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We travel to Houston every year and stay in this hotel. This year we wondered what happened. Disappointed ! We stayed a week with no maid service at all. We asked why no coffee pot and kitchen items were available in the completely empty kitchen.The...More
Response from Manager_11525, General Manager at Extended Stay America - Houston - Willowbrook - HWY 249Responded 24 May 2016
The staff and I read your comments about your stay with us. The issues you described are unacceptable, and I sincerely apologize for your experience. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based...More
I wanna say this hotel is mostly used for a type of family get away but a little warning. The picture is 100% accurate but what you wont see is its all worn out cabinets and desk are scratched up and dented, the plug in...More
Thank Jason V
Response from Manager_11525, General Manager at Extended Stay America - Houston - Willowbrook - HWY 249Responded 28 December 2015
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we were unable to meet your expectations. To keep this from happening again, I will make sure we are implementing preventative maintenance procedures as well...More
I checked in around 5 p.m. Was told the room would be 69$ a night which I thought was fine come to find out when they emailed me my receipt that they changed me 114$ a night. Not cool at all and theses rooms aren't...More
Thank clayton s
Response from Manager_11525, General Manager at Extended Stay America - Houston - Willowbrook - HWY 249Responded 12 June 2015
Thank you for the feedback about your stay at our hotel. I sincerely apologize that there was a confusion about the rate. I will be working with our team to ensure this does not happen in the future. Thank you very much for bringing this...More
The stairwell smells like old feet and the third floor smells like smoke everywhere. The room I stayed in has fleas. I woke up with ten bites on my legs and seen a couple fleas. Other than that its a decent place.
We stayed 6 nights and in that entire time a maid did not enter the room. Although it had a full kitchen, there was not a glass or plate in it, so I sent my husband downstairs and he came back lugging 3 huge plastic...More
Response from Manager_11525, Manager at Extended Stay America - Houston - Willowbrook - HWY 249Responded 5 December 2014
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that you had to go downstairs numerous times. To prevent this from happening again, I will work with my team to ensure that they...More
US$68 - US$83 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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