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I stood in others Candlewood Hotels before and this one was so disappointing. The hotel seems old, the overall cleanliness is not good and the room never seemed to be cleaned, just the towels were switched during the weekly housekeeping. The sheets and comforter had...More
Thank Raquel P
Management response:Responded 1 week ago
Please accept our sincere apologies for the inconvenience you may have experienced in respect to the issues you encountered during your stay.
We take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. .
As a testament to our strive...More
We stayed in a queen bed suite with kitchenette while in Houston for appointments at MD Anderson. Ask for the medical rate to receive a slightly discounted rate. Our room was clean and comfortable. Using their shuttle service to and from the medical center was...More
The room was comfortable and a good size. I stayed there two night alone and felt safe. Bed was ok but the couch and chair were very worn. Carpet was yuchy.
If you are used to nicer hotels you may not like this one. I...More
Thank Nancy F
Response from IHGService, Guest Relations Manager at Candlewood Suites Houston Medical CenterResponded 18 May 2017
Dear Nancy F,
Thank you for your recent stay with us and reviewing our property. I am very pleased to know you liked the friendliness of our staff. On the other hand, I do apologize for the experience you had with the level of cleanliness...More
This was our second visit to this hotel for a family Thanksgiving. We chose It last year (2015) because it is very convenient to our son's home in Bellaire, we returned this year (2016) because the accommodations were so satisfactory. The kitchen was very well...More
So this IHG was located close to where we needed to be. Easy to find, but very difficult to get into. You can't enter from going South on Main. From 610 service road you have to cut through Taco Bell. The hotel staff was very...More
US$82 - US$132 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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