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Hampton Inn Houston - Willowbrook Mall

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#95 of 500 Hotels in Houston
Certificate of Excellence
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Hampton Inn Houston - Willowbrook Mall
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207 Reviews from our TripAdvisor Community

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Showing 193: English reviews
Houston, Texas
Reviewed 3 days ago NEW

This hotel is awesome. I first went here to celebrate me(birthday) and tge staff was so friendly and polite. My room was so nice,warm and intimate just for me. I said I was coming back and this year I did. Everyone is still super friendly and warm. Thank you fir having a great staff Hampton Inn

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Helpful?
Thank 281genevan
Dallas, United States
Reviewed 2 weeks ago

Conveniently located right off the highway by the mall. There are lots of restaurant options right there in the area. The hotel has recently been renovated and looks great! The staff was very friendly. Love the indoor pool and hot tub option.

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Helpful?
Thank Debby O
TMIHospitality1, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Debby O, Thank you for being a loyal guest of ours, we truly appreciate you taking the time to provide us with a review of your stay. Your feedback is truly appreciated as it is one of the most important tools that allows us to improve the quality of our brand and services. We hope the next time you...

lufkin
Reviewed 12 October 2016

This is not what what you would expect from a Hilton property. While the staff were nice, and helpful, the room was small, the key had to be recoded 5 times in one day. For the money, I'd rather stay in a la Quinta.

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Helpful?
Thank cbrrider2016
TMIHospitality1, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Cbrrider2016, Thank you for taking the time to review the Hampton Inn Houston Willowbrook Mall. I'm pleased to hear you found our staff to be nice and helpful. However, I apologize that you didn't fully enjoy your stay. We appreciate your feedback so that we can improve our services. I hope that you will allow us another chance to...

Shreveport, Louisiana
Reviewed 28 September 2016

Staff was great service great love the location close to the Mall walking distance great high end stores just a very beautiful area. My Lady Friend recommend try to find a Hampton Inn Houston that's close to everything on that side of the city.

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1Thank emitd2016
TMIHospitality1, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Emitd2016, Your feedback is truly appreciated, we are glad that you enjoyed all the shopping areas around the hotel and that everything was within walking distance for your convenience. We thank you for choosing us for your accommodation. We look forward to your next visit. Kind regards, Dinora Chacon General Manager

Hallsville, Texas
Reviewed 6 September 2016

Absolutely loved it. Very clean and friendly.! Staff was very helpful and friendly. Next time we come to Houston we will pick this place again. Will tell everyon abou this place so that you guys will stay around..

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Thank I1338YCjoer
Garland, Texas
Reviewed 12 August 2016

This Hampton Inn is nicely located right at the edge of Willowbrook Mall in Northwest Houston/ Tomball area. We stayed at room 331, which was very quiet, away from the elevator. The beds were quite comfortable, and the room was clean and tidy. Breakfast was adequate. The staff was very welcoming and courteous. We will surely return.

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Helpful?
Thank EKRez1
Lincoln Park, New Jersey
Reviewed 10 August 2016

My family and I were at this hotel two years ago for the Jr Olympics. This year we came back for the same reason. The hotel is very clean and the staff are very personable. It is located near a lot of restaurants and the mall if you need anything you forgot at home. I would definitely recommend staying here

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Thank Joan S
Reviewed 9 August 2016

Very friendly and helpful staff. The rooms are clean with a decent size bathroom. ! Great location-- walking distance to the mall and a lot of restaurant options very close by. Also, the hotel has free breakfast. I would definitely stay here again.

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Thank 619felecial
Lafayette, Louisiana
Reviewed 6 August 2016

It was wonderful ato first, but when we was departing that's when we had the problem. The lady at the front desk was asking us questions like we were being interrogated. That was so uncomfortable. When someone booked our room for us because we didn't know where to go.

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Helpful?
Thank 245kalinm
TMIHospitality1, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear 245kalinm, Thank you for reviewing the Hampton Inn Houston Willowbrook Mall. I'm very sorry that your experience at our hotel wasn't as you'd expected and for any uncomfortable situation my front desk put you in. I want to assure you that guest satisfaction is of the utmost importance to us and this issue has been addressed directly with my...

Guadalajara, Mexico
Reviewed 25 July 2016

Excellent Place to Go to. The Hotel is near Malls and close to very nice restaurants within walking distance. Hotel is near easy access to routes, avenues and freeways. Its 20 minutes from Downtown and you can get really wherever you want from there. The Hotel has very comfortable beds and great service. Also Has a pool and a fitness...

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Helpful?
Thank Hugo M

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
The Hampton Inn hotel in Houston-Willowbrook Mall is perfect for weddings, business meetings, social events and other group functions. Just minutes from I-45, 290, and Beltway 8 this comfortable hotel in northwest Houston offers shopping and major attractions in abundance.Checking in for business, or stepping out on vacation? Either way, you'll be sure to enjoy your stay at the Hampton Inn Houston-Willowbrook Mall hotel. Relax in spacious rooms offering king or queen-size beds and enjoy free high speed internet access. Start your day right with Hampton’s free hot breakfast. Even if you're in a rush, don't miss the most important meal of the day. On your way out, simply grab one of our free Hampton On the Run® Breakfast Bags, available Monday to Friday, for a quick, healthy meal to go. ... more   less 

Additional Information about Hampton Inn Houston - Willowbrook Mall

Address: 7645 West FM 1960, Houston, TX 77070
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: RM368 - RM820 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Houston - Willowbrook Mall 2.5*
Number of rooms: 75
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Travelocity, Priceline, Cheap Tickets, Hotels.com, HotelsforEveryone and Odigeo so you can book your Hampton Inn Houston - Willowbrook Mall reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hampton Inn Houston - Willowbrook Mall Hotel Houston
Houston Hampton Inn
Hotel Style:
#35 Family Hotel in Houston
#39 Business Hotel in Houston
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Questions & Answers

Questions? Get answers from Hampton Inn Houston - Willowbrook Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask fthe r a 3rd floor room away from the elevator.”
 of 5 bubbles EKRez1, 11 Aug 2016 | Read review
“We always ask for a room on the top floor to avoid noise in the room above us.”
 of 5 bubbles tlahuele, 13 Apr 2016 | Read review
“Rooms on back side of hotel are quieter, north side are closer to side exit”
 of 5 bubbles 142keithd, 22 Jul 2015 | Read review
“Get a corner room. If you want quiet, make sure to instruct front desk to put you away from any large groups and on the back side of the hotel.”
  • A Post-it on the headboard?
  • Actual message....
 of 5 bubbles KAHegg, 3 May 2015 | Read review
“We were on the 2nd floor,to the back of the hotel,it was quiet for the most part.”
 of 5 bubbles sa0505, 18 Mar 2015 | Read review
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