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All reviewshouston hobby airportfront deskpre cruise stayroom was cleantexas shaped wafflesarea restaurantsan early flightthe shuttle driverwould stay here againlate at nightnext morningthe breakfast areastayed here for one nightinternet servicemorning breakfastnice stayfree breakfast
We booked one night, during our layover, checked in online and arrived around midnight to be told we don’t have a room. After already being checked in into the room online...? We were offered a room which had large industrial fan running and told we...More
2 Thank Xlodes
Response from SpringHillSuitesHOU, Operations Manager at SpringHill Suites Houston Hobby AirportResponded 13 November 2017
Dear Mr. Lodes,
We would like to discuss your most recent stay with us. Please provide us with a phone number and a convenient time to reach you if possible.
Everything went perfectly for our stay before our cruise the next day. We rented a car at the airport, so we didn't need to use the hotel shuttle to get to and from the hotel.
Check-in was extremely smooth, our room was large and clean,...More
Hotel is convenient to Houston Hobby Airport, offers free shuttle to/from the airport, as well as within a 5 mile radius.
Check-in went smoothly, room was clean and very comfortable and rate includes breakfast - waffles, cereal, pastries, eggs, sausage, juice and coffee.
When I tell you this was the worst hotel experience I have ever encountered just being a standby. This hotel never has rooms and I checked in on last friday (barely) because I came just in time before being told "i was almost walked to...More
3 Thank bestwesternplus75
Response from Ray H, General Manager at SpringHill Suites Houston Hobby AirportResponded 17 October 2017
Dear Sir or Madame,
We would like to discuss your most recent stay with us. Please provide us with a phone number and a convenient time to reach you if possible. You can also contact me directly at ray.hite@Marriott.com or dialing 713-821-7080.
I look forward...More
We stay almost exclusively at Marriott properties and at many Springhill Suites. Never been disappointed before but this one was subpar to be polite. Room smelled like mold, bad shower, air conditioner noisy all night, significant hallway noise, dirty room, front desk staff unprofessional and...More
1 Thank Libbygray
Response from Ray H, General Manager at SpringHill Suites Houston Hobby AirportResponded 23 October 2017
We would like to thank you for staying with us. The time taken along with the effort to share your feedback is genuinely appreciated.
Despite having a highly qualified team, we deeply regret not having met the quality standards you deserve. Please Feel...More