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Extended Stay America - Houston - Galleria - Westheimer

182 reviews
#239 of 517 Hotels in Houston
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Traveller (9)
Room & Suite (14)
Dining (1)
Overview
  • Excellent37%
  • Very good17%
  • Average17%
  • Poor12%
  • Terrible17%
Travellers talk about
“front desk staff”(11 reviews)
“long stay”(2 reviews)
Free Wifi
Free Parking
Non-Smoking Rooms
Kitchenette
Multilingual Staff
Pets Allowed
Wheelchair Access
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - Houston - Galleria - Westheimer
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (182)Write a Review
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Show reviews that mention
All reviewsfront desk staffthe hotel managerlong stayenjoyed my staycheck in was easycheck in was a breezerooms are cleanhome away from homespecial thanksclose proximityhouse keepingwould recommend this hotel to anyonewonderful stayconvenient locationbed was comfortablefree breakfastgalleria
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1 - 5 of 167 reviews
Reviewed 2 weeks ago

Both my Wife and I enjoyed our stay at this hotel. We always do. Every time we plan a trip to Houston, it includes a reservation at this hotel. The staff always make sure our stay is comfortable and convenient. The room is always comfortable...More

Review collected in partnership with this hotel
Thank 357jacksonb
Response from 00esa, Manager at Extended Stay America - Houston - Galleria - WestheimerResponded 2 weeks ago

Thank you for choosing Extended Stay America for your return visit and for taking time to post about your great experience. Providing friendly service and comfortable accommodations for our guests is our highest priority, so reviews like yours are an encouragement to all of us....More

Hotel's Favourite
Reviewed 6 October 2017

I have stayed in three different hotels since being flooded out by Hurricane Harvey back on August 28. My stay at this property far exceeds my stay at either Moody Manor and Quality Inn. I have reviews for those posted. My stay here started with...More

Thank Ask R
Response from 00esa, Manager at Extended Stay America - Houston - Galleria - WestheimerResponded 7 October 2017

Thank you for recognizing Denise for providing excellent service. We are very proud of him for having a passion to deliver a great experience to our guests. We will acknowledge and thank him personally for doing a great job. Thank you for your business. We look...More

Reviewed 4 weeks ago

I’ve stayed before so I returned again. Good location. Traffic by the hotel is pretty bad during certain hours. Bedding had a couple of tears in it, and a strand of long hair. I was able to get over it.More

Review collected in partnership with Extended Stay
Thank 799javiery
Response from 00esa, Manager at Extended Stay America - Houston - Galleria - WestheimerResponded 3 weeks ago

Javier, thanks for returning back to our hotel. We are delighted to know you liked our ideal location and had a great stay with us. However, we are sorry for any inconvenience caused to you. It was a pleasure having you as our guest at...More

Reviewed 4 weeks ago

Very convenient, sffordsble, safe enironment. I often recommend this place to fsmily and friends, and I'm interested in receiving hotel rewards at sometime in the future. Do you have Hotel rewards? Thank youMore

Review collected in partnership with Extended Stay
Thank C7641SZlarryf
Response from 00esa, Manager at Extended Stay America - Houston - Galleria - WestheimerResponded 4 weeks ago

Thank you for making Extended Stay America your home away from home. It's wonderful to read that we were able to provide you with an outstanding stay once again. It means a lot that you choose to stay with us over all of the other...More

Reviewed 12 January 2018

Facts not fiction. This hotel experience was the worst ever. We checked in and immediately walked into a dirty room. It was too late at night to switch so we had to stick it out for the first night. The front door was dripping ooze....More

Review collected in partnership with this hotel
Thank 238taylorh
Response from 00esa, Manager at Extended Stay America - Houston - Galleria - WestheimerResponded 13 January 2018

Thank you for your review. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues....More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Laundry Service
Self-Serve Laundry
Multilingual Staff
Room amenities
Microwave
Details
Price range
US$78 - US$120 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$78 - US$120 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (9)
Room & Suite (14)
Dining (1)
Questions & Answers
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Rengan20
1 March 2016|
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Response from Melissa S |
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Room Tips
"Don't change a thing. Excellence."
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"as far from the entrance as possible for quiet rooms"
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"This place is always booked even without a hurricane. Check by phone before booking online."
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"Choose a room that doesn't face Westheimer, it's less noisy."
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