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Hotel Sorella CITYCENTRE

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#4 of 499 Hotels in Houston
Certificate of Excellence
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Hotel Sorella CITYCENTRE
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929 Reviews from our TripAdvisor Community

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Showing 908: English reviews
Lake Charles, Louisiana
Reviewed 5 June 2016 via mobile

Wonderful location in City Center. Lovely hotel with exceptional customer service from Raphael in valet to Guillermo and Anina at the Monnalisa. Exceptional meal at the Radio Milano. A special thanks to John and our server Marta for making me feel so special on my birthday!

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Helpful?
Thank juliejarn
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this review

Thank you for taking time to recognize the efforts of our team members. We are all greatful you chose to stay with us and hope you can return soon. Sincerely, Ryan Gullion General Manager

new york
Reviewed 30 May 2016 via mobile

Hotel is in the ideal location, heart of the City center. It is clean, modern, staff is friendly and accommodating and I couldn't have stayed in a nicer hotel. It has an outdoor pool attached to the hotel and lounge. Highly recommend and would definitely return.

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Helpful?
Thank travelingpaddy
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this review

Thank you, please hurry back. Sincerely, Ryan Gullion General Manager

Los Angeles
Reviewed 26 May 2016

To start, this is a very nice hotel with very nice staff. Unfortunately, it also has 15 rooms with a little "feature" that isn't disclosed. I know it's 15 because the lead building engineer admitted it to me after my second complaint. My first night I was awoken to the sound of two tin cups being tapped together. The noise...

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Helpful?
4Thank mjay48
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this review

Thank you very much for staying with us and sharing your experience. I am not sure who you spoke to, but your experience is not indicative of the service we aim to provide. We do hope you afford us another chance when your travels bring you through Houston in the future. Sincerely, Ryan Gullion General Manager

League City, Texas
Reviewed 25 May 2016

This is a classy hotel with lovely rooms and attentive personnel. From the moment we walked up to the check-in desk till the next day when we departed we were treated with great customer service. We were there on a Saturday and the Monnalisa Bar and Lounge at the hotel had a great band, good drinks, a nice atmosphere and...

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Helpful?
Thank George R
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this review

Thank you for taking the time to share your experience with us. We'll stay classy. Sincerely, Ryan Gullion General Manager

Chicago, Illinois
Reviewed 23 May 2016

What a beautifully done hotel. Clean, comfortable and accessible to everything. The service is extremely high as well. Everyone was very helpful and a pleasure to be with. The rooms for extremely comfortable. Raphael was extremely helpful in the car valet!

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Helpful?
Thank Sue P
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this review

Thank you for staying with us and sharing your experience. We do hope you can return again soon. Sincerely, Ryan Gullion General Manager

Houston, Texas
Reviewed 23 May 2016

Everything about the experience was good except for the noise. Beautiful hotel, superb staff, clean rooms & comfortable beds. However there is not sufficient sound proofing/insulation. I was on the 10th floor and the noise from the music in the bar was very loud until after 1am. Also the headboards are against the wall shared with the tv of the...

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Helpful?
1Thank LSims1
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this review

Thank you so much for sharing your feedback. We are sorry you didn't get a restful night of sleep. We do hope you can return so we can locate you in a quieter part of the hotel. Sincerely, Ryan Gullion General Manager

Deerfield Beach, Florida
Reviewed 21 May 2016 via mobile

Best hotel in Town ever!!! With a beautiful view loved everything about it... The bedroom, bathroom, pool, bar and more cant complain I will def come back again that will be my spot. If you never came you gotta come and enjoy this classic cozy clean neat and pleasure hotel in town. Don't even wast your time looking for another...

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Helpful?
Thank lelaperneca
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this review

Thank you for staying with us and recognizing the efforts of our team. We hope you are able to return soon. Sincerely, Ryan Gullion General Manager

Sugar Land, Texas
Reviewed 21 May 2016

As an event producer I had to find a hotel for my artists to stay, a place where they could have some peace of mind, yet enjoyable. So I contacted the director of operations, Safet Dohara, who was an amazing person and helped us throughout the whole process. The hotel staff and the accommodations were great, the reception desk staff...

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Helpful?
Thank Priscila T
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this review

Thank you for sharing your experience. We are thrilled to know you had a great stay with us. Sincerely, Ryan Gullion General Manager

Reviewed 21 May 2016 via mobile

My opinion starts with check in. We were checked in my Daniel. He was so helpful and fun at check in. The Bellman was busy and Daniel did not hesitate to bring our bags to the room. The room was spectacular, Junior Suite. We had wine and robes waiting on us. The pool is very quaint. At checkout we got...

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Helpful?
Thank MELANIE D
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this review

Thank you for staying with us and recognizing the efforts of our front office team. We hope you are able to return soon. Sincerely, Ryan Gullion General Manager

Bloomington, IN
Reviewed 20 May 2016 via mobile

Beautiful stay at Sorella. Great hotel and more important great customer service. I had the opportunity of being served by Layla at two different times - she is truly amazing and the definition of great customer service. Overall great experience. Highly recommended:

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Helpful?
Thank leotterego
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this review

Thank you for recognizing Layla's efforts. We hope you can return soon. Sincerely, Ryan Gullion General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Located near Houston's Energy corridor and the Westchase district, in West Houston's CITYCENTRE development, Hotel Sorella CITYCENTRE is a sophisticated modern boutique hotel. Ideally located, and within steps of sophisticated retailers, dining, entertainment and nightlife and nearby outdoor adventure in the form of jogging trails, biking paths, parks and recreation. Hotel Sorella offers 266 guest-rooms, suites and Penthouse suites. Hotel Sorella offers luxury and sophistication and is the perfect choice for for a romantic getaway, a short or extended business trip, or a group or conference. ... more   less 

Additional Information about Hotel Sorella CITYCENTRE

Address: 800 Sorella Ct, North Building, Houston, TX 77024-1488
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: RM905 - RM1,711 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Sorella CITYCENTRE 4*
Number of rooms: 266
Reservation Options:
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Hotel Style:
#4 Luxury Hotel in Houston
#9 Family Hotel in Houston
#13 Romantic Hotel in Houston
#22 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Sorella CITYCENTRE staff and other travellers.
8 questions
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Baton Rouge, Louisiana
san jose, ca, usa
8 months ago
Austin, Texas
over a year ago

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Questions? Get answers from Hotel Sorella CITYCENTRE staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Just ask and they will attend to your needs”
 of 5 bubbles jack_jensen, 7 Feb 2017 | Read review
“Rooms facing East and onto the Village Green at City Center are the best.”
 of 5 bubbles brucestover, 4 Feb 2017 | Read review
“Although the doors and walls are thick, rooms by the elevator get a lot of traffic noise”
 of 5 bubbles paulas531, 1 Feb 2017 | Read review
“I would recommend rooms overlooking the Plaza”
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5 of 5