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Extended Stay America - Houston - Westchase - Richmond

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Traveller (1)
Room & Suite (7)
Dining (1)
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Overview
  • Excellent53%
  • Very good11%
  • Average3%
  • Poor7%
  • Terrible26%
Travellers talk about
“granola bars”(2 reviews)
“place to stay”(2 reviews)
“great hotel”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Kitchenette
Multilingual Staff
Pets Allowed
2 Star Hotel
All hotel details
Additional information
Offers from Extended Stay America - Houston - Westchase - Richmond
Special Offer: Save up to 10% TODAY!
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Offers from Extended Stay America - Houston - Westchase - Richmond
Special Offer: Save up to 10% TODAY!
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (26)
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Traveller rating
13
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7
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LanguageEnglish
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7
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1 - 5 of 26 reviews
Reviewed 1 week ago via mobile

I have stayed here 10-11 times in the last 8 months. When I first started staying here it was horrible. No ice, no breakfast even they advertise they have it, vending machines work sporadically etc. Over time though things have improved some. Vending machines now...More

Thank kcajholmes
Response from 00esa, Manager at Extended Stay America - Houston - Westchase - RichmondResponded 1 week ago

Thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry our complimentary grab-and-go breakfast offerings were not to your liking. We have made a note of your feedback as we plan any changes...More

Hotel's Favourite
Reviewed 25 July 2017

The location was great vary quite. The room smelled great vary clean as well. Eboni at the front was great Awesome customer service skills. Coffee can be better. Overall this location is a great pick.More

Review collected in partnership with Extended Stay
Thank Debra W
Response from 00esa, General Manager at Extended Stay America - Houston - Westchase - RichmondResponded 25 July 2017

Debra, thank you for sharing your positive feedback about Extended Stay America - Houston - Westchase - Richmond. We are glad to know our convenient location and the exceptional service provided by Eboni left you with a great impression of our hotel. I will be...More

Reviewed 1 April 2018 via mobile

The receptionist Rachel was such a delight ! She was more than welcoming , and had very insightful . Rachel was very helpful with information on where i should park too the traffic for the next day . I booked another night because she made...More

Thank monicanewkey
Response from 00esa, Manager at Extended Stay America - Houston - Westchase - RichmondResponded 2 April 2018

Monica, thank you for sharing your amazing experience at Extended Stay America. We are thrilled to read you loved the service provided by Rachel and were impressed with all the aspects of your stay. Your kind compliments will be shared with her. We hope to...More

Reviewed 24 February 2018

Hotel is nice and close to everything you need, restaurants, gas stations, grocery stores. The Extended Stay staff is friendly, rooms aren't fancy of course, but they are nice for what you pay. My first day didn't go as planned with room arrangements, but the...More

Review collected in partnership with Extended Stay
Thank P2845MYdavidy
Response from 00esa, Manager at Extended Stay America - Houston - Westchase - RichmondResponded 26 February 2018

Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We will share your praise with my entire team especially...More

Reviewed 1 February 2018

When I booked through Priceline.com.I used my nick name Patricia Van Instead Phuangpet VanI tried to showed her my confirmation through email from my cell phone.I showed her my credit card with last name Van.My ID with Van .She won't except all of those.When I...More

Review collected in partnership with Extended Stay
Thank phuangpetv
Response from 00esa, Manager at Extended Stay America - Houston - Westchase - RichmondResponded 2 February 2018

We are sorry for the difficulties experienced at our front desk and for the behavior of our employee. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We assure you that the scenario you described...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Laundry Service
Self-Serve Laundry
Multilingual Staff
Room amenities
Microwave
Details
Price range
US$68 - US$81 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$68 - US$81 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (1)
Room & Suite (7)
Dining (1)
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Room Tips
"Try to get away from the toll road."
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"Away from highway"
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"I've only had a room in the front and there is no view. The back has a creek and maybe nicer to look at."
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"Quiet rooms, close to many restaurants and places to shop. Close to Galeria."
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