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Sheraton Houston Brookhollow Hotel

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#124 of 499 Hotels in Houston
Certificate of Excellence
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Sheraton Houston Brookhollow Hotel
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474 Reviews from our TripAdvisor Community

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Showing 455: English reviews
Atlanta, GA
Reviewed 19 August 2016 via mobile

Stopped in here on a cross country trip with my cat. Customer service was outstanding. No pet fee was huge plus. Robes in closet - always a plus! Very clean. The swimming pool and and hot tub were the highlight of my stay after a day of driving. Had the little oasis to myself! Had drinks and dinner at the...

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Helpful?
Thank Jabberwockee
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

What a great comment about how well we treated you and your pet. Our team strives to insure all our guests are accommodated in a professional yet friendly manner. Please return often and allow us to serve you again. Safe travels. Tom Harwell

Frisco, Texas
Reviewed 18 August 2016

This hotel is not in the best part of town yet management denies licensed gun owners the right to bring a concealed firearm into the hotel. If I were made aware of this at the time of booking, pursuant to Texas law, I would not have stayed at the hotel. The property itself is fine relative to the price I...

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1Thank Claymac1
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Thank you for comments regarding CHL. We will insure that we have properly notified guests regarding this. Road construction can be frustrating and we will continue to work with TxDOT to guide our guests through the roadway improvements. Tom Harwell

Reviewed 17 August 2016 via mobile

I checked in this evening and was greeted with Excellent service. Once I walked into my room I was impressed with not only the comfortable bed and layout but also the 2 big chocolate chip cookies and strawberries waiting for me on the nightstand. I also had bottled waters (free) available for me if I needed. I'm definitely staying here...

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Helpful?
Thank veves17
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

We love to delight our guests. Your loyalty to the Sheraton Houston Brookhollow and the Starwood brand is appreciated. There are many hotel choices in Houston and we cannot thank you enough for choosing us. Our team makes the difference and we all look forward to serving you again. Tom Harwell

Reviewed 28 July 2016 via mobile

Good hotel to stay in... however the food and drinks were way over priced. Lots of construction going on in the area so it could be easy to miss the exit you need to get off at in order to get to the hotel.

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Helpful?
Thank jlnevels
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

We appreciate your comments regarding the road construction. This is frustrating for travelers and our guests. Please know that we are working very closely with Texas Department of Transportation to keep our guests informed. Wayfaring signage for our hotel will be installed within the next 60 days. We will review our restaurant menu pricing. Thank you for business and loyalty...

San Francisco, California
Reviewed 9 July 2016 via mobile

The outside of the hotel does not look so hot, but the lobby is very nice. The front desk gentleman was very pleasant and I was able to get a suite upgrade but only after I had to ask if thats possible. "Best available" room for Platinums is always at the discretion of the person you are dealing with and...

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Helpful?
Thank DIOGENES L
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

We appreciate your comments regarding the property's exterior appearance and curb appeal. Thank you for recognizing the front desk staff for their hospitality. Your comment about the Junior Suite is very helpful as we are considering how we can make these spaces more comfortable. Your loyalty to our hotel and Starwood is extremely important to us. Thank you for your...

Reviewed 5 July 2016 via mobile

The room was a room, but nothing special. I was disappointed with the cleaning service, as we were out of the room until late afternoon 2 days and both days they didn't get to our room to clean. We had to wait and just exchange towels. I was also not happy that they closed off the back entrance so we...

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Helpful?
Thank Greg M
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Please accept our sincerest apologies for not having your guest room cleaned. We will be contacting you to apologize and invite you again to be our guest. We do close one of our entrances at 10:00pm to insure that we provide a safe parking experience for guests and associates. I look forward to meeting you personally and allowing us to...

Miami, Florida
Reviewed 21 June 2016

This particular Sheraton is in a nice location for business travelers and is usually priced very affordably. So it's a good value hotel. However, the rooms are rather small and it feels very old on the inside. Parking is free, which is an added bonus. If you're looking a for a decent affordable room near the Galleria and you have...

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Helpful?
Thank stubbs25
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Thank you for taking time from your travels to comment on the Sheraton Brookhollow. I assure you that we will continue to renovate and update our guest rooms and public spaces. We appreciate your business and invite you to return to our hotel again. Tom Harwell

Virginia Beach, Virginia
Reviewed 15 June 2016

This is an older, worn property that has seen much better days. The rooms are in need of a major rehab, and the concierge lounge is trying VERY hard to stay with the times. The food wasnt very good and even the coffee was cold. The attendant didnt seem to understand what I was saying. The highway in front is...

