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Sheraton Houston Brookhollow Hotel

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#124 of 497 Hotels in Houston
Certificate of Excellence
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Sheraton Houston Brookhollow Hotel
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469 Reviews from our TripAdvisor Community

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Showing 451: English reviews
Province of Udine, Italy
Reviewed 3 days ago NEW

I stayed at this hotel for 2 nights due to a business trip in Houston. Easy to reach from the airport and good located with reference to my meeting place. Room prices are normal for an hotel like this. At my arrival I easily checked in. Staff was very kind and after few minutes I entered in my bedroom they...

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Helpful?
Thank eleonora c
Belfort, France
Reviewed 4 weeks ago via mobile

Globally rooms are fine, clean, large enough and well equipped but they need to be refurbished. On one side of the building on the highway side, it can be noisy. Location is very good if you work on the northern part of Houston. Easy to access from the airport and there are several highways around to access the different parts...

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Helpful?
Thank Baliren80
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Thank you for being our guest at the Sheraton Brookhollow. We appreciate your comments regarding our guest room conditions and assure you that we are addressing those concerns in 2017. Our hotel's location is very conducive for travel in the northwest Houston areas as well as the Galleria. And, we do not charge for parking which is nice upgrade for...

Reviewed 27 November 2016 via mobile

This is an awesome hotel in Huston. It has all the facilities like pets friendly & shuttle service. The front desk is really really nice.anyone can book online through spg.com, really affordable price..😀😀😀

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Helpful?
Thank Rifad A
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Thank you Rifad A for your complimentary remarks. We appreciate you recognizing the front desk team for their efforts. Being a pet friendly hotel is a great opportunity for the Sheraton Brookhollow team to serve our guests. And, we want to provide you and all our guests a great experience. Providing genuine hospitality is what we do best and I...

Victoria, BC
Reviewed 21 November 2016

Stayed here 1 night before my return journey. I thought the atrium lobby was pretty cool and the service from the Front Desk was very nice. I found the rooms to be of average size and a bit dated. In addition, when I flaked out on the large seat and caught myself looking up at the ceiling, you could tell...

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Helpful?
Thank Victoria_BCTall_Guy
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Guest satisfaction is our most important job and we should have provided you a more quality guest room. Our housekeeping and maintenance team will address the ceiling issue. Reading your comment about the front desk professionalism is appreciated. Our staff strives to accommodate our guests. Renovation plans are being organized now to improve our public space and guest room conditions....

Dallas, Texas
Reviewed 15 November 2016 via mobile

I stayed at the Sheraton for several nights. The hotel is an older property, and that shows up in a few places (chips in the wooden doors, patched walls, etc.)but you can see that care is taken to maintain as well as they can. My room was clean and pleasant, though the bed was a bit too firm for me....

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Helpful?
Thank n2egypt
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Thank you for your comments and concerns regarding your recent stay at the Sheraton Brookhollow. We will address the mildew comment and have that corrected. Our hospitality team is very customer focused and we are very proud of what they do for each other and our guests. Maintaining a quality hotel is a top priority and we will continue to...

Houston
Reviewed 12 November 2016 via mobile

Ms. Baird, Thank you for you for taking my call Thursday morning around 8am and passing our sincere “THANK YOU” to the entire Team at the Sheraton Brook Hollow that assisted with our Nov. 5 event. We couldn’t have had a better Team of collaborative individuals that made the outcome a GRAND success for us!! Ms. Laura / Mr. Tom...

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Helpful?
Thank Jose S
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

We were very honored to serve you and your family for such a special event. Your compliments have already been shared with our team. Assuring our guests that their event will be a memorable one is very important to our team. We are thrilled that your friends and family experienced a wonderful time. We look forward to serving you and...

Reviewed 1 November 2016

I was booked by my company who's office is nearby. There are extensive highway rebuilding going on making the use of taxis a little more of a struggle as getting to the hotel off the re routed freeway a challenge. The staff are friendly and helpful. Check in check out very good. The rooms are getting a bit old but...

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Helpful?
Thank Vernon C
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

We continue to address solutions on how to insure guests and the public in general can arrive at our hotel. Thank you for noting our staff's friendliness and helpfulness. Our operations and ownership groups are devising plans now to renovate the hotel. Please accept my apologies for our breakfast not meeting your expectations. This is already being addressed. We look...

