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Courtyard Houston Westchase

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Courtyard Houston Westchase
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119 Reviews from our TripAdvisor Community

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Showing 113: English reviews
Dallas, Texas
Level Contributor
95 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 3 weeks ago via mobile

Was only here for one night but found the hotel to be extremely convenient when on business in the Westchase area of Houston. Checked in late and was greeted with bottled water and cookies, can't go wrong there. In the morning the shuttle was able to take me to my office for an early meeting. Nice alternative to the larger... More 

Helpful?
Thank HI1959
Julie A, General Manager at Courtyard Houston Westchase, responded to this review

Dear HI959 Thank you for taking the time to review your recent stay with us. I am so glad you enjoyed it and were able to take advantage of some of our amenities like the shuttle. Thank you also for being a Rewards member with Marriott, we appreciate your loyalty. We hope to see you again soon. Kind regards More 

Bossier City, Louisiana
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 September 2016

Not a great stay, but for the $$ it was OK. As a "rewards" member we ask for extra pillows, which of course we did NOT get. Room was small and nothing special. Convenience was the factor for us, and it was convenient so I'll give it that, and free parking in a secure lot.

Helpful?
1 Thank Anna B
Kyle M, General Manager at Courtyard Houston Westchase, responded to this review

Hey There Anna B, Looks like we fell short.... We are so sorry we missed some of the things most important to you. One of the things Marriott Prides itself in is the personalization of each and every stay. We missed the mark and am so so sorry we did. If there is any way we can make this up... More 

1 review
Reviewed 13 September 2016

I am big on customer service... Christian was the best he was helpful professional and offered some great options. The room was kind of small but nice and clean! The courtyard was awesome and the hot tub was nice.

Helpful?
Thank Hope G
Arlington TX
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 August 2016 via mobile

The hotel is very nice, and the staff is friendly and helpful. There is a small market store or a Kroger grocery store right next door! The bed was a little firm, bUT I still slept well. The location of the hotel in Houston is a bit far from anything fun, which is why the rates are so cheap on... More 

Helpful?
Thank Michelle L
Austin, Texas
Level Contributor
7 reviews
3 hotel reviews
Reviewed 25 July 2016

My stay was one of the best I have had in Houston. I was very impressed with the front desk staff. They gave me great ideas on where to go and eat and where to go for fun. they were great with the directions. The rooms were cool and quiet. The beds was very comfortable and after a long day... More 

Helpful?
Thank Luisgtz
norma m, General Manager at Courtyard Houston Westchase, responded to this review

Thank you for staying with us. I am glad to hear that you enjoyed your stay and enjoyed the amenities at the hotel that helped you relax. I will pass on your comments to the staff. We look forward to the opportunity to serve you again. More 

dallas
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 3 July 2016

The hotel is located off major streets and close to freeway. It is surrounded by shopping center. Rooms are nice and clean. Customer service was great. They need to keep an eye on the hallways and the elevator floor (I did see wear and tear and a piece of gum on elevator floor). Parking was average but I was able... More 

Helpful?
Thank number12
norma m, Front Office Manager at Courtyard Houston Westchase, responded to this review

Thank you for your feedback. We are currently under construction due to the flooding and we have shared your comments with the department heads to ensure that the hallways and elevator are cleaned. We hope that you enjoy your day and we look forward in serving you again soon. More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 June 2016 via mobile

My wife and I had great time in Houston during our visit. We also had a great time staying at Courtyard by Marriot Hotel. The hotel was good with a standart services of Marriot. The funny things happened when I turned on my wireless soundbar Bo** speaker at the room, then finally a few minutes later receptionist call me and... More 

Helpful?
Thank Ronald S
norma m, General Manager at Courtyard Houston Westchase, responded to this review

Thank you for staying with us. I apologize if you experienced any inconvenience during your stay. We would love to have the opportunity to have you as our guest and ensure that your stay is satisfactory. More 

Dallas, Texas
Level Contributor
49 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
Reviewed 30 May 2016

I asked for a room close to an entrance down the hallway from room 101...was given key card to room 144...which was the complete opposite side of hotel. Went back and got key card to room 119 and was told it was half-way down the hall from room 101...it is actually more 3/4 or 4/5 down the hall.

Helpful?
Thank jimtexas
norma m, General Manager at Courtyard Houston Westchase, responded to this review

My apologies for the inconvenience that you encountered during your stay with us. I understand how inconvenient it must have been for you to not have a room on the side of the hotel that was convenient for you. I have addressed the issue with the staff member and the management team. Your satisfaction is of utmost importance to us... More 

Houston, Texas
2 reviews
Reviewed 17 May 2016 via mobile

The Courtyard by Marriott on Westhiemer Has an amazing host of personnel. Everyone and I mean everyone from the district manager on down were very pleasant, welcoming and accommodating. We used their meeting room for a week and a half. The service was great from day one. Awesome staff.

Helpful?
Thank Dona M
Elk City, Oklahoma
Level Contributor
124 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 16 May 2016 via mobile

I stay at Marriott properties almost exclusively, and one of the things I like about them are the comfortable beds. Not at this hotel. Ours was hard and uncomfortable. The A/C unit is a wall type unit that is very loud and noisy and doesn't seem to regulate to the thermostat setting very well. Check in was not a good... More 

Helpful?
Thank FDMChianti
norma m, General Manager at Courtyard Houston Westchase, responded to this review

Thank you for staying with us. I am sorry that your stay was not satisfactory and we did not live up to your expectations. I have addressed all of the items mentioned in your review and have also discussed with the entire staff. We would love to have you as our guest in the near future. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Courtyard Houston Westchase

Address: 9975 Westheimer Rd, Houston, TX 77042-3802 (Formerly Courtyard by Marriott Houston Westchase)
Region: United States > Texas > Texas Gulf Coast > Houston > Westchase
Price Range: RM353 - RM1,027 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Houston Westchase 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Courtyard By Marriott Houston Westchase Hotel Houston
Houston Marriott
Houston Courtyard
Hotel Style:
#105 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Houston Westchase staff and other travellers.
2 questions
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Denton, TX
7 months ago
over a year ago

See all questions (2)

Questions? Get answers from Courtyard Houston Westchase staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick a room facing the pool. Second floor.”
 of 5 bubbles Luisgtz, 25 Jul 2016 | Read review
“Always ask for room map.”
 of 5 bubbles jimtexas, 29 May 2016 | Read review
“Third floor court yard pool view”
 of 5 bubbles 909johnniel, 24 Dec 2015 | Read review
“Don't stay here”
 of 5 bubbles 817sidneyj, 4 Oct 2015 | Read review
“All rooms are good. I ask for a room on the second floor.”
 of 5 bubbles anverq, 13 Sep 2015 | Read review
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