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Holiday Inn Express Hotel & Suites Graham

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Traveller (17)
Room & Suite (20)
Dining (4)
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Overview
  • Excellent29%
  • Very good35%
  • Average11%
  • Poor14%
  • Terrible11%
Travellers talk about
“pancake machine”(2 reviews)
“front desk”(11 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Suites
Fitness centre
2 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (67)
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All reviewspancake machinefront deskfree breakfast isonly stayed one nightclean hotelnice staythird floorthe staff was friendly and helpfulyogurtmaintenancefuneralremodelingpillowsfurnituretx
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11 - 15 of 67 reviews
Reviewed 13 May 2017 via mobile

Staff, cleanliness, spacious!! Everything was A++! I was checked in by Kaitlin at the front desk, very welcoming and knowledgeable if area. She alone meets IHG customer service standards! The room us spacious and clean! Beds are comfortable. Everything I would expect from IHG! Thanks...More

Thank caylynn o
Management response:Responded 5 September 2017

Thank you so much for your kind review! We'll certainly pass on your compliments to Katlin! We look forward to seeing you again in the future!

Reviewed 12 May 2017 via mobile

This is a clean hotel with very kind staff. They were so accommodating about changing rooms when my tv didn't work, helping me fix a tangled necklace, and with the breakfast. They all made what could have felt like a forgettable, sterile experience feel homey...More

Thank yogimamacita
Management response:Responded 5 September 2017

Thank you so much for your review of our hotel. We are happy to hear about your good experience with our staff here and look forward to seeing you again next time you stay!

Reviewed 13 April 2017

We were double charged for our room. Check in takes forever. When we told them we had been over charged they said we would get our money back in 3 days, and it was a problem with their bank. Finally had to get my bank...More

Thank johnsp8s
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites GrahamResponded 14 May 2017

Dear johnsp8s, Thank you for choosing us for your travel needs whenever you're in the area and letting us know about your concern. I'm very sorry to learn that you weren't able to check in with ease and about the mix-up with the charges in...More

Reviewed 6 April 2017

The hotel was clean, the desk staff was courteous and the beds were very comfortable. A few minor updates/maintenance could be done (shower, fresh paint, etc). Not much to do in this area. The pool wasn't open yet (March 2017).

Thank Kelly M
Management response:Responded 5 September 2017

Thank you for your feed back from your stay! We are currently working on the hotel and the pool has since been opened. We are glad to hear you had a good stay with us and hope to see you again in the future!

Reviewed 3 April 2017

Made reservations for a Friday night and when we went to check in at 8:30 that night, the lady at the front said I am sorry we don't have a room for you!! Are you freaking kidding me! She said I am sorry we don't...More

Thank hollyleecox
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites GrahamResponded 18 April 2017

Dear hollyleecox, Thank you for taking the time to write us a review regarding your recent stay. Please accept our sincerest apology for the issues you had with your reservation and the service you received did not live up to your expectations. We have sent...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Things to do
Pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$101 - US$145 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$101 - US$145 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (17)
Room & Suite (20)
Dining (4)
Pool & Beach (3)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"the rooms are numbered oddly. star low and go down the hall and then back. room 200 and 233 are across from..."
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"Rooms on the top floor near the end of corridor are very quiet."
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"I stayed in a Suit and Regular room they both were GREAT. Suit was a little bigger with a couch. and a sink..."
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"Stay at another hotel."
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