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Residence Inn Houston Northwest/Willowbrook

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Traveller (38)
Room & Suite (20)
Dining (1)
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Overview
  • Excellent58%
  • Very good24%
  • Average11%
  • Poor4%
  • Terrible3%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
3 Star Hotel
All hotel details
Additional information
Offers from Residence Inn Houston Northwest/Willowbrook
Special Offer: Member Rates
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Offers from Residence Inn Houston Northwest/Willowbrook
Special Offer: Member Rates
Hotel packages
Hotel deals
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Reviews (114)
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All reviewsfull kitchenfront desk young ladyhand weightsbasketball goalfire pitan extended period of timemorning breakfast isone bedroom suiteon a daily basisrooms were very cleanthe general managersmall kitchenlong stayextended staystayed for nightsdesk staffliving area
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11 - 15 of 103 reviews
Reviewed 28 February 2017

Traveling with 2 other colleagues and stayed here Feb. 21-23. 2 of us are Platinum Elite Marriott; 1 Gold Elite, so we travel alot. All 3 of us were unimpressed. This was one of the more dated Residence Inn's I have stayed at in some...More

Thank Phipper
Response from Joseph S, General Manager at Residence Inn Houston Northwest/WillowbrookResponded 3 March 2017

Thank you for choosing to stay with the Residence Inn Willowbrook during your trip to Houston. My name is Joseph Sherfield and I am the new General Manager of this hotel. We are deeply committed to providing outstanding service and quality accommodations. However, we do...More

Reviewed 19 February 2017

The hotel is very well run and clean. Upon checking in I was nicely greeted and when I had a small issue the receptionist Ariel provided a perfect solution. I later spoke to the General Manager Joseph and I could immediately tell why I would...More

Thank Scot L
Response from Joseph S, General Manager at Residence Inn Houston Northwest/WillowbrookResponded 19 February 2017

On behalf of the entire team here at the Residence Inn Houston Willowbrook, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would...More

Reviewed 13 February 2017

We picked this Residence Inn because of the good rate and location. We flew into George Bush Intercontinental Airport, rented a car and had an easy drive to the hotel. We arrived around 2 PM and our room was ready. Check in was fast and...More

Thank KANR
Response from Joseph S, General Manager at Residence Inn Houston Northwest/WillowbrookResponded 16 February 2017

Thank you for choosing to stay with the Residence Inn Houston Willowbrook during your trip to Houston. We are deeply committed to providing outstanding service and quality accommodations. However, we do understand that we have failed in this instance and appreciate you bringing this to...More

Reviewed 30 November 2016

I like this Residence Inn as all of the rooms are accessible from an inside hallway. This property is a little bit dated, but it is clean. The rates are reasonable for this area. I really enjoy the king suite room as there are two...More

Thank Harwood-AT
Response from Joseph S, General Manager at Residence Inn Houston Northwest/WillowbrookResponded 5 December 2016

Dear valued guest, I would like to thank you for taking the time to share about your recent experience at out hotel. We are delighted to hear that you enjoyed your stay at our hotel . I will take this feedback and share it amongst...More

Reviewed 28 November 2016 via mobile

Stayed for 15 nights on business. Nice spacious suite with full size appliances wich was perfect as most my days started early before breakfast was served (breakfast served from 6:30). Close proximity to willowbrook mall, and plenty of restaurants. Welcoming staff, very serviceminded and polite....More

Thank Kristian T
Response from Joseph S, General Manager at Residence Inn Houston Northwest/WillowbrookResponded 5 December 2016

On behalf of the entire team here at the Residence Inn Willowbrook, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Meeting Rooms
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Tennis Court
Indoor pool
Details
Price range
US$105 - US$184 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$105 - US$184 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (38)
Room & Suite (20)
Dining (1)
Questions & Answers
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JulesCal
27 April 2015|
Answer
Response from Abby O | Property representative |
Thank you for your feedback JulesCal. We apologize for the inconvenience that you have experienced with us; All guest feedbacks are very important to us as we take these as learning tool to prevent future guests from... More
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Votes
Room Tips
"Stay on top floor to avoid hotel elephants, even number rooms"
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"Any room really . Id say Front rooms have good view and back rooms not sure on middle. We never stay in..."
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"I stayed on the first floor, laundry was on 2nd."
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"Don't get rooms at the end of the hall way."
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