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Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd

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Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd
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158 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd
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Showing 154: English reviews
Reviewed 5 January 2015

Won't recommend for long time stay, because the service is horrible. As mentioned by others, the front desk did go their way to be inefficient and impatient. I stayed here with my husband for a month. The service of the front desk is definitely the worst I experienced -- slow service and bad attitude. 1. When I ask for room...

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Helpful?
1Thank Jefftan520
Manager_11525, General Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd, responded to this review

We received a copy of your review, and wanted to take a moment to personally respond. The guest service you described unacceptable, and we sincerely apologize for your experience. To prevent this from happening again, our staff will be retrained on providing our guests with the best service possible. We would also like to apologize for the housekeeping issues you...

Meridian, Idaho
Reviewed 3 December 2014

This is a great location if you are going to MD Anderson. If you are able, it's just a short walk across the bridge to the Mays Clinic & a shuttle ride across the skybridge to the Main building so it will save paying for parking. We were there September-November 2013. During that time, they did some remodeling, which wasn't...

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Helpful?
Thank Patty G
Manager_11525, General Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd, responded to this review

I appreciate you taking the time to post a review of our hotel. I am glad that you enjoyed our location and your fully equipped kitchen during your stay with us. Still, I apologize if you experienced some noise disturbances during your visit. Thank you for choosing Extended Stay America. We hope to see you again in the future.

Reviewed 19 October 2014

We stayed here to visit Rice !University and museums. We had busy days and stayed four nights. So our housing was mostly just to eat supper and sleep. Location excellent. WiFi free. Parking free. Nice kitchen with full sized fridge and dishwasher. Great hospitality and welcome from Kevin, Christian and Ilia. The following glitches stopped it from a four: front...

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Helpful?
1Thank Cindy J
Manager_11525, General Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd, responded to this review

I received a copy of your review, and wanted to thank you for your kind words about our staff and our location. I'm glad that we could accommodate you and your daughter during your visit to Rice University. Still, I am sorry that the staff was not always available at the front desk and that you had issues with your...

Reviewed 24 September 2014

There was no one at the front desk when we arrived and there was no one there when we left. The rooms were remodeled, furniture looked new. Breakfast was muffins. The maid was nice. WilI I return? Probably not! Service means everything.

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Helpful?
Thank DebbieOrtiz
Manager_11525, General Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize that nobody was available at the front desk when you arrived. As well, I apologize that you were not pleased with the service provided by our staff. I will be meeting with our staff to ensure this does not happen in the future. We hope...

Reviewed 4 September 2014

We have been staying at this hotel for many years due to its proximity to MD Anderson hospital. At one time cleanliness was an issue, but now it was clean! That is very good. The issue is that the room has a kitchen with basic dishes for eating and cooking and a coffee pot. This time the kitchen was bare.....nothing...no...

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Helpful?
2Thank Judith J
Manager_11525, General Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd, responded to this review

We received a copy of your review, and wanted to take a moment to personally respond. We are glad that you appreciated the cleanliness of your room; however, we apologize that our customizable kitchen packs were not properly explained to you. We store our kitchenware in a sterile environment to ensure our guests receive the cleanest items possible. Our staff...

Austin, Texas
Reviewed 2 September 2014

We used Hotwire to locate a hotel close to the museum district. We got Extended Stay America which I thought would be great. When we arrived we were notified that there were no utensils, including a coffee maker, in the room and we had to special order them from the desk. There wasn't even a cup to drink out of....

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Helpful?
5Thank Frank C
Manager_11525, General Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I apologize that you found our new dish delivery system to be an inconvenience. We keep the kitchenware at the front desk to ensure that it is properly sanitized for guests., and our staff is more than happy to deliver whatever items you need...

Dallas, Texas
Reviewed 31 August 2014

8/05/14 made a reservation & arrived on 8/6/14 at 5:30 PM. Mentioned to GM, we need to check in. We heard a dog bark and she made a mean look. I said we will need cooking utensils; she would have them taken up. On the way up to the room, the elevator jerk, I told that to the front desk...

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Helpful?
2Thank Sam S
Manager_11525, General Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd, responded to this review

We received a copy of your review, and wanted to take a moment to personally respond. The issues with the housekeeping and dish delivery service you described are not acceptable, and we sincerely apologize for your experience. To prevent this from happening again, our staff is focusing on the cleanliness of our dishware and communication between front desk staff and...

Reviewed 26 August 2014

I was put into three different rooms before the fourth room was somewhat acceptable (i.e. had an air conditioner that work, door actually opens). The first room the door wouldn't open and the employee could not get it open either. Second room was not one that I had reserved (King Bed not Queen Bed) so when I passed by the...

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Helpful?
2Thank Karl M
Manager_11525, General Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd, responded to this review

I truly appreciate you taking the time to write a review of your experience with us. The various room changes you described is unacceptable, and I sincerely apologize for your experience. I will be meeting with my maintenance staff to ensure that all of our room's air conditioners are functioning properly, and that the door locks are working. As well,...

Houston
Reviewed 14 August 2014

So I travel for my job a lot. Let me start by saying that it is in a great location to the Medical Center, However that's were it stops being great. My room was ok. Missing light cover in bathroom. Mold on soap dish and stains on counter. Cockroach was found running through bathroom while showering. Moving to staff I...

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3Thank RNTraveler3
Abilene
Reviewed 9 August 2014

Overall an ok experience. Kitchen, dishes and utensils were dirty. Dishwasher not secured and fell out of cabinet when opened. Doors propped by hotel staff. These doors are suppose to be secured and key access entries. Found propped open late in the evening several times and in the mornings.

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Helpful?
1Thank Nissi1

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd

Address: 1301 Braeswood Blvd, Houston, TX 77030-4601 (Formerly Extended Stay Deluxe - Houston - Med. Ctr. - Reliant Pk. - Braeswood Blvd.)
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: RM403 - RM979 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd 2.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
Extended Stay Deluxe Houston-Medical Center Braeswood Hotel Houston
Houston Extended Stay
Extended Stay Houston
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Questions & Answers

Questions? Get answers from Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid this hotel!”
 of 5 bubbles deejaye75, 9 Mar 2017 | Read review
“Avoid this hotel and you will do well”
 of 5 bubbles N4154DUjamesm, 9 Mar 2017 | Read review
“Top floor is quieter. All rooms are layer out the same.”
 of 5 bubbles Battn21, 1 Jan 2017 | Read review
“Get a room facing the parking lot not street where we heard a helicopter land at midnight!”
 of 5 bubbles benaym345, 20 Aug 2016 | Read review
“Check your room and bed upon arrival.”
 of 5 bubbles Chihuahua2016, 31 Jul 2016 | Read review
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