Washington DC, District of Columbia
Reviewed 21 October 2016

Had a very pleasant stay. Though absolutely no fault of the hotel's, you should be aware that there is a massive interstate construction project underway in this area that made getting to the hotel difficult and confusing. Our GPS had no idea how to get to the hotel and drove us all over the place (this was in July, although...

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Helpful?
Thank IndianaGoat
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

We appreciate you being our guest and taking time to comment on the Sheraton Brookhollow. Addressing GPS directions and improving how travelers can navigate around the construction is a top priority for our team. I assure you that will are working with TxDOT and the highway construction group to find solutions. Providing clean, comfortable guest rooms and public space is...

San Antonio
Reviewed 10 October 2016 via mobile

Great night sleep. Quiet. Plenty of outlets for my gadgets. Pet friendly. Parking garage plenty of spaces on a weekend. Security guard circles the area frequently. Polite staff. Easy navigation get to your room. Elevator is fast. Free WiFi. Cons I have is the housekeeper didn't clean or replenish the coffee. No microwave or fridge. Didn't leave a fresh bag...

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Helpful?
Thank Rhoyal
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

We appreciate you taking time to describe your satisfaction with our hotel's services. Please accept my apologies for not providing the housekeeping services that we both expect. The Sheraton Brookhollow offers many advantages that I was glad to see that you recognized. Free covered garage parking is a nice savings for our guests. We look forward to serving you again....

Reviewed 4 October 2016 via mobile

Stayed with Sheraton for joining ship at Houston. It is a pleasant experience. The facility and the staff are truly professional. Try out Texas food at the Restaurant. Take a dip in the swimming pool. Make use to well equipped health club.

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Helpful?
Thank jjoseph20
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Thank you for these nice comments. We appreciate your business and look forward to serving you again. We are very proud of our staff and their professionalism. Tom Harwell General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Welcome to Sheraton Houston Brookhollow Hotel.Whether your visit is for business or pleasure, feel at home at Sheraton Houston Brookhollow Hotel. Our guest rooms feature the celebrated Sheraton Sweet Sleeper bed and complimentary high-speed wireless internet access. Whatever your plans are, you'll find a feeling of welcome unlike any other at our Sheraton Hotel in Houston.Stay connected to home or the office with the Link at Sheraton, refresh in the outdoor pool, or re-energize with a workout in our fully equipped fitness center. Sheraton Houston Brookhollow Hotel has thought of everything you need for a memorable stay. All 382 Houston hotel accommodations feature the plush Sheraton Sweet Sleeper Bed, complimentary high-speed Internet, spacious work desks, ergonomic chairs, 37 inch flat screen TVs and Bliss bath amenities.Our hotel is conveniently located minutes from popular things to do in Houston such as world-class Houston museums, Houston shopping, dining and entertainment, as well as major business complexes like the George R. Brown Convention Center and Texas Medical Center. We offer free parking, free in-room Wifi, and a complimentary shuttle with scheduled runs to the world-famous Houston Galleria Shopping Center. ... more   less 

Additional Information about Sheraton Houston Brookhollow Hotel

Address: 3000 North Loop W, Houston, TX 77092-8810
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: RM451 - RM1,005 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Houston Brookhollow Hotel 3.5*
Number of rooms: 382
Reservation Options:
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Also Known As:
Sheraton Houston Brookhollow Motel
Houston Sheraton
Hotel Style:
#72 Business Hotel in Houston
#92 Family Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Houston Brookhollow Hotel staff and other travellers.
3 questions
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London
Houston, Texas
over a year ago

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Questions? Get answers from Sheraton Houston Brookhollow Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room at the rear of the hotel, otherwise too noisy”
  • tube, definitely to be renewed
  • Nice sofa area in the room
  • restoroom, a bit old fashioned
  • relaxing bed
  • relaxing bed
  • Nice sofa area in the room
  • sink and mirrors
  • Coffe maker
 of 5 bubbles 444eleonorac, 13 Jan 2017 | Read review
“1st floor great”
 of 5 bubbles RodJ649, 24 Aug 2016 | Read review
“We chose the highway side. We did not notice noise. If you prefer a calmer view, ask to face away from the highway.”
 of 5 bubbles debbietravels2016, 23 Aug 2016 | Read review
“Get a room away from the elevator and the foot traffic”
 of 5 bubbles stubbs25, 21 Jun 2016 | Read review
“I gather some rooms have been redecorated but still the same old Air Con.”
 of 5 bubbles lesb275, 19 Feb 2016 | Read review
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