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Comfort Inn

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159 Reviews from our TripAdvisor Community

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Showing 156: English reviews
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Reviewed 2 weeks ago via mobile

It gets a 4 rating because it does not pretend to be a 3 star hotel. Classic Comfort Inn, narrow hallways and one elevator shared by guests and cleaning staff. The rooms have been updated; ours was very nice. I found the bed wonderful. Breakfast was ok and includes a Bob Evans sausage gravy machine!

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Helpful?
Thank WillySpr
Peggy C, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to give us your feedback, it is very much appreciated. I agree with you we are not trying to be something that we are not. We do not have all the bells and whistles that the full service hotels have, that is why I have two non-negotiable which are excellent customer service and clean...

Piedmont, South Carolina
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

This was a clean hotel where the staff was very kind and helpful. The hotel dryer was out of service and they let us use the housekeeping dryer for our clothes. They were honest about good places to eat with decent prices. It is within walking distances to downtown. It was quiet and breakfast was fresh every morning. THANK YOU!!!

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Helpful?
Thank texicans1
About Hotel's Favourite Review
Peggy C, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to go online and give us your feedback, it is greatly appreciated. Two non-negotiable for me are clean rooms and excellent customer service. We do not have all the bells and whistles that the full service hotels have but we do have what counts the most in my opinion which are the clean rooms...

Reviewed 9 February 2017

Excellent and helpful staff, extremely clean and quite hotel. Bed very comfortable and decent breakfast. Plenty of free parking spaces as well. Definitely worth checking out the downtown of Grapevine - very charming with lots of shops, bars and historical places.

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Helpful?
Thank Jeffrey P
Peggy C, General Manager at Comfort Inn, responded to this review

Thank you for providing us with your feedback, it give us the opportunity to serve you better. Since we do not have the bells and whistles that the full service hotels offer, two non negotiable are excellent customer service and clean rooms I am glad we were able to deliver. We hope to see you again in the near future....

Saint Charles, Illinois
Reviewed 6 February 2017

This location has one of the most co operative and helpful, sincere staffs that I have had the pleasure to meet. My wife and I had to travel to Grapevine, Tx to care for a family member at the last minute. I called on a Friday for rooms for Saturday for 7 days. This location was necessary because of the...

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Helpful?
Thank ED B
Vienna, Austria
Reviewed 28 January 2017 via mobile

Stayed at Comfort Inn for a week. I had no troubles, as often mentioned below. Speed was 200MBit/sec, as far as i can remember. Nevertheless I need to mention, access to my home server via VPN was not given. Thus I couldn't really work while I stayed. However breakfast was simple, but good and sufficient. And, referring to the Comfort...

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Helpful?
Thank kaaaaaaaaaarl89
Peggy C, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to give us your feedback, it is very important to us and will help us serve you better. We have just recently upgraded all our internet equipment and installed fiber in our hotel so I am very concerned that you had an issue with it. Our circulating pump went out however I had that...

Reviewed 22 January 2017 via mobile

If you're there on business and seriously need the so called high-speed internet stay someplace else. It doesn't work and the stories of upgrading the internet soon are fabrications. I fell for that more than once, stayed 3 times since 2010. Internet has never worked.

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Helpful?
Thank CarlaSimon1
Peggy C, General Manager at Comfort Inn, responded to this review

I apologize for any inconvenience. Over the last 30 days we have installed fiber and upgraded all of our ports and equipment and it is working better than it has ever worked. I do know that a couple of times we have had issues with our provider Time Warner but those have all been resolved. I would sure like to...

Ponchatoula
Reviewed 7 January 2017 via mobile

Upon waking up on Sunday, January 1, 2017 . . . excited about a fabulous planned day. . .there wasn't any hot water. The front desk reported they were working on it but could not advise when it would be fix. I tried to wash my hair but could not tolerate the cold water. The "8' of us checked out...

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Helpful?
Thank PonchyLady
Peggy C, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to give us your feedback. I apologize that you experienced the event that caused there to be no hot water. This did happen on New Years Day and I did have a plumber on site before 10:30 am of which in itself was a feat due to it being New Years Day. We did...

Reviewed 6 January 2017

I once stayed at this property to understand how well the property since I was having family come into town. This hotel was great when I stayed and my family loved it know. I will recommend this hotel to people that need to stay Grapevine or Southlake.

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1Thank JeffHedan
Peggy C, General Manager at Comfort Inn, responded to this review

Thank you for your feedback, we greatly appreciate it. Delighted to hear that you enjoyed your stay and that your family did as well. I am like you when you recommended a place to stay you want to insure that your guest will be well taken care of and the only way you can truly do what is to stay...

Gatesville, Texas
Reviewed 29 December 2016

The room was really clean and the bed was comfortable. The staff at the front desk was very friendly and helpful in giving us directions. It is located near the Grapevine convention center, you could walk there if you had to.

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Helpful?
Thank kajunking
Peggy C, General Manager at Comfort Inn, responded to this review

Thank you for your feedback, it is greatly appreciated! We strive to exceed your expectations. I would have to agree with you our location is great! We have 6 wonderful restaurants that are not chain restaurants directly across the street that you may walk to and we are the closest hotel to our Grapevine Historic District in fact we are...

Morrison, Oklahoma
Reviewed 20 December 2016

I stayed at this hotel over the weekend and the front desk gave my room key out to someone else. I have never had this happen before. I was changing my clothes when a stranger walked in. I talked to the front desk and the girls were rude. Still haven't gotten a solution from management. I am forwarding this to...

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Helpful?
3Thank jenandjack2
Peggy C, General Manager at Comfort Inn, responded to this review

As I stated to you when I spoke with you I apologize again for this happening. It is not something that occurs and we do everything in our power to keep our guest secure. There is no reason for anyone to be rude and I have spoken with my entire staff in regard to the issue and reiterated our customer...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Breakfast Available
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Multilingual Staff

Additional Information about Comfort Inn

Address: 301 Capitol Street, Grapevine, TX 76051 (Formerly Baymont Inn and Suites)
Region: United States > Texas > Grapevine
Price Range: RM428 - RM750 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Baymont Inn And Suites Dfw Airport/Grapevine Hotel Grapevine
Baymont Inn Grapevine
Grapevine Baymont Inn
Comfort Inn Grapevine, Texas
Hotel Style:
#13 Business Hotel in Grapevine
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn staff and other travellers.
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Questions? Get answers from Comfort Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor with no one above you is the best.”
 of 5 bubbles texicans1, 5 Mar 2017 | Read review
“Upper floors facing the back are completely silent.”
 of 5 bubbles , 8 Feb 2017 | Read review
“Ask for ground floor to avoid slow elevator”
 of 5 bubbles 428STEPHENW, 17 Nov 2016 | Read review
“Probably anywhere in this hotel is fine.”
 of 5 bubbles sandyh900, 22 Aug 2016 | Read review
“We were on the 3rd floor”
 of 5 bubbles CHW34, 18 May 2016 | Read review
5 of 5