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Hilton Garden Inn DFW North Grapevine

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Hilton Garden Inn DFW North Grapevine
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550 Reviews from our TripAdvisor Community

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Showing 543: English reviews
Palo Pinto, United States
Reviewed 6 days ago NEW

We had some issues with booking, but the desk attendant was very helpful and eventually got our reservation corrected. The room was mostly clean, however, the fold out couch sheets seemed like they hadn't been changed. There is a good sized in door pool, but it was very cold, and had numerous dirty towels surrounding it. Breakfast was good but...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank courtnier2017
Adrian P, General Manager at Hilton Garden Inn DFW North Grapevine, responded to this review

Thank you staying with us. It was a pleasure to have you as our guest and we are glad the front desk took care of the booking issue. I will speak to the housekeeping manager on the sheets in the room as every room gets cleaned with fresh sheets. Thank you again and we hope to see you again. Have...

Tucson, Arizona
HOTEL’S FAVOURITE REVIEW
Reviewed 24 November 2016

I ended up stranded at DFW after missing my connection. I was able to get a room here through the app even though the front desk said they didn't have any rooms available. The shuttle was prompt even though it was 11pm and pointed out some places I was asking about on the way to the hotel. The hotel has...

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Helpful?
Thank 78Chewey
About Hotel's Favourite Review
Adrian P, General Manager at Hilton Garden Inn DFW North Grapevine, responded to this review

Thank you for staying with us. We are glad you are looking to stay with Hilton Garden Inn for future dates and the service of the shuttle to your liking. We do have a dinning area and a bar as most Hilton Garden Inn do. Thank you again and have a great day!

Grand Prairie, United States
Reviewed 6 days ago NEW

Nice room. close to many restaurants and activities, close to airport. Shuttle available. The staff wasn't the most professional in look and service - but that can be by-passed. I loved the location, the cleanliness of the room, the size of the room.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank P4299UFsamuela
Adrian P, General Manager at Hilton Garden Inn DFW North Grapevine, responded to this review

Thank you for staying with us. It was a pleasure to have you as our guest and we are glad you enjoyed our hotel. We will look into to the matter of the staff because we do train on service with a smile as well as professional attitude. Thank you again we hope to see you soon. Have a great...

Columbia, United States
Reviewed 2 weeks ago

Small fitness room (one working treadmill), sheets like sandpaper, expensive bar and food. Staff is very friendly and clean rooms and bathrooms. Figuring out the TV is ridiculous. You're lucky if you get caffeinated coffee in your room.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank H505DHjennifert
Adrian P, General Manager at Hilton Garden Inn DFW North Grapevine, responded to this review

Sorry to hear about the trouble you had with your stay. There should of been coffee in all guest rooms as I will check with housekeeping on why you did not get it. The treadmill was broken but was fixed the very next day as it is a third party company which comes out. There is a channel listing in...

Tulsa, United States
Reviewed 2 weeks ago

The stay was excellent, the facilities excellent, and the breakfast was outstanding. I had it twice!! The meeting area was well appointed, chairs were comfortable. The staff was very helpful for suggestions of meals in the area. Check in and Check out were fast and hassle free.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Brad H
Adrian P, General Manager at Hilton Garden Inn DFW North Grapevine, responded to this review

Thank you for staying with us. It was our pleasure to have you as our guest and we are glad you enjoyed the breakfast and the meeting rooms was to your standards. We hope if you are back in the are we get to host you all again. Thank you and safe travels!

United States
Reviewed 2 weeks ago

All of the staff are amazing - Lance/BreeAnna/Sam/Neil/Norman and John at the bar. Judy and Frankie at Breakfast and Adrian who is the GM. AWESOME!! Sales - Nicole and Margarita rock!! Its close to DFW and the shuttle is on time!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank juliesP1825ZC
Adrian P, General Manager at Hilton Garden Inn DFW North Grapevine, responded to this review

Thank you for your comments. It was great to have you as our guest and we hope we get to see you next time you are in town. Thank you again and have a great day!

Emmetsburg
Reviewed 2 weeks ago via mobile

When the person who made the reservations for our family check in, they asked her if she wanted additional names on the reservation. She added my name. The next day I accidentally left the room without the key. When I asked for a key they said I couldn't get one because my name wasn't on the reservation. Also we have...

