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Americas Best Value Inn & Suites - Houston / Brookhollow Northwest

47 reviews
#365 of 518 Hotels in Houston
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Traveller (23)
Room & Suite (10)
Pool & Beach (5)
Overview
  • Excellent23%
  • Very good30%
  • Average14%
  • Poor21%
  • Terrible12%
Travellers talk about
“place to sleep”(2 reviews)
“free wifi”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Rooms
Suites
Wheelchair Access
2.0 Star Hotel
All hotel details
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Reviews (47)Write a Review
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All reviewsplace to sleepbed was comfortablefree wifiabvidesktvfreewaypros
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1 - 5 of 45 reviews
Reviewed 14 September 2017

We have stayed at this location many times, while visiting our family in the area. The Manager knows us on sight & never fails to treat us well. The rooms are clean & comfy. The staff is friendly & helpful. We will be staying here...More

Thank RetiredTravelBuff
Response from Manager_Brookhollow, General Manager at Americas Best Value Inn & Suites - Houston / Brookhollow NorthwestResponded 15 September 2017

Thank you for your kind review about your stay at Americas Best Value Inn & Suites. We are pleased to read your satisfaction with overall staff and comfortable stay. Thanks again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely,...More

Reviewed 24 July 2017

We asked for a refund because we did not know rooms were so big and were told we could not get a refund. They also kept our deposit that we did not even know we needed! Also mold in rooms! When we also told them...More

Review collected in partnership with this hotel
Thank NonYaBus
Response from Manager_Brookhollow, General Manager at Americas Best Value Inn & Suites - Houston / Brookhollow NorthwestResponded 29 July 2017

Dear guest, Thank you for your stay with us and for sharing your experience. We were pleased to read you liked the size of the room. Sorry to hear refund was not provided since you booked two rooms from 3rd Party Website and due to...More

Reviewed 20 July 2017

Good value but only thing that made this stay below average was the construction noise, pool was out of order and the shower head was to low. Seems like they fixed the shower and placed the shower head to low and it was just above...More

Review collected in partnership with this hotel
Thank abrahamh904
Reviewed 3 July 2017

The room was dirty. The plate with the request to clean the room was ignored. For breakfast only cereals and waffles. The staff mistakenly reported the distance to the airport. On the second day after returning late at night the key to the number stopped...More

Review collected in partnership with this hotel
Thank 568iuriil
Response from Manager_Brookhollow, General Manager at Americas Best Value Inn & Suites - Houston / Brookhollow NorthwestResponded 29 July 2017

Thank you for staying with us. We truly appreciate your feedback & I am so sorry for your poor experience. Your comments have been shared with our housekeeping team in order to improve service moving forward. We strive to exceed our guests' expectations & hope...More

Reviewed 28 June 2017

We checked into our room and right off the bat, the sheets had food stains. The room also smelled highly of marijuana.wewereuogradedyoanotger room of which also wahad stains, the cleanliness of the room was not up to par.

Review collected in partnership with this hotel
Thank Aaron S
Response from Manager_Brookhollow, General Manager at Americas Best Value Inn & Suites - Houston / Brookhollow NorthwestResponded 29 July 2017

Thank you very much for your feedback. Let me first apologize for the your experienced. Please give us a call so we can make up for your poor experience. Please ask for Dave.

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Traveller (23)
Room & Suite (10)
Pool & Beach (5)
Dining (2)
Hotel & Grounds (17)
Bathroom (4)
Business Centre & Event Rooms (1)
About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Minibar
Details
Price range
US$64 - US$103 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available
Details
Price range
US$64 - US$103 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available
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