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Walking your room in the first time, there is a odd smell in the air. But if you stay long enough the smell seems to disappear. The room itself was pretty nice. Dated, but still quaint. Bed and sofa bed was soft. Everything was pretty...More
Thank Vincente T
Response from 00esa, Manager at Extended Stay America - Houston - Westchase - WestheimerResponded 16 March 2018
Vincente, thank you for choosing Extended Stay America for your accommodations. We are pleased that your experience was a positive one and that you felt that we were a good value. We appreciate you letting us know how we can improve as well as what...More
Stayed there for four nights. Everything looks (and is) very old. Front lobby is dark and a little depressing. Elevator and hallways have a definite smoke smell to them. The room is very basic, but everything did work. The breakfast leaves a lot to be...More
Thank Rick S
Response from 00esa, Manager at Extended Stay America - Houston - Westchase - WestheimerResponded 13 March 2018
Rick, thank you for choosing us. Please accept our sincere apologies for the problems you encountered. We have discussed your feedback with our housekeeping team to make sure we correct our drawbacks. Your comments about our grab-and-go Breakfast has been shared with our Brand Leaders...More
If you enjoy mildewed hallways, constant smell of weed everywhere, side doors propped open at night letting in strangers, partying until 4AM and no one ever at the front desk, well then this is the place for you.
I really enjoyed a location with a...More
Response from 00esa, Manager at Extended Stay America - Houston - Westchase - WestheimerResponded 3 March 2018
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed.
On behalf of my team, our sfay in the Extended stay Ameria on 2424 sam houston pkway by westheimer was indeed awesom and we will like to repeat this in any of our future visit to the state. At first we couldnt get a non...More
Response from 00esa, Manager at Extended Stay America - Houston - Westchase - WestheimerResponded 24 February 2018
Thank you for sharing your wonderful review of Extended Stay America. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. It was a pleasure serving you and your team, and we look forward to hosting you...More
I was in a non-smoking room and the whole floor smelled like smoke, and my clothing smelled like smoke when I left. The desk office attendants were almost never present. It was noisy at night, but I’ve definitely been to noisier hotels.More
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1 Thank katrose49
Response from 00esa, Manager at Extended Stay America - Houston - Westchase - WestheimerResponded 7 February 2018
Rose, thank you for reviewing us. It is nice to see you overall had a good stay. However, we're sorry for the inconvenience you experienced due to smoke odor in your room, and that our associates were not helpful to you. We have taken a...More