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Hampton Inn Houston-Brookhollow

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#125 of 499 Hotels in Houston
Certificate of Excellence
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Hampton Inn Houston-Brookhollow
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278 Reviews from our TripAdvisor Community

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There are newer reviews for Hampton Inn Houston-Brookhollow
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Showing 272: English reviews
beloit wi
Reviewed 21 October 2016

Where to begin. Cockroaches... over 3 inches in length, mold in the air, leaf blowers at 1115pm and 645 am. Repo truck and sculltles in the parking lot Just crazy. Do yourself a favor and never stay here.

Review collected in partnership with Hampton
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Helpful?
1Thank hayden2
Anas K, General Manager at Hampton Inn Houston-Brookhollow, responded to this review

Dear hayden2, Thank you for taking the time to review our hotel on Tripadvisor. We do apologize your experience was less than satisfactory. Please know these concerns were addressed and fixed. Please reach out to us directly to us for any assistance,

Reviewed 6 October 2016

Staff was wonderful and helpful, but husband and I had to check into another Hampton (despite it being after 11:00 p.m.) because the mold, mildew, and lysol (in the first room we were offered) smell was overwhelming through the hotel. I have stayed in Hampton's in five states and never had anything but a five star experience. Even while being...

Review collected in partnership with Hampton
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Helpful?
1Thank June B
Anas K, General Manager at Hampton Inn Houston-Brookhollow, responded to this review

Dear June B, Thank you for reviewing our hotel on Tripadvisor. Feedback is what make us improve ourselves to better serve our guests. I do apologize you did get to see us at our best. Please know the issues were address. We are happy to hear you found our staff to be helpful.

Woodland Park, Colorado
Reviewed 5 October 2016

EVERYONE was very kind and helpful. In particular, the woman who worked in the kitchen preparing breakfast. Her name was "Ms. D" It was obviously clear that she took great pride in providing the best possible breakfast experience. It was like going to grandma's house for a meal. Great taste, hot (for things that needed to be hot). Most of...

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Helpful?
Thank halwtom
Anas K, General Manager at Hampton Inn Houston-Brookhollow, responded to this review

Dear halwtom, Thank you for rating our hotel 5 stars on this platform. We are happy you had a chance to experience the charm of our southern hospitality.

Austin, Texas
Reviewed 1 October 2016

We were on a weekend trip and I booked that hotel because I wanted Hampton Inn standard. The TV was not working and the air conditioning was very loud. That was not what I expected. I would not stay there again

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Helpful?
Thank 19matthiast
Anas K, General Manager at Hampton Inn Houston-Brookhollow, responded to this review

Dear 19matthiast: Thank you for sharing your feedback with us about your recent stay. We are disappointed and extend our apologies about the less than satisfactory experience you had with the TV and the Air conditioning in your guest room.. We will use every resource available to us to correct these issues and prevent them from occurring again. Please contact...

Baton Rouge
Reviewed 28 September 2016

Comfortable beds, clean, good complimentary breakfast, helpful staff. What more could you want in a hotel?Staff was very warm and receptive. My room was quiet, comfortable, and spacious. Parking was secure and plentiful.

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Helpful?
Thank 482phillipd
Anas K, General Manager at Hampton Inn Houston-Brookhollow, responded to this review

Dear 482phillipd, Thank you for rating our hotel a 5 star, we couldn't happier hearing you found your room to be quite, comfortable and spacious.

Abilene, United States
Reviewed 26 September 2016

Ms. Dee was a pleasure to see every morning. The staff was always polite and tried to help with any need we had. They made copies of class papers for us, made sure we had cold water every day and fruit for our trip to class. They we all very nice.

Review collected in partnership with Hampton
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Helpful?
Thank Sharon W
Anas K, General Manager at Hampton Inn Houston-Brookhollow, responded to this review

Dear Sharon W, It is always great to hear our guests had a great stay. Ms. Dee is our pride and joy, she loves our guests and our guests love her back. We welcome you to come back for your next class.

