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Residence Inn Houston Northwest/Willowbrook

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Residence Inn Houston Northwest\/Willowbrook
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103 Reviews from our TripAdvisor Community

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Showing 93: English reviews
New York City, New York
Reviewed 31 August 2016 via mobile

My husband's sister lives in Spring, TX and she was having a party for her 50th birthday. My husband and I as well as several of her friends from out of town stayed here. The front desk staff was very friendly. We were happy with the hotel and our room. The room has a fridge, cook top, pots and dishware...

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Helpful?
Thank luv2travl08
Joseph S, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

On behalf of the entire team here at the Residence Inn Willowbrook, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the time out to recognize our...

Reviewed 8 July 2016 via mobile

Was here on business and my elderly mother came along. Great location and the rooms were very clean. The front desk lady I believe her name was Phylis, She assisted my mother on a daily basis with answering questions to finding her places to eat. She made our trip feel like being right at home.

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Helpful?
Thank erwilson30
Abby O, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear erwilson30, Thank you so much for taking your time in sharing your feedback regarding your recent stay with us! We are delighted to hear that you and your mother enjoyed your stay here at Residence Inn Willowbrook. We truly appreciate your feedback! We hope to see you again the next time your travel takes you back to Houston. Kind...

JOPLIN
Reviewed 16 May 2016 via mobile

We stayed here while visiting nearby family. The hotel is very convenient to HWY 249 and nearby tollway. The hotel is just 1 block off the highway but setting is more like being in a neighborhood. Rooms are extremely spacious with nice fully equipped kitchens. They offer a happy hour during midweek which we were not there for but daily...

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Helpful?
Thank MOTRAVELERJoplin
Abby O, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear MOTRAVELERJoplin, Thank you very much for taking the time to share your feedback regarding your most recent stay here with us at Residence Inn Willowbrook. We take pride in our daily tasks to ensure that all our guests enjoy the services and amenities we have to offer - to which we are delighted to hear that we have met...

San Antonio, Texas
Reviewed 3 April 2016 via mobile

Hotel stay was great. Well kept. Service was excellent from staff. Continental breakfast has great variety. The pool and sitting areas are nice and not worn down. There are things for the entire family to do nearby too that made this hotel a great choice. I would surely consider them again when I come back to Houston.

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Helpful?
Thank Leakea T
Abby O, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear Leakea, Thank you so much for your kind review. Our team takes pride daily in ensuring that all our guests have a memorable stay with us, and we are delighted to hear that your family had a great stay with us; We look forward to be of service again the next time your travel takes you back to Houston/Willowbrook...

San Antonio, Texas
Reviewed 31 March 2016

This hotel was really great. The rooms were enormous and very clean. I loved the full kitchen and wish we had stayed long enough to use it. The queen bed was very comfortable. The couch bed, on the other hand, was a little lumpy and saggy, but nothing that a young person or child would complain about. The room even...

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Helpful?
Thank Melissa Y
Abby O, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear Melissa Y, Thank you so much for your kind review. We are truly delighted that you and your family enjoyed your stay here with us. Our team takes pride in taking great care of all our guests on a daily basis to ensure that valuable patrons such as you will have a relaxing and memorable stay here at the...

Reviewed 20 March 2016 via mobile

Staying here for a 17 night business trip. The first evening I arrived I was a little worried. The hotel seemed a little old... Lamp shades broken, marks on walls as you walked down the hall, scribbles on the furniture. As time went on I barely noticed these things. What I did notice was the complementary snacks and drinks Monday...

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Helpful?
Thank CMX4114
Abby O, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear CMX4114, Thank you very much for your kind words. We are delighted to hear that you enjoyed the service you received from our team. We truly appreciate your feedback and will use it as a tool to rectify the service opportunities that we have; We are glad that you enjoyed the home made parfait that our ladies made fresh...

