to seeing you at the new Holiday Inn Express & Suites Galveston Island soon. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Galveston West - Seawall

Address: 8628 Seawall Blvd, Galveston, Galveston Island, TX 77554-9779
Region: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Price Range: RM423 - RM1,492 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Galveston West - Seawall 2.5*
Number of rooms: 81
Reservation Options:
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Holiday Inn Express Hotel And Suites Galveston West - Seawall
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Galveston West - Seawall staff and other travellers.
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Questions? Get answers from Holiday Inn Express Hotel & Suites Galveston West - Seawall staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We did not see a good room.”
Tennisguy81, 11 Apr 2017 | Read review
“We didn't have a problem what so ever”
RuthH158, 8 Mar 2017 | Read review
“upgrade to oceanfront room with private balcony. there is some road noise, but the ocean waves help cover that up.”
Aron920, 22 Feb 2017 | Read review
“Ask for front balcony room. Great view. Very quiet.”
wezoom, 6 Feb 2017 | Read review
“Ask for the forth floor and nothing close to the elevator.”
651marissaz, 1 Feb 2017 | Read review
5 of 5