Cincinnati, Ohio
Reviewed 12 September 2016

Staff here is very friendly and helpful. The hotel could use a little updating. Area is under massive construction making it a little difficult to get around. Good choices for restaurants in the area.

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Helpful?
Thank Pam A
Anas K, General Manager at Hampton Inn Houston-Brookhollow, responded to this review

Dear Pam A, Thank you for your time to rate your hotel experience. I do understand the city construction can be difficult to get around sometimes. There is progress, we are hoping it the city will finish their project before their schedule. I am happy you hear you found our staff to be friendly and helpful.

Reviewed 10 September 2016

Miss D is awesome! She is such a joy and knows how to treat people special. I couldn't believe she and another staff member remembered me from over a year ago. That is incredible! Ms. D takes pride in her job and makes everyone feel welcomed! The location was near the office I was going to, but there currently is...

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Helpful?
Thank joanbM1202WY
Anas K, General Manager at Hampton Inn Houston-Brookhollow, responded to this review

Dear joanbM1202WY, Thank you for your review, We are excited to see your 5 star rating, and even more excited you had a pleasant stay.

Weslaco, Texas
Reviewed 6 September 2016

Don't miss Ms. D at breakfast. She'll assure you have a great start to your day. Complimentary Breakfast is very tasty with several options, not to be missed. This is a great location. Rooms are always clean and comfortable.

Review collected in partnership with Hampton
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Helpful?
Thank Angie C
Anas K, General Manager at Hampton Inn Houston-Brookhollow, responded to this review

Dear Angie C, Thank you for reviewing our hotel five stars on Tripadvisor, Ms. D is one of the best gems we have at the hotel. We are glad you a good opportunity to see her at her best.

Reviewed 4 September 2016 via mobile

First thing I noticed when I walked in was the friendliness of the staff that's the only reason in deserve a star, other than that first thing I noticed when I walked to the room was the humidity and the smell of the carpet, I walked in and there was a small roach on the lamp that was left on...

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Helpful?
Thank Pedram K
Anas K, General Manager at Hampton Inn Houston-Brookhollow, responded to this review

Dear Pedram K, Thank you for sharing your experience with us. While it is flattering to know our staff was hospitable and friendly. It is disappointing to hear your stay was not up to par with our standards. For that I apologize for our shortcomings. We do take our guest comments seriously, and we have addressed those issues with our...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hampton Inn Houston-Brookhollow is located off Highway 290, near the Sam Houston Tollway and Highway 610 in the center of the Northwest Business District, with easy access to all major freeways. There’s plenty to do on this Houston hotel’s doorstep – we’re 15 minutes from the Galleria shopping district, George R. Brown Convention Center, Sam Houston Racepark, Memorial Park, BaseBall USA, Lakewood Church and Rice University. Come enjoy our free high-speed internet and breakfast when you stay with us. ... more   less 

Additional Information about Hampton Inn Houston-Brookhollow

Address: 12909 Northwest Fwy, Houston, TX 77040-6303
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: RM343 - RM722 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Houston-Brookhollow 2.5*
Number of rooms: 81
Reservation Options:
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Also Known As:
Hampton Inn - Brookhollow Hotel Houston
Hampton Inn Houston
Houston Hampton Inn
Hotel Style:
#62 Family Hotel in Houston
#64 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn Houston-Brookhollow staff and other travellers.
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Questions? Get answers from Hampton Inn Houston-Brookhollow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have a car you will love the first floor!”
 of 5 bubbles PJRob, 7 Feb 2017 | Read review
“The pool is on the even side room numbers, so if you're on the second floor with higher even numbered rooms, it could be loud in summer.”
 of 5 bubbles 666lisav, 14 Jul 2016 | Read review
“Book directly through the hotel and quote them your booking agent; most likely they will offer the same rate.”
 of 5 bubbles ChristineBlair503, 6 Jul 2016 | Read review
“I was on the third floor”
 of 5 bubbles robertaK9613PA, 13 May 2016 | Read review
“Check for discount prices. I paid $74 per night.”
 of 5 bubbles TFranklin601, 26 Apr 2016 | Read review
5 of 5