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Hampton Inn Houston - Willowbrook Mall

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#102 of 501 Hotels in Houston
Certificate of Excellence
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Hampton Inn Houston - Willowbrook Mall
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216 Reviews from our TripAdvisor Community

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Forney, Texas
Reviewed yesterday NEW

Only complaint I had was the bed was like sleeping on a rock. Otherwise great hotel, great staff and clean hotel. The pool area was great for the kids. The hotel was very accommodating. Prices were very reasonable.

Review collected in partnership with Hampton
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Helpful?
Thank 801crystalk
Hormigueros, Puerto Rico
HOTEL’S FAVOURITE REVIEW
Reviewed 5 January 2017 via mobile

Excellent service. The breakfast (eggs, bagel, oatmeal, coffee , bread, tea)is included and the staff was very attentive all the time. Gym has all mecessary equipment to work out. Room service is nice, pillows and bedding is very very nice

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Helpful?
Thank Richard G
About Hotel's Favourite Review
TMIHospitality1, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Richard G., Thank you for taking the time to provide us with your feedback. I'm glad to hear that you enjoyed our spa during this Houston cold front, the amenities in your room and that you were pleased with your hot breakfast. We are also happy to hear you found the room service to your liking, as well as...

Willis, Texas
Reviewed 2 days ago NEW

The hotel was clean, carpet nice, fresh and soft. Our stay wasn't planned, but for what we needed, good. Breakfast ok, nice location to mall, shopping, restaurants. Indoor pool small, but nice to have when cool or stormy and kids are restless.

Review collected in partnership with Hampton
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Thank cinman2016
Union City, United States
Reviewed 5 days ago NEW

Very close to the airport, you could almost walk. Hotel is within walking distance of food and drink as well. Staff was very friendly and helpful. Getting coffee in the morning I ended up with the last cup from the pot. Before I could put it down a staff member asked me if it was hot enough and that he'd...

Review collected in partnership with Hampton
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Thank Michael W
Atlanta, Georgia
Reviewed 15 February 2017

Great hotel, great price, convenient in great location and close to shopping!! I brought my mom and daughter here for the Super Bowl. We had an awesome time in the city and the hotel staff was very helpful in helping us maneuver around the city using the rail system, even though we rented a car

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Thank CadillacQueenB
East Lyme, CT, United States
Reviewed 14 February 2017

Great location, friendly staff, easy access to the Galleria and the Stadium...I will stay here again on my next business trip. The rooms were clean, beds very comfortable and the staff didnt bang on your door at 7am to clean the room...

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Thank E7684UBfrankw
Guadalajara, Mexico
Reviewed 11 January 2017

The Hotel is in a great location for shopping just 1 block from WILLWBROOK Mall and Hewlett Packard Enterprise Facility Is an old building but with good maintenance, clear rooms and good breakfast. Price is afordable

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Helpful?
Thank Hugo C
TMIHospitality1, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Hugo C, Thank you for taking the time to comment on your recent stay. I'm glad to hear you enjoyed our clean rooms, complimentary breakfast, price and convenient location. We hope that the next time you are in the area, we will have another chance to host you. Sincerely, Dinora C. General Manager

Tucson, Arizona
Reviewed 10 January 2017

Terrible customer service! Room given to us for our week long stay was smoked in and musty. After reporting issue to assistant GM, he was accusatory and unhelpful. Asked why we didn't report the issue earlier than the following morning. Did not move us. Had to request from another employee. Hotel cleaned carpets during our stay and moved our belongings...

Review collected in partnership with Hampton
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Helpful?
Thank azwildcat88
TMIHospitality1, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Azwildcat88, Thank you for taking the time to review the Hampton Inn Houston Willowbrook Mall. I'm sorry that the carpet cleaning came as a surprise to you. We did take steps to inform our guests of it by verbally notifying them at check in, placing letters in their rooms and having signs in our breakfast area. I'm also sorry...

Houston, Texas
Reviewed 7 December 2016

This hotel is awesome. I first went here to celebrate me(birthday) and tge staff was so friendly and polite. My room was so nice,warm and intimate just for me. I said I was coming back and this year I did. Everyone is still super friendly and warm. Thank you fir having a great staff Hampton Inn

Review collected in partnership with Hampton
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Thank 281genevan
TMIHospitality1, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear 281genevan, Thank you for your nice comments about your recent stay at the Hampton Inn Houston Willowbrook Mall. I'm glad to hear that you once again enjoyed our hotel and services. We love having you here and we look forward to your next visit. Kind regards, Dinora Chacon General Manager

Dallas, United States
Reviewed 22 November 2016

Conveniently located right off the highway by the mall. There are lots of restaurant options right there in the area. The hotel has recently been renovated and looks great! The staff was very friendly. Love the indoor pool and hot tub option.

Review collected in partnership with Hampton
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Helpful?
Thank Debby O
TMIHospitality1, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Debby O, Thank you for being a loyal guest of ours, we truly appreciate you taking the time to provide us with a review of your stay. Your feedback is truly appreciated as it is one of the most important tools that allows us to improve the quality of our brand and services. We hope the next time you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The Hampton Inn hotel in Houston-Willowbrook Mall is perfect for weddings, business meetings, social events and other group functions. Just minutes from I-45, 290, and Beltway 8 this comfortable hotel in northwest Houston offers shopping and major attractions in abundance.Checking in for business, or stepping out on vacation? Either way, you'll be sure to enjoy your stay at the Hampton Inn Houston-Willowbrook Mall hotel. Relax in spacious rooms offering king or queen-size beds and enjoy free high speed internet access. Start your day right with Hampton’s free hot breakfast. Even if you're in a rush, don't miss the most important meal of the day. On your way out, simply grab one of our free Hampton On the Run® Breakfast Bags, available Monday to Friday, for a quick, healthy meal to go. ... more   less 

Additional Information about Hampton Inn Houston - Willowbrook Mall

Address: 7645 West FM 1960, Houston, TX 77070
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: RM406 - RM737 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Houston - Willowbrook Mall 2.5*
Number of rooms: 75
Reservation Options:
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Also Known As:
Hampton Inn Houston - Willowbrook Mall Hotel Houston
Houston Hampton Inn
Hotel Style:
#35 Family Hotel in Houston
#39 Business Hotel in Houston
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Questions & Answers

Questions? Get answers from Hampton Inn Houston - Willowbrook Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3rd Floor is the Best”
 of 5 bubbles J2362SKhugoc, 10 Jan 2017 | Read review
“Ask fthe r a 3rd floor room away from the elevator.”
 of 5 bubbles EKRez1, 11 Aug 2016 | Read review
“We always ask for a room on the top floor to avoid noise in the room above us.”
 of 5 bubbles tlahuele, 13 Apr 2016 | Read review
“Rooms on back side of hotel are quieter, north side are closer to side exit”
 of 5 bubbles 142keithd, 22 Jul 2015 | Read review
“Get a corner room. If you want quiet, make sure to instruct front desk to put you away from any large groups and on the back side of the hotel.”
  • A Post-it on the headboard?
  • Actual message....
 of 5 bubbles KAHegg, 3 May 2015 | Read review
5 of 5