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Extended Stay America - Houston - Willowbrook

76 reviews
#409 of 517 Hotels in Houston
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Traveller (24)
Room & Suite (17)
Dining (1)
Overview
  • Excellent18%
  • Very good10%
  • Average7%
  • Poor18%
  • Terrible47%
1 week ago
“Just shocked”
3 weeks ago
“My stay”
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - Houston - Willowbrook
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (76)Write a Review
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Reviewed 5 days ago via mobile

The rooms were clean. And the staff was very friendly and accommodating. All special request i asked were seen to. Shopping is literally right outside your door as well fine dinning. Clean grounds newly renovated.i had a great stay

Thank delcia309
A TripAdvisor Member
11
Reviewed 6 days ago via mobile

Good afternoon , I been here for about. 3 weeks now. Ms. Nikki has been such a big help. She greets with a great warm smile and shows her concerns. Upon my arrival, she picked up I was very depressed and made it her goal...More

1  Thank A TripAdvisor Member
Response from 00esa, Manager at Extended Stay America - Houston - WillowbrookResponded 5 days ago

Deon, thank you for the five-star review of Extended Stay America. Our team will be pleased to know they had a role in making your stay with us a memorable one. We will share your compliments with Nikki along with all our team members. Thanks...More

Reviewed 6 days ago

Great and awesome staff rooms are good Managers go out there way to help you out no matter how big or small. Location is great and quiet place at all times food and shopping really close located close by all major highwaysMore

Review collected in partnership with this hotel
Thank fairleyalonzol
Response from 00esa, Manager at Extended Stay America - Houston - WillowbrookResponded 6 days ago

It was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you liked our outstanding service and that our location was perfect for your needs. We will share your wonderful compliments with them. Thanks for letting us...More

Reviewed 1 week ago

Toilet seat was filthy and beat down. Makes me want to vomit. Staff was very nice, especially Nikki who was friendly and helpful. I've been here many times but it seems to get worst everyday. It's beginning to become a cheap motel, unless they start...More

Review collected in partnership with this hotel
Thank joenC1981QJ
Response from 00esa, Manager at Extended Stay America - Houston - WillowbrookResponded 1 week ago

We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We...More

Reviewed 3 weeks ago

Room not cleaned but once a week pillows not very good. Price was good so I stayed. Some secthy people walking around but nothing was stolen or had any trouble. It seem under staffed. I would stay again but with understanding about having the rooms...More

Review collected in partnership with Extended Stay
Thank jodyg946
Response from 00esa, Manager at Extended Stay America - Houston - WillowbrookResponded 3 weeks ago

Thanks for evaluating your stay. We are glad to read to you had an overall pleasant visit and liked the value we offer. Having said that, we are sorry for any inconvenience you had while here. It was a pleasure hosting you, and we look...More

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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Free Parking
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$51 - US$75 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$51 - US$75 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
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Traveller (24)
Room & Suite (17)
Dining (1)
Questions & Answers
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Room Tips
"Everything"
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"call the best western."
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"comfy room and has kitchenette!"
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"My Room was across from the office, everything worked in room"
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