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All reviewsmary annfront deskgalleria areakaty freewayfreeway sidethe general managernice hoteleasy accessgreat staythe loopbreakfast was deliciousstaying at this hotelhotel restaurantroom was largehotel staffchecking outexcellent customer service
I was in Houston for business and I spent one night in this hotel.
Although the facilities are ok, I found it difficult to find space for my car in the parking (the place was crowded and only a narrow space was left).
This is my second review of this hotel, but it is because the service was again excellent. I had a unique situation, and Yessnia went out of her way to help me. I have a number of hotels that I prefer in Houston, and this...More
Response from WW7611, Manager at Crowne Plaza Houston Galleria AreaResponded 17 November 2017
Thank you for the great comment on the hotel team member - Yesenia. We are looking forward to serving you soon.
A friend of mines book the hotel, I was staying there as his guest. I had left some of my belongs in the room and he was knocked out so I asked Tamera & Nichols if they could give me a key as I am...More
Thank Fernando R
Response from WW7611, Manager at Crowne Plaza Houston Galleria AreaResponded 6 February 2018
I am sorry to hear about your situation. For security purposes, we are allowed to release keys to register guest(s) only. Unfortunately, your name was not in the hotel system. Thus, you were not given a key. For your future reference, please have...More
While the room was clean, there was a sewer stench that would overtake the room we were in several times during the night. Checkout was at noon but housekeeping was knocking on the door at 9:15 am. There no refrigerator or microwave in our room....More
1 Thank Dawn T
Response from WW7611, Manager at Crowne Plaza Houston Galleria AreaResponded 16 January 2018
Thank you for staying at the Crowne Plaza Houston Galleria Area! I would like to sincerely apologize for the inconvenience during your stay. Feedback from our guests guides us to make improvements to reach our goals of providing “Great Hotels, Guests Love”. Although...More
Stayed at the hotel for the weekend for a soccer tournament with the family. Chose hotel because it was centrally located for destinations.
Hotel located right off freeway.
Hotel lobby is very appealing and has nice contemporary/modern feel.
Front desk staff was NOT courteous upon...More
1 Thank Drojas04
Response from WW7611, Manager at Crowne Plaza Houston Galleria AreaResponded 19 December 2017
Thank you for staying with us. According to your organization contract, the breakfast was not included in the room rate. For your future reference, please visit our hotel website for the hotel amenities.
We hope to have another chance to serve you again. Have...More
Monday to Friday: all you can eat breakfast is around 16 plus tax. A La Crate is from $9 to $15 plus tax.
Saturday and Sunday: all you can eat breakfast is about $10 plus tax. A La Crate is from $9 to $15 plus tax.