Coweta, Oklahoma
Reviewed 14 March 2016 via mobile

I am currently staying at this location for a 17 day business trip. The hotel has been 100% accommodating, this is the 1st time I have ever stayed at a Residence Inn and would highly recommend this one to anyone travelling to this area. The best experience I have had so far was dealing with Phyllis, she has provided excellent...

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Helpful?
Thank Jeff Q
Abby O, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear Jeff, Thank you so much for taking a moment to share your feedback regarding your current stay here with us at Residence Inn Willowbrook! Our team takes pride in ensuring all our guests have a pleasurable stay at our hotel. We are delighted to hear that Phyllis was able to welcome you to your home away from home. We...

Aberdeen
Reviewed 13 February 2016 via mobile

First visit to America! Stayed for 2 nights on a quick business trip to Houston. Spent the majority of my time in Houston in the hotel. Breakfast poor and all hot food was cold. No bar or restaurant to eat in. Couldn't even get a coffee except at breakfast. Rooms spacious and well equipped. Bed very comfortable. Enjoyed my stay...

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Helpful?
Thank Lisa8279
Abby O, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear Lisa8279, Thank you for taking your time in sharing your feedback. I apologize we were not able to meet your expectations while you were a guest at our hotel; We truly appreciate in letting us know the areas of opportunities that we will be immediately addressing; Thank you for choosing Residence Inn WIllowbrook! Kind Regards, Abby O

Glen Rose, Texas
Reviewed 11 January 2016 via mobile

We stayed at the Willowbrook Residence Inn while our house was being repaired thanks to our 2 year old LG washing machine flooding our house. They were very accommodating, the maids were conscience of our cats and kept the door somewhat shut. Nice lobby, fire pit and an indoor pool and whirlpool!! The morning breakfast is a nice touch pretty...

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Helpful?
Thank gene s
Abby O, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear Gene, Thank you very much for taking your time and sharing your feedback with us! We are glad to hear that you enjoyed your recent stay here with us at Residence Inn Willowbrook. We hope that the floors have dried well and you are able to settle back at home! Thank you for choosing Residence Inn Willowbrook! Kind Regards,...

Bengaluru, India
Reviewed 24 October 2015

I stayed in this hotel for 2 weeks during September. I had used my debit card to pay hotel charges & had enough money in the account to cover my period of stay. When I checked into the hotel, the receptionist had put a holding charge on my card to cover the approximate room rent during my period of stay....

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Helpful?
1Thank Parthapd
Abby O, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear Parthapd, First of all thank you for staying at the Residence Inn Willowbrook, I would like to apologize for the inconvenience you experienced at the hotel. Our guests are our priority and we appreciate all the feedback and comments. We take all comments with urgency and as a training tool to improve areas that we have opportunity to grow...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Meeting Rooms
  • Laundry Service

Additional Information about Residence Inn Houston Northwest/Willowbrook

Address: 7311 W Greens Rd, Houston, TX 77064-1137
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: RM452 - RM833 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Houston Northwest/Willowbrook 3*
Number of rooms: 96
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Also Known As:
Residence Inn Houston Northwest/Willowbrook Hotel Houston
Houston Residence Inn
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Houston Northwest/Willowbrook staff and other travellers.
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Questions? Get answers from Residence Inn Houston Northwest/Willowbrook staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just know there seems to be a difference between 'studio' and 'suite'”
 of 5 bubbles Harwood-AT, 30 Nov 2016 | Read review
“Get a high floor”
 of 5 bubbles Janie4359, 29 Jun 2015 | Read review
“Top floor with view of creek.”
 of 5 bubbles txlineman, 17 Mar 2015 | Read review
“Make sure room with towel in it before day staff leave. 確保室內用毛巾在它之前一天的工作人員離開”
 of 5 bubbles ZhangWSamsung, 30 Jul 2014 | Read review
“Choose a room on the back side of the hotel to have a better view and less noise. Not that there was much noise to begin with.”
 of 5 bubbles 181bjd, 17 Jun 2014 | Read review
5 of 5