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Crowne Plaza Suites Houston - Near Sugar Land

9090 Southwest Fwy, Houston, TX 77074-1503
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About
Location
Cleanliness
Service
Value
Certificate of Excellence
Welcome to the Crowne Plaza Houston Suites – Near Sugar Land, your best value for luxury suite accommodations. We're located within minutes of Reliant Stadium, Galleria Mall, and other attractions.
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Property amenities
Pool
Free Parking
Restaurant
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Wheelchair Access
Bar/Lounge
Shuttle Bus Service
Public Wifi
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Heated pool
Indoor pool
Breakfast Available
Pets Allowed ( Dog / Pet Friendly )
Concierge
Self-Serve Laundry
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Refrigerator in room
Family Rooms
Microwave
Good to know
HOTEL STYLE
Safe
Family
HOTEL CLASS
Hotel links
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Special Offer:Annual Sale
Hotel deals
Location
Full view
38Car recommended
Grade: 38 out of 100
47Restaurantswithin 0.5 km
1Attractionwithin 0.5 km
Reviews & more
651Reviews
534Photos
10Q+A
100Room tips
Traveller rating
  • 402
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  • 28
  • 32
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I used the hotel event/banquet services to have my birthday party and I was just blown away at the exceptional service I received. From the moment I spoke to the Meetings Director for quotes to the day of the party where the F&B Director oversaw that it all ran smoothly I can no
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Response from FrontDesk_GM, General Manager at Crowne Plaza Suites Houston - Near Sugar Land
Responded 4 weeks ago
What a wonderful review to read, thank you for sharing! We were thrilled to have the opportunity to host your 60th birthday and are delighted to hear that we were able to provide such an enjoyable experience. We're especially pleased that you received helpful and attentive service from our team throughout the planning process and during the event itself. We will make sure to share to pass on your encouraging words to the rest of our team. On behalf of us all at Crowne Plaza Suites Houston, thank you so much for taking the time to share your positive feedback, and we hope to have the opportunity to welcome you back on another occasion.
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We recently stayed for 4 nights along with our daughter and 2 grandsons. The people working there were very friendly, helpful and genuinely happy to greet us. We had breakfast buffet each morning, and had supper a couple times as well. The Food and Beverage manager was a true del
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Response from FrontDesk_GM, General Manager at Crowne Plaza Suites Houston - Near Sugar Land
Responded 31 Oct 2018
Dear Les, Thank you for taking a moment to inform us of your recent visit here to the Crowne Plaza Suites Houston-Near Sugar Land. We were thrilled to hear that you appreciated our friendly staff during your stay, and we can't wait to pass along your comments to the team. During your next trip, we look forward to hosting you and your family again for another excellent service experience, and we wish you safe and happy travels along your way.
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I have stayed at numerous hotels across the country and this hotel is outdated. The outlets are worn out. The front door you have to slam to shut. Bathroom has mold, peeling paint and bed is dips in the middle. Put pizza boxes by the trash can and they don't take it out. Don't re
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Response from FrontDesk_GM, General Manager at Crowne Plaza Suites Houston - Near Sugar Land
Responded 1 Oct 2018
Dear Jesse, The issues you raise are important to us. Please accept our apologies for any concerns about the age and appearance of our property as well as for any confusion with your reservation. Feedback like yours helps us improve and we'd appreciate the chance to offer you accommodations that are more in line with our expectations.
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The check in was very slow. The girl checking us in didn't know what she was doing at all and had to keep going and getting someone to help her. The hotel was very clean and nice. The weekend we were there was very busy and out of 4 elevators only 1 was working so we used the
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Response from FrontDesk_GM, General Manager at Crowne Plaza Suites Houston - Near Sugar Land
Responded 21 Sep 2018
Dear Phyllis, We appreciate you choosing to stay with us at the Crowne Plaza Suites Houston - Near Sugar Land! It is our goal to provide each guest with clean, comfortable accommodations, and we're happy to hear that you enjoyed the gym and pool area. We apologize for the issues you encountered with check-in and with the elevators. We understand how this can be an inconvenience, and we will use your feedback to continually improve our guest services. It would be wonderful to see you again so we can make sure you enjoy the excellent all-around visit that you deserve.
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They were doing some remodeling. Staff was great and very accommodating and friendly. Huge beautiful place with great amenities. Breakfast was nice but is a resturant so we had to wait to eat for a table to open up. And there were several groups who i can only assume had more gue
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Response from FrontDesk_GM, General Manager at Crowne Plaza Suites Houston - Near Sugar Land
Responded 24 Jul 2018
Thank you very much for choosing to stay with us here at Crowne Plaza Suites Houston - Near Sugar Land. We are happy to have been able to provide you with the full value that you were hoping for, and we appreciate your feedback. We will take your suggestions regarding our breakfast service into consideration, and we apologize if you were inconvenienced at any point. Thank you for sharing your comments, and we hope to be able to serve you again soon!
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event Rooms
Photo provided by managementCrowne Plaza Suites Houston - Near Sugar Land
Meeting room
Photo provided by managementCrowne Plaza Suites Houston - Near Sugar Land
Meeting room
Photo provided by managementCrowne Plaza Suites Houston - Near Sugar Land
Meeting room
Photo provided by managementCrowne Plaza Suites Houston - Near Sugar Land
Meeting room
Photo provided by managementCrowne Plaza Suites Houston - Near Sugar Land
Meeting room
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Can I send Amazon packages to the hotel?
Call the hotel, they will answer 24 hrs per day and let you know their policies
0 votes
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How close is this hotel to downtown area?
According to Google maps, , 23 minutes from the downtown aquarium. 15 miles. I don't like to drive in traffic, so would explore a closer option.
0 votes
are rooms non smoking , how is parking?,
Our room was nonsmoking. Parking is outside but seems secure.
2 votes
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What is the best airport to fly into if staying here?
Hobby Airport is closest Airport
0 votes
What is the best airport to fly into if staying here?
The closet airport to Crowne Plaza Suites Houston is Hobby Airport.
0 votes
Previous
12
"All rooms are good and no elevator noise from guests as the elevators are around the corner."
"We always choose upper rooms, not the ground floor"
"The rooms in the back of the building don't have the street noise, which goes on all night."
"Shower curtain is too small so I was not able to even close it while showering"
"Anything above third(3rd) floor, due to multiple loud activities on the ground floor."
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PRICE RANGE
US$84 - US$161 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza suites houston southwest hotel houstoncrowne plaza houstonhouston crowne plaza
LOCATION
United StatesTexasTexas Gulf CoastHouston
NUMBER OF ROOMS
243
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