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The Westin Houston Memorial City

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The Westin Houston Memorial City
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472 Reviews from our TripAdvisor Community

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Showing 446: English reviews
New York City, New York
Reviewed 24 October 2016

This property's location is conveniently located for my work location. While a little bit more expensive than some of the other local options, the hotel is nicer. Out of three stays this year, I was upgraded to a (very nice) suite once, a larger room once and was then put in a shabby room. The on site restaurant is okay,...

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Helpful?
Thank Panerai987s
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for taking the time to share your experience at our property. I was pleased to read that you have enjoyed your stays and establishments within walking distance. I will be sure to share your comments with our team. I look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Well, Nicholas McDermott Director...

Dallas, Texas
Reviewed 22 October 2016 via mobile

Location was great, walkable to nice restaurants. Beds were lumpy and hard, not the heavenly bed. I adjusted the thermostat to 70 then it went right back to air conditioning at 78. At midnight I was not going to wait for maintenance. Hot tub and pool area very pretty but hot tub set at 87 (should be at least 100)so...

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Helpful?
Thank Ann S
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Ann; Thank you very much for your feedback! We greatly appreciate when guests take the time to leave a review about their experience. I have shared your comments to the appropriate departments so we can ensure that the issues, that you unfortunately encountered, will be on their radar to avoid them from happening again. Thank you again for your...

New Hampshire
Reviewed 19 October 2016

Westin Houston Memorial City Hotel- has an infinity pool on the 18th floor the hot tub could use a scrubbing on the walls but the view is TEXAS SIZE! The lobby bar closes at 10pm on some weeknights. The gym is locate next to the pool on the 18th floor and it is a good size with new machines. They...

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Helpful?
Thank sherri a
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Sherri, Thank you for taking the time to share this wonderful review about our property. I was pleased to read that you enjoyed your stay and our amenities. I have shared your comments with our team. We will be sure to take another look at those walls. We look forward to welcoming you back to The Westin Houston, Memorial...

Reading, United Kingdom
Reviewed 19 October 2016 via mobile

What a great hotel! Rooms are lovely and spacious, breakfasts are fantastic, parking available and helpful staff but weekend staff did let me down on organising a taxi for me and I was nearly late for a wedding. Only issue I had. Highly recommended!

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Thank Kelly D
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Kelly, Thank you for taking the time to share this great review about our property. I was pleased to read that you enjoyed your stay. We look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Well, Kerry Ringham General Manager

Denham Springs, Louisiana
Reviewed 12 October 2016

This hotel has a great package if you would like to take your daughter to the American Girl store. Our daughters loved the special attention and the store is right across the street. Also, the infinity pool is fun!

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Thank from_Louisiana
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for the positive feedback on the American Girl package! It's one of our favorites at the Westin Memorial City. We greatly appreciate you taking the time to tell us about this unique experience at our property. I will be sure to share your kind comments with our team. We hope to welcome you back soon! Thank you...

Katy, Texas
Reviewed 11 October 2016

Superb customer service, venue space and rooms. We had a meeting there with people travelling in from Calgary with a dinner to at the end of the meeting. Everyone that worked with were very detail oriented and very friendly. We enjoyed the event and everything went off without a hitch. Clean, Stylish spaces.

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Thank Spring W
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Spring, Thank you for the positive feedback on your meeting! We greatly appreciate you taking the time to tell us about your experience at our property. I was pleased to read that you were satisfied with all that we had to offer. We hope to welcome you back to The Westin Memorial City soon! Thank you again, Kerry Ringham...

The Hague, The Netherlands
Reviewed 11 October 2016 via mobile

Enjoyed staying at the Westin for one day after arriving in Houston for a business visit. Received pleasant SPG platinum upgrade to a suite with two rooms (small desk in bedroom though rather than in sitting room). Temperature in the lobby seats cold with an icy downdraft from the ceiling. Food in the restaurant good but pricey.

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Thank Hermes_NL
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for the feedback! We greatly appreciate you taking the time to tell us about your experience during your stay. We hope to welcome you back to The Westin Memorial City soon! Thank you again, Kerry Ringham General Manager

A TripAdvisor Member
1 review
Reviewed 10 October 2016 via mobile

Awesome bartender Jose Hurtado. Very friendly and he made sure we had everything we needed. He made sure the glassware used was clean. Never complained had a smile on his face. Knows his drinks very well.

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Thank A TripAdvisor Member
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for the positive feedback! We greatly appreciate you taking the time to tell us about your experience at our property. I will be sure to share your kind comments with our team and Jose. We hope to welcome you back to The Westin Memorial City soon! Thank you again, Kerry Ringham General Manager

Kansas City, Missouri
Reviewed 9 October 2016 via mobile

I'd like to say thank you to Ali for changing my customer experience @ the Westin Memorial for the better!!! I'm a platinum SPG member. SPG is my first choice when choosing a hotel always. Having platinum status means room upgrade when available (I appreciate SPG's program for this reason). I checked in and was upgraded to their best available...

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Thank FreqBusTraveler2015
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for taking the time to share this great review about our property. I was pleased to read that you enjoy your stay with us and that Ali was able to give you terrific customer service. I have shared your comments to Ali and the team. We look forward to welcoming you back to The Westin Houston, Memorial...

Reviewed 6 October 2016 via mobile

We always like staying at the Westin Hotel in Memorial City every time We came to Houston. The services is outstanding from the moment We checked in to the minute we checked out. Ms. Ngan Nguyen and all the staffs are very friendly and very professional. We're very strongly recommended everyone to stay here when you're in town wether for...

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Helpful?
Thank Steve N
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Steve, Thank you for taking the time to share this great review about our property. I was pleased to read that you enjoy your stays with us. I will be sure to share your comments to the team. We look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Well, Kerry Ringham General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Houston Memorial City is connected via skywalk to the Memorial City Mall, adjacent to Gateway Memorial city that includes a group of chef-driven restaurants, near CityCentre, Energy Corridor District, the Westchase District and offers the ultimate in comfort and relaxation. Whether traveling for business or leisure, a soothing and refreshing sanctuary during your stay is provided. The hotel has an 18th-floor infinity-edge pool, state-of-the-art fitness workout studio, a full-service Starbucks® on the 3rd floor and 30,000+ sq ft of event space. ... more   less 

Additional Information about The Westin Houston Memorial City

Address: 945 Gessner Rd, Houston, TX 77024-2855
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: RM662 - RM1,817 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Houston Memorial City 4*
Number of rooms: 288
Reservation Options:
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Also Known As:
The Westin Houston Memorial City Hotel Houston
Hotel Style:
#16 Luxury Hotel in Houston
#49 Family Hotel in Houston
#55 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Houston Memorial City staff and other travellers.
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Questions? Get answers from The Westin Houston Memorial City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quiet halls and rooms”
 of 5 bubbles lausmith012474, 28 Jan 2017 | Read review
“avoid rooms by the elevators!”
 of 5 bubbles arsimes, 17 Jan 2017 | Read review
“If you are going during football season you might get to see the opposing team”
 of 5 bubbles LLS0921, 10 Jan 2017 | Read review
“Easy access to I10”
 of 5 bubbles BGuidry, 9 Jan 2017 | Read review
“ask for highest floor possible - away from elevators. ask for a room facing East (the mall)”
 of 5 bubbles MKPMWP, 1 Jan 2017 | Read review
5 of 5