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03/09/2017 04/09/2017
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    Extended Stay America - Houston - Willowbrook

    13223 Champions Centre Dr, Houston, TX 77069-2338
    Hotel website
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    Best prices for your stay
    03/09/2017 04/09/2017
    US$52
    US$52
    US$52
    Traveller (24)
    Room & Suite (14)
    Dining (1)
    Overview
    • Excellent15%
    • Very good13%
    • Average8%
    • Poor17%
    • Terrible47%
    3 weeks ago
    “Horrible Customer Service/ FRAUD”
    4 weeks ago
    “This was a awful experience at this extended stay America the room had dead roaches all over the bed and the floor”
    Free Wifi
    Free Parking
    Non-Smoking Rooms
    Suites
    Pets Allowed
    Wheelchair Access
    Self-Serve Laundry
    Breakfast included
    2.5 Star Hotel
    All hotel details
    Offers from Extended Stay America - Houston - Willowbrook
    Special Offer: Save up to 10% TODAY!
    Hotel deals
    Deals (12)
    3 Sep4 Sep
    |
    1 room, 2 adults, 0 children
    • STANDARD STUDIO 1 QUEEN BED FREE WIFI AND GRAB AND GO BKFST 32IN LCD TV KITCHEN DINING AND WORK AREA
      US$52
      View Deal
    • Studio, 1 Queen Bed, Non Smoking
      US$52
      View Deal
    • Studio, 1 Queen Bed, Non Smoking (Free breakfast, Free WiFi)
      US$52
      View Deal
    View all 12 deals from US$52
    Hilton Garden Inn Houston NW/Willowbrook
    709 reviews
    #26 of 517 hotels in Houston
     
    Homewood Suites by Hilton Houston Willowbrook Mall
    282 reviews
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    Home2 Suites by Hilton Houston Willowbrook
    89 reviews
    #37 of 517 hotels in Houston
     
    Comfort Suites Northwest Houston at Beltway 8
    55 reviews
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    Write a Review
    Reviews (58)
    Traveller rating
    Traveller type
    Time of year
    Language

    1 - 5 of 57 reviews

    Reviewed 3 weeks ago via mobile

    I have stayed probably months in extended stays over the last few years with Central Transport. So I booked a reservation and then went to cancel it before the 6pm deadline. When I called the reservation line to cancel I spent over 3 hours on...More

    Thank meghorner5715
    Response from 00esa, General Manager at Extended Stay America - Houston - WillowbrookResponded 3 weeks ago

    Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager

    Reviewed 4 weeks ago

    I will never recommend no one to stay here for anything in the world. This was the worst experience ever and the staff is always to busy to do anything to help. It's sad and very unpleasant and unprofessionalMore

    Review collected in partnership with Extended Stay
    Thank brittanyt174
    Response from 00esa, General Manager at Extended Stay America - Houston - WillowbrookResponded 4 weeks ago

    Brittany, please accept my sincere apologies for our hotel not living up to your expectations. We are disappointed to read about the service and housekeeping issues you experienced. We have shared your feedback with our housekeeping as well as our front desk team and will...More

    Reviewed 13 July 2017

    My first impression was great location and the well designed facilities. The rooms were large and clean and the staff very helpful and friendly. Staff followed with me on my second day to insure I was happy and satisfied.More

    Review collected in partnership with Extended Stay
    Thank Nabil M
    Response from 00esa, General Manager at Extended Stay America - Houston - WillowbrookResponded 2 weeks ago

    Nabil, thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America - Houston - Willowbrook. We truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable suites. We look forward to...More

    Reviewed 4 July 2017

    A deluxe suite was booked with a queen bed and pull out sofa but we were given a room with two full size beds. When trying to get the room corrected we were told that there were no more available even though we were able...More

    Review collected in partnership with Extended Stay
    Thank randrickw
    Response from 00esa, General Manager at Extended Stay America - Houston - WillowbrookResponded 5 July 2017

    Randrick, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is...More

    Reviewed 25 June 2017

    Stinky rooms the restroom did not work. Went to another hotel not part of extended stay and I received better service. With more clean room and more professional staff ectebd stay has a very bad servicesMore

    Review collected in partnership with Extended Stay
    Thank lourdesmagalyb
    Response from 00esa, General Manager at Extended Stay America - Houston - WillowbrookResponded 26 June 2017

    Thank you for your feedback. Please accept our apologies for the issues you encountered in your room and regret the inconvenience caused. I have shared your concerns with my housekeeping and maintenance team in an effort to improve our future guest experiences. We hope you...More

    Hilton Garden Inn Houston NW/Willowbrook
    709 reviews
    #26 of 517 hotels in Houston
     
    Homewood Suites by Hilton Houston Willowbrook Mall
    282 reviews
    #36 of 517 hotels in Houston
     
    Home2 Suites by Hilton Houston Willowbrook
    89 reviews
    #37 of 517 hotels in Houston
     
    Comfort Suites Northwest Houston at Beltway 8
    55 reviews
    #45 of 517 hotels in Houston
     
    About
    Amenities
    • Top amenities
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    Details
    • Price range
    • US$48 - US$71 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 138
    • Reservation Options
    • TripAdvisor is proud to partner with Priceline, Booking.com, Orbitz, Hotels.com, Expedia, Extended Stay, TripOnline SA, Cancelon, Travelocity, Cheap Tickets and Hotwire so you can book your Extended Stay America - Houston - Willowbrook reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Texas >
    • Texas Gulf Coast >
    • Houston
    • Also Known As
    • Homestead Studio Suites Houston / Willowbrook Hotel Houston ,
    • Homestead Suites Houston ,
    • Homestead Houston ,
    • Houston Homestead Suites
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    Traveller (24)
    Room & Suite (14)
    Dining (1)
    Hotel & Grounds (18)
    Bathroom (3)
    Nearby
    Hilton Garden Inn Houston NW/Willowbrook
    709 reviews
    1.15 km away
     
    Homewood Suites by Hilton Houston Willowbrook Mall
    282 reviews
    .84 km away
     
    Comfort Suites Northwest Houston at Beltway 8
    55 reviews
    4.53 km away
     
    Home2 Suites by Hilton Houston Willowbrook
    89 reviews
    1.07 km away
     
    Nearby Restaurants
    Pappadeaux Seafood Kitchen
    151 reviews
    .18 km away
    Pappasito's Cantina
    181 reviews
    .29 km away
    Kirin II Japanese Seafood Buffet
    49 reviews
    .74 km away
    Romano's Macaroni Grill
    40 reviews
    .73 km away
    Nearby Attractions
    Martini Blu
    5 reviews
    3.42 km away
    Willowbrook Mall
    45 reviews
    .51 km away
    Sam Houston Race Park
    43 reviews
    3.91 km away
    Fallen Warriors Memorial
    5 reviews
    .81 km away
    Questions & Answers
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    Room Tips
    "My Room was across from the office, everything worked in room"
    Read review
    "Go somewhere else!!!!!"
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    "Don't come here"
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    "Do not choose this hotel"
    Read review
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