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Very nice staff especially Nikki and Sam! Very accommodating and helpful. Feels like a home away from home at a reasonable price. I felt safe with the night time security. I was going through a very difficult transition, my stay at this location made my...More
Response from Manager_11525, Manager at Extended Stay America - Houston - GreenspointResponded 24 January 2017
We appreciate you taking the time to share your experience. It is pleasing to read how well our staff accommodated you during your stay. We are so glad to hear you felt safe at our hotel. Thank you again for sharing your experience with us....More
I chose this facility due to the location. I have remained as I have found that this ESA meets or exceeds all of my requirements for an extended stay. The entire staff go out of their way to see that my stay is comfortable. Any...More
I am a traveling therapist and stayed here. I usually take 3 month assgn but took a 9 month position. I got a great rate through a book in advance promotion. I prepaid for 2 months with the intention of finding an apartment with. Short...More
Thank Latricia J
Response from Manager_11525, Manager at Extended Stay America - Houston - GreenspointResponded 9 December 2016
Thank you for taking the time to share your experience. It is great to see you were well accommodated while on assignment and that your room, with the amenities provided, were suitable for you. Thank you again for sharing your experience with us. We would...More
Terrible. Front desk lady was nice. Bed was uncomfortable. Fleas in the laundry room. Room was HOT upon arrival. I booked it on priceline because it was considered a 2.5 star hotel. Ummmm.... Nope! Free breakfast???? Coffee and prepackaged muffins and granola bars. This was...More
Thank Cheree B
Response from Manager_11525, Manager at Extended Stay America - Houston - GreenspointResponded 18 November 2016
I received a copy of your review, and wanted to take a moment to personally respond. Please accept my apologies for the condition of your stay. I'm sorry you experienced many inconveniences at our hotel, all which are preventable. Our staff have been addressed on...More
If this review was based only on customer service it would rate a 5 plus. The management, Scott at the front desk are excellent. They worked with me when I had to speak to priceline for a refund, but I'll get to that in a...More
Response from Manager_11525, Manager at Extended Stay America - Houston - GreenspointResponded 6 July 2016
The staff and I read your comments about your stay with us. The situation you described regarding the room and the carpet is truly regrettable. We are very sorry for your experience. We continually work to improve our hotel, so I really appreciate you providing...More
US$67 - US$83 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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