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Hampton Inn Houston - Willowbrook Mall

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#96 of 504 Hotels in Houston
Certificate of Excellence
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Hampton Inn Houston - Willowbrook Mall
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221 Reviews from our TripAdvisor Community

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There are newer reviews for Hampton Inn Houston - Willowbrook Mall
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Showing 205: English reviews
Reviewed 9 August 2016

Very friendly and helpful staff. The rooms are clean with a decent size bathroom. ! Great location-- walking distance to the mall and a lot of restaurant options very close by. Also, the hotel has free breakfast. I would definitely stay here again.

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Helpful?
Thank 619felecial
Lafayette, Louisiana
Reviewed 6 August 2016

It was wonderful ato first, but when we was departing that's when we had the problem. The lady at the front desk was asking us questions like we were being interrogated. That was so uncomfortable. When someone booked our room for us because we didn't know where to go.

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Helpful?
Thank 245kalinm
TMIHospitality1, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear 245kalinm, Thank you for reviewing the Hampton Inn Houston Willowbrook Mall. I'm very sorry that your experience at our hotel wasn't as you'd expected and for any uncomfortable situation my front desk put you in. I want to assure you that guest satisfaction is of the utmost importance to us and this issue has been addressed directly with my...

Guadalajara, Mexico
Reviewed 25 July 2016

Excellent Place to Go to. The Hotel is near Malls and close to very nice restaurants within walking distance. Hotel is near easy access to routes, avenues and freeways. Its 20 minutes from Downtown and you can get really wherever you want from there. The Hotel has very comfortable beds and great service. Also Has a pool and a fitness...

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Thank Hugo M
Houston-Willowbrook, United States
Reviewed 18 July 2016

Sits on the counter reading instead of helping. In the back corner talking instead of at their desk to help. Breakfast attendant doesnt talk to you to help. Food was terrible either way. And they definitely dont see when a guest isnt enjoying their stay.

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Thank Ruben A
TMIHospitality1, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Ruben A, Thank you for reviewing the Hampton Inn Houston Willowbrook Mall. I am very sorry we did not provide you with the service you expected and deserved. We do our best to make certain everyone is trained to serve our guests, so we will continue to work on training customer service and attention to detail. We hope with...

sugar land, United States
Reviewed 18 July 2016

Great service and accommodations. They had great breakfast options and they even went the extra mile. I asked if they had a certain type of cereal i love and they went to the back and came out with not one but two to have next next morning.

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Thank Maria M
Katy, Texas
Reviewed 3 July 2016

Always curtious, very clean, we have left a irem of clothing once and they held it for almost a month till we could get back to get. Love the breakfast choices .This is definitly our choice for another stay.

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Thank 497priscillal
Somerville, United States
Reviewed 29 June 2016

Great stay ..comfy beds..cleanliness of the rooms..Great location by the mall..many restaurants to choose from..quiet even by the mall.. easy to get to n to get out..would stay again when I go to visit my son

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Thank Joan-Jerry D
Lampasas, Texas
Reviewed 29 June 2016

I am so glad we chose this Hampton Inn because of the location. It's close to many restaurants and the mall is right across the street, within walking distance. There is a big movie theater close by. Property is clean and rooms are nice. The complimentary breakfast was very good. I highly recommend this Hampton if you are in West...

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Thank Dnoble74
Toronto, Ohio
Reviewed 27 June 2016 via mobile

Avid traveler Great hotel with very helpful staff Wonderful array of food for free hot breakfast Coffee/tea 24/7 Rooms very clean and spacious Beds were comfortable Walking distance from mall and Bar Louie Thanks again for nice stay for first time in Texas!

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Thank mbfresh2o
France
Reviewed 26 June 2016

Easy to get access and to park your car. Clean and comfortable room. Good internet connectivity. Many restaurants around... but overall unpleasant staff (don't expect any "good morning" at breakfast). Restoration on the roof while I was staying at the hotel (up to 9pm)

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Helpful?
Thank Jean Francois D
TMIHospitality1, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Jean Francois D, Thank you for taking time to fill out a review. It is always our pleasure to provide you with a clean and comfortable. Our goal is to provide exceptional service to our guests, so all feedback is appreciated and will be used to make improvements. I hope you will give us another chance to provide the...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The Hampton Inn hotel in Houston-Willowbrook Mall is perfect for weddings, business meetings, social events and other group functions. Just minutes from I-45, 290, and Beltway 8 this comfortable hotel in northwest Houston offers shopping and major attractions in abundance.Checking in for business, or stepping out on vacation? Either way, you'll be sure to enjoy your stay at the Hampton Inn Houston-Willowbrook Mall hotel. Relax in spacious rooms offering king or queen-size beds and enjoy free high speed internet access. Start your day right with Hampton’s free hot breakfast. Even if you're in a rush, don't miss the most important meal of the day. On your way out, simply grab one of our free Hampton On the Run® Breakfast Bags, available Monday to Friday, for a quick, healthy meal to go. ... more   less 

Additional Information about Hampton Inn Houston - Willowbrook Mall

Address: 7645 West FM 1960, Houston, TX 77070
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: RM400 - RM753 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Houston - Willowbrook Mall 2.5*
Number of rooms: 75
Reservation Options:
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Also Known As:
Hampton Inn Houston - Willowbrook Mall Hotel Houston
Houston Hampton Inn
Hotel Style:
#35 Family Hotel in Houston
#39 Business Hotel in Houston
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Questions & Answers

Questions? Get answers from Hampton Inn Houston - Willowbrook Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3rd Floor is the Best”
J2362SKhugoc, 10 Jan 2017 | Read review
“Ask fthe r a 3rd floor room away from the elevator.”
EKRez1, 11 Aug 2016 | Read review
“We always ask for a room on the top floor to avoid noise in the room above us.”
tlahuele, 13 Apr 2016 | Read review
“Rooms on back side of hotel are quieter, north side are closer to side exit”
142keithd, 22 Jul 2015 | Read review
“Get a corner room. If you want quiet, make sure to instruct front desk to put you away from any large groups and on the back side of the hotel.”
  • A Post-it on the headboard?
  • Actual message....
KAHegg, 3 May 2015 | Read review
5 of 5