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Sheraton Houston West

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Sheraton Houston West
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210 Reviews from our TripAdvisor Community

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Showing 191: English reviews
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Reviewed 4 days ago NEW

Always a pleasure to check into this hotel. I've been a regular guest at this hotel for couple of months and Chawania Ross always gets my preference nailed down. Her great attitude and big smile makes staying here a positive experience.

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Helpful?
Thank Theresa T
Management response:

Dear Valued Guest, Thank you for staying with us and thank you for being a loyal guest. We appreciate your great comments and thank you for taking the time to recognize our Superstar Chawania. We look forward to your return and please contact us so we may assist with your next visit. Be Well, Jeannie Cotton

Houston, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

Bought this hotel on a website for under 60 so really didn't know what to expect. Ended up with one of the best properties i have been to in a long time. I haven't done much research but the room itself seemed to either be new or remodeled. Either way it was in perfect shape. Very clean. Free parking and...

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Helpful?
1Thank iGOandGOandGO
About Hotel's Favourite Review
Management response:

Dear Valued Guest, Thank you for your recent stay with us and taking the time out to share your experience at the Sheraton Houston West. We appreciate your great comments about our hotel and front desk agent! We look forward to your return, and please contact us if you need any assistance planning your next trip. Best Regards, Devon Lemelle

Miami, Florida
Reviewed 4 days ago NEW

Great service level from Lisa Kelly at the front desk! She is always smiling and service level is above and beyond. I travel on a weekly basis for work, and have found that this hotel is extremely accommodating.

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Helpful?
Thank mazal123
Management response:

Dear Valued Guest, Thank you for taking the time to share your review of the Sheraton Houston West. Our team values the feedback from our guests, and we are so glad to hear that you continue to have memorable experiences every time you stay with us. We also thank you for highlighting our Superstar Lisa! Your comments will be shared...

Reviewed 4 days ago NEW

We really enjoyed our stay here. Chawania at the front desk was incredibly helpful and extremely friendly and a joy to talk too. SK, the shuttle driver took us to Memorial Mall and picked us up very quickly when we called the hotel. He was very friendly and always smiling. We had great conversations with him. They made us want...

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Helpful?
1Thank Lisa P
Management response:

Dear Valued Guest, Thank you for staying with us. Thank you for the positive feedback! We greatly appreciate you taking the time to tell us about your experience at our property. I will be sure to share your comments with SK, Chawania, and our team. We hope to welcome you back to Sheraton Houston West soon. Best Wishes, Lisa Kelly

Houston, Texas
Reviewed 6 days ago NEW

Brenda on the club floor along with the rest of the staff are always very helpful, friendly and professional. Rooms are quiet and well kept. Issues, if any, are dealt with in a timely and professional manner. Always a great stay!

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Helpful?
Thank everydaze
Management response:

Dear Valued Guest, Thank you for sharing your experience at the Sheraton Houston West Hotel. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Thank you again for your time and come visit us again soon! Best...

North Shields, United Kingdom
Reviewed 1 week ago

I've used this hotel a few times for business trips to Houston, really nice staff, clean and tidy rooms. Location is pretty good, easy to get to from the airport and parking was no problem. Pool is a little small as is the gym but plenty to get by for a short stay. Food was great and the bar staff...

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Helpful?
1Thank Joe E
Management response:

Dear Valued Guest, Thank you for taking the time to share your review of the Sheraton Houston West. Our team values feedback from our guests. We are so glad to hear that you had a great time during your stay with us and that you were able to enjoy our staff and amenities. Please feel free to reach out to...

Minneapolis, Minnesota
Reviewed 2 weeks ago

From the front desk to the two shuttle rides from the hotel to the office (SK), the service was exemplary! Ashley was friendly and SK was courteous, helpful, prompt, and all with a smile and great sense of humor! It's one of my two favorite properties in the Memorial City area.

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Helpful?
1Thank schoolio
Management response:

Dear Valued Guest, Thank you so much for staying with us. We appreciate your great comments and feedback about the staff and hotel. We are glad to be in your top two choices in the Memorial City Area. We strived to exceed guest expectations and I am so excited to hear you enjoy your experience at Sheraton Houston West. We...

Houston, Texas
Reviewed 2 weeks ago

We used this place to lodge our wedding guest. The reservation process was short and simple. The rates were exceptional and came with complimentary breakfast. We nor our guest had any complains. As the wedding couple, I wish they upgraded us to a suite though but we didn't ask, so we'd never know if it would have been honored. Over...

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Helpful?
1Thank gerrybeauty
Management response:

Dear Valued Guest, Thank you for taking the time to review your stay at the Sheraton Houston West. Our team strives to create memorable and extraordinary experiences for our guests. We thank you choosing our hotel to enjoy your wedding night. We look forward to your return, and please contact us so we may assist with your next reservation. Best...

Reviewed 2 weeks ago via mobile

I spent a week at this hotel for work. Room was decent to say the least. Shower door keep coming off its track and it trapped me in the shower twice before I decided to tell them there was an issue. Maintenance man came up and fixed it. Later that evening it came off the track once again and trapped...

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Helpful?
Thank Elkinator815
Management response:

Dear Valued Guest, Thank you for taking the time to share your experience with us. Your comments are very valuable as we continuously try to improve our services and meet our guest needs. We sincerely apologize for the challenges you encountered during your stay and would like to assure you it is not the level of service we aim to...

Fort Worth, Texas
Reviewed 2 weeks ago

I spent the entire past week with a team of colleagues at the Sheraton Houston West on business. Much of the time was spent either shuttling back and forth between the hotel and a work site, or spent in a private conference room at the hotel. Over the course of the week we had multiple and frequent interactions with the...

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Helpful?
1Thank cynthiastjohn
Management response:

Hello Cynthia - Thank you very much for staying with us and for taking the time to share your valued feedback with the Trip Advisor Community. Thank you also for recognizing our associates. We are delighted to have exceeded your expectations. Our Team members pride themselves on going above and beyond for each and every one of our guests and...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located on Clay Road, just east of Sam Houston Beltway (8), and between Katy Freeway (I-10) and the Northwest Freeway (290). ... more   less 

Additional Information about Sheraton Houston West

Address: 11191 Clay Rd, Houston, TX 77041-5576
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: RM440 - RM1,554 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Houston West 3.5*
Number of rooms: 158
Reservation Options:
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Also Known As:
Sheraton Houston West Hotel Houston
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Questions & Answers

Questions? Get answers from Sheraton Houston West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We found our 3rd floor room on the South side to be very quiet.”
M889FGlisap, 19 Apr 2017 | Read review
“Club floor have complimentary beverages, breakfast, and evening snack hours”
everydaze, 17 Apr 2017 | Read review
“Go for a room on the back, less road noise.”
joe_enright1, 11 Apr 2017 | Read review
“see review”
srobertslaw, 31 Mar 2017 | Read review
“Supporting Staff and Good Location”
mpsanj2017, 16 Mar 2017 | Read review
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