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Helpful?
Thank BeachBum1964_10
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Please accept my apologies for the lack of service during your stay with us. We will follow up with our Sheraton Club team and insure they are provided the highest quality products. Additionally, we will continue to train and develop their guest relations skills. Thank you for your comments regarding location and dealing with traffic. We look forward to serving...

Chennai, Tamil Nadu, India
Reviewed 19 May 2016

The rooms are well maintained with central air conditioning system and other amenities.Starbucks coffee pot is provided in all rooms.Breakfast was really good with good varieties for international travelers. Must provide facilties for univeral adapter in electrical sockets .Hotel also provides free busfacilties to nearby shopping malls.

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Helpful?
Thank mksanthoshkumar
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Thank you for your comments regarding our guest rooms and breakfast. We will review our guest room electrical outlets and insure that they meet our guests needs. We appreciate you choosing the Sheraton Brookhollow and look forward to serving you again. Tom Harwell

Reviewed 18 May 2016 via mobile

Clean, nicely decorated, welcoming staff. Everything you need from a hotel. Choose it due to proximity to the business I was visiting. Proved to be a good location. They had a shuttle to the Galleria but now to the airport. I would stay again.

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Helpful?
Thank Japruzze
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

We thank you for noting that your guest was clean and nicely decorated. Our guest satisfaction is a top priority and our team will continue to demonstrate that focus. We realize that you have many lodging choices when traveling to Houston and appreciate your loyalty to Starwood and the Sheraton Brookhollow. Tom Harwell

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Welcome to Sheraton Houston Brookhollow Hotel.Whether your visit is for business or pleasure, feel at home at Sheraton Houston Brookhollow Hotel. Our guest rooms feature the celebrated Sheraton Sweet Sleeper bed and complimentary high-speed wireless internet access. Whatever your plans are, you'll find a feeling of welcome unlike any other at our Sheraton Hotel in Houston.Stay connected to home or the office with the Link at Sheraton, refresh in the outdoor pool, or re-energize with a workout in our fully equipped fitness center. Sheraton Houston Brookhollow Hotel has thought of everything you need for a memorable stay. All 382 Houston hotel accommodations feature the plush Sheraton Sweet Sleeper Bed, complimentary high-speed Internet, spacious work desks, ergonomic chairs, 37 inch flat screen TVs and Bliss bath amenities.Our hotel is conveniently located minutes from popular things to do in Houston such as world-class Houston museums, Houston shopping, dining and entertainment, as well as major business complexes like the George R. Brown Convention Center and Texas Medical Center. We offer free parking, free in-room Wifi, and a complimentary shuttle with scheduled runs to the world-famous Houston Galleria Shopping Center. ... more   less 

Additional Information about Sheraton Houston Brookhollow Hotel

Address: 3000 North Loop W, Houston, TX 77092-8810
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: RM446 - RM922 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Houston Brookhollow Hotel 3.5*
Number of rooms: 382
Reservation Options:
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Also Known As:
Sheraton Houston Brookhollow Motel
Houston Sheraton
Hotel Style:
#72 Business Hotel in Houston
#92 Family Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Houston Brookhollow Hotel staff and other travellers.
3 questions
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London
Houston, Texas
over a year ago

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Questions? Get answers from Sheraton Houston Brookhollow Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms on the back side of the hotel for less highway noise”
 of 5 bubbles CiciKiki, 9 Feb 2017 | Read review
“Ask for a room at the rear of the hotel, otherwise too noisy”
  • tube, definitely to be renewed
  • Nice sofa area in the room
  • restoroom, a bit old fashioned
  • relaxing bed
  • relaxing bed
  • Nice sofa area in the room
  • sink and mirrors
  • Coffe maker
 of 5 bubbles 444eleonorac, 13 Jan 2017 | Read review
“1st floor great”
 of 5 bubbles RodJ649, 24 Aug 2016 | Read review
“We chose the highway side. We did not notice noise. If you prefer a calmer view, ask to face away from the highway.”
 of 5 bubbles debbietravels2016, 23 Aug 2016 | Read review
“Get a room away from the elevator and the foot traffic”
 of 5 bubbles stubbs25, 21 Jun 2016 | Read review
5 of 5