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Helpful?
Thank 530traciec
Adrian P, General Manager at Hilton Garden Inn DFW North Grapevine, responded to this review

We are very sorry for your experience at the hotel. All of our rooms do have freezers in the fridges but it was our job to follow through with your request. I have spoken with the food and beverage manager on the slow service and if there is anything we can do to make it right please let us know....

Reviewed 2 weeks ago

e have stayed at this hotel for the past nine years for a local convention. We were disappointed to find that this facility went downhill this year. This hotel must have put the fake heaters in the guest rooms for the room never warmed up unless the setting was placed at eighty two degrees. When the room warmed up it...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank mariew233
Adrian P, General Manager at Hilton Garden Inn DFW North Grapevine, responded to this review

Thank you for your comments. Unfortunately the pool heater and the control did go down. This is the easy thing to get done the problem is the unit takes four to six weeks to come in but was ordered and we are waiting. We are sorry for the problems you encountered and if there is anything we can do to...

Maumelle, Arkansas
Reviewed 4 weeks ago

While Hampton Inn is my preference I never hesitate to stay at a Hilton Garden Inn if logistics make it work better. Every brand in this hotel family I have used understands customer service. Ease of check in and check out with above average customer service.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank luvsfishee
Adrian P, General Manager at Hilton Garden Inn DFW North Grapevine, responded to this review

Thank you for staying with us. It was our pleasure having you as our guest and we are very pleased on what a great stay you had. Thank you again and have a great day!

Philadelphia, PA
Reviewed 4 weeks ago

Overall this is a nice hotel. HOWEVER, when I checked in, the front desk clerk was on a personal call and not paying attention to what he should have. I had checked in online for two separate nights. My chosen room was not ready so he checked me in to a different one. I requested it be away from the...

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Helpful?
Thank patraveller2007
Adrian P, General Manager at Hilton Garden Inn DFW North Grapevine, responded to this review

We do apologized for the lack of service our agent gave you upon check-in. I want to thank you for bring to my attention as I have spoken to the Front Office Manager as we need to ensure policy is being followed. Thank you again and have a great day!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Garden Inn DFW North Grapevine hotel in Texas is close to the dining and shopping venues of historic downtown Grapevine. Let us pamper you with home-style amenities such as a hot breakfast, comfortable bed and complimentary WiFi access. Consult with our expert planners and hold a meeting, conference or event in 2,000 sq. ft. of space. Our hotel also features a 24-hour business center. Take the complimentary 24-hour shuttle to Grapevine attractions within 2 miles, including to DFW Airport every half-hour. Guests can also call to arrange pick up from airport. After sampling wines at local vineyards, for which Grapevine is named, return to the hotel for dinner at the Garden Grille. Your room features a comfortable adjustable bed, microwave and refrigerator. Wake up the next day to a cooked-to-order breakfast. Refresh yourself in the indoor saltwater pool, or work out in the 24-hour fitness center. Whether you stay here for leisure or business, you'll find the extras you want while on the road. Enjoy the wonderful amenities, ideal location and warm hospitality of our Grapevine, Texas hotel. ... more   less 

Additional Information about Hilton Garden Inn DFW North Grapevine

Address: 205 West State Highway 114, Grapevine, TX 76051
Region: United States > Texas > Grapevine
Price Range: RM579 - RM1,136 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn DFW North Grapevine 3*
Number of rooms: 110
Reservation Options:
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Also Known As:
Hilton Garden Inn Dfw North Grapevine Hotel Grapevine
Hilton Garden Inn DFW North Grapevine Texas
Hotel Style:
#4 Family Hotel in Grapevine
#4 Romantic Hotel in Grapevine
#11 Business Hotel in Grapevine
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Questions & Answers

Questions? Get answers from Hilton Garden Inn DFW North Grapevine staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It doesn't matter what room you get, there all equally comfortable!”
 of 5 bubbles johnnieg423, 18 Jan 2017 | Read review
“No Payper view and they charge for the breakfast buffet where cheaper hotels had the same food but it was included in the room price.”
 of 5 bubbles Tymtravler, 17 Jan 2017 | Read review
“Put your "do not disturb" tag on the door; the maid service woke us up in the morning.”
 of 5 bubbles des_tx, 19 Jul 2016 | Read review
“On our Hilton Honors Profile we request a room away from elevators and ice machine and always have a quiet stay.”
 of 5 bubbles D0g0nIt, 24 Feb 2016 | Read review
“Great service, very nice rooms comfortable beds, pleasant staff”
 of 5 bubbles J6115QZkevint, 28 Dec 2015 | Read review
5 of 5