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Embassy Suites by Hilton Houston Near the Galleria

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Embassy Suites by Hilton Houston Near the Galleria
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811 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Houston Near the Galleria
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Showing 778: English reviews
Fort Worth, Texas
Reviewed 29 August 2016

Fantastic newly renovated hotel near the Galleria in Houston. The service at this property is top-notch, and the bar had a nice assortment of single malts. I have stayed at this property in the past, and the quality of the accommodations and attentiveness of the staff have improved exponentially.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Matthew G
New Orleans, Louisiana
Reviewed 24 August 2016

I had a previous stay in March 2016 and had run into a host of minor issues. These were either quickly addressed by management or at least acknowledged by management. Given the responsiveness to issues, I decided to stay again despite a few Tripadvisor reviews that were concerning. I just returned from a 2 night stay. I was initially pleased;...

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Helpful?
Thank danny504504
William V, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

Danny, I am very sorry we had A/C issues during your stay, it is something we have battled in just a couple of rooms that we thought we had fixed. We do have plans for a complete overhaul (upgrade) of our water chilling system as you can imagine in Houston all upgrades to AC are appreciated. As you mentioned our...

Tulsa, United States
Reviewed 23 August 2016

Less than half of the ice machines work. No luggage carts available for use. Strong smell of contact cement in the hallway. Non caring attitude of desk staff. The hotel used to be a great place to stay, but has fallen into disrepair.

Review collected in partnership with Embassy Suites Hotels
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Thank Kevin B
William V, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

Sir, I do apologize as I did mention in the survey you filled out. We are going away from ice machines on the floors as they tend to be disruptive to our guest in rooms close to them. Instead we will carry ice in our corner pantry for our guest. We do have luggage carts, however at times our guest...

Houston, United States
Reviewed 23 August 2016

Hotel is currently being updated/remodeled the newly remodeled room I was placed in was completed in soft colors and very relaxing. The furniture such as the new sofa was very comfortable and the bathroom was very bright and clean.

Review collected in partnership with Embassy Suites Hotels
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Thank Richard E H
Beaumont, Texas
Reviewed 22 August 2016

We came to Houston a day early to do some shopping. I was to lecture a class on Friday afternoon. Our stay at the hotel was very good. Our room was clean. We staed near the elevator, but never heard any activity beyond our room.

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Thank Jim L
McAllen, Texas
Reviewed 20 August 2016

Excellent location to visit Houston. Walking distance from Galleria and close to museum district. Staff was friendly, but rooms needed some upkeep and attention to detail. Sofa bed was very old and pull out bed was nasty.

Review collected in partnership with Embassy Suites Hotels
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Thank X3987OD
William V, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

I am very happy my staff did their best to take care of you during your most recent visit. I do apologize that the sofa bed appeared old and in poor condition. We are doing some renovations in the coming months and the sofa beds are on the list of items we are working to take care of. I do...

Vancouver
Reviewed 17 August 2016

I have never stayed in an Embassy Suite that let me down as far as the hotel itself is concerned. The location in Houston at the Galleria was top notch. The staff, specifically Ms Avery (Reception Desk) & Ms Emily (Manager) were extraordinary in how they dealt with guest. If you encounter them during your stay, you will be in...

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Thank Ulysses F
Dallas, United States
Reviewed 16 August 2016

Being a family of four, we tend to frequent the Embassy Suites so that everyone can have their space. This was by far the best Embassy Suites property we've encountered thus far. The entire hotel staff was warm and friendly, not just the folks that are supposed to be, and they took a genuine interest in us as well as...

Review collected in partnership with Embassy Suites Hotels
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Thank John P
Reviewed 16 August 2016 via mobile

Had the pleasure of staying at this hotel for a business trip and was very pleased. It is clean and very nice. We had a king bed suite. I especially enjoyed seeing the live Swan swimming in the indoor "swan tank". Good happy hour and awesome fresh made to order omelet for breakfast at no extra charge!!

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Thank Brenda J
Slidell,LA
Reviewed 16 August 2016 via mobile

I don't know where to start. This was absolutely the worst Embassy Suites hotel that I have ever visited! Our first room had three minor/moderate issues and one major issue. The A/C in our room blew slightly cool air only. The refrigerator leaked water onto the carpet. Also, the lock on the bathroom door was broken. But, that doesn't come...

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Helpful?
Thank MardiGrasFun
William V, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

Sir, I want to first apologize you had such a poor experience at our property. I will try to address your concerns but it does sound like my front desk staff did try to make it right by giving you a complimentary night stay already. We take our guest concerns very seriously and we have had outside professionals check our...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Houston - Near the Galleria is just 45 steps from Houston's destination shopping at the Galleria. We offer shopping packages and other deals to give you the best rate possible at our all-suite hotel. Plus, enjoy complimentary cooked-to-order breakfast and nightly cocktails at our evening reception. We're only 15 minutes from events at Minute Maid Park, the Houston Zoo and Downtown Houston Aquarium, as well as Rice University and the University of Houston. ... more   less 

Additional Information about Embassy Suites by Hilton Houston Near the Galleria

Address: 2911 Sage Rd, Houston, TX 77056-6000
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: RM531 - RM1,318 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Houston Near the Galleria 3.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Embassy Suites Houston
Houston Embassy Suites
Hotel Style:
#35 Romantic Hotel in Houston
#119 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Houston Near the Galleria staff and other travellers.
9 questions
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United States
3 months ago
Houston, Texas
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Questions? Get answers from Embassy Suites by Hilton Houston Near the Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't take a room near elevators, it's noisier than elsewhere.”
BHEBfoodie, 7 Apr 2017 | Read review
“Ask for the premium floor or upgrade, it's worth it.”
fawziam2014, 31 Mar 2017 | Read review
“6th floor. Register for Hiltonhonors for perks.”
theexpert, 1 Mar 2017 | Read review
“I like to get a room on the higher floors (5th or 6th) so I can easily see my vehicle from the window.”
markeP8666UJ, 30 Dec 2016 | Read review
“The suites on the 6th floor had a microwave, fridge and Keurig, a living room and a bedroom (living room couch is a sofa bed) and two TV's.”
brandimoriah99, 13 Nov 2016 | Read review
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