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Holiday Inn Express Hotel & Suites Houston Energy Corridor-W Oaks

40 reviews
#350 of 517 Hotels in Houston
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Traveller (3)
Room & Suite (15)
Dining (4)
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Overview
  • Excellent30%
  • Very good39%
  • Average12%
  • Poor12%
  • Terrible7%
17 Oct 2017
“Bad Customer Reps”
9 Dec 2017
“Horrible Housekeeping Experience”
Free Internet
Free Parking
Pool
Non-Smoking Rooms
Fitness centre
Pets Allowed
Wheelchair Access
2.5 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (40)Write a Review
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1 - 5 of 36 reviews
Reviewed 10 December 2017

In September, I wrote a review that my husband and I were disappointed and frustrated with housekeeping at this hotel. Recently we stayed here again for two weeks for convenience of location to the properties we were helping rebuild in Houston. The housekeeping was worse...More

Thank Jane G
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston Energy Corridor-W OaksResponded 24 December 2017

Dear Jane G, Thank you for your recent stay with us and reviewing our property. I am very pleased to know you liked the convenient location of our hotel. On the other hand, I am sorry you were not satisfied with the level of service...More

Reviewed 17 November 2017

Upon arrival, my coworker couldn't get into her room because there was someone in it. The receptionist mentioned that there were people that often sneak into rooms and secure the door until they are discovered. They also mentioned that there are non-guests that occupy the...More

Thank Jennifer P
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston Energy Corridor-W OaksResponded 2 December 2017

Hi Jennifer P, Thank you so much for sharing your experience with our hotel. I would like to apologize for the issues you had with the safety in our property. We always aim to provide an exceptional stay for all of our guests that is...More

Reviewed 17 October 2017

I stayed here because my husband, daughter , and myself were waiting to move into our new home which unfortunately was not ready as stated in our " moving agreement". This process was only suppose to be a couple of days but turned into a...More

Thank Tracey M
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston Energy Corridor-W OaksResponded 1 November 2017

Hi Tracey M, Thanks for your recent stay, we're glad to have hosted your family. It's sad to hear that our accommodations and service level did not meet your expectations. On behalf of the team, I'm sorry for the inconvenience caused by the condition of...More

Reviewed 4 August 2016

I've stayed at this hotel numerous times, and most visits have been very pleasant and at a good price. This would be my feeling during this stay, but for the abominable check-in experience. I arrived at about 5:30 pm with a reserved room. Nothing was...More

Thank WindWolfess
Reviewed 24 June 2016

Unfortunately I stayed at this Holiday Inn Express in Houston for one night. Found a charge on my credit card for 150.00 for a coffee pot and a towel they said was missing. Don't drink coffee. Didn't look at the coffee pot ,touch it or...More

Thank ty b
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston Energy Corridor-W OaksResponded 20 July 2016

Dear ty b, While I regret to read about your experience, I appreciate that you have shared this with us. Please allow me to follow up on your concerns and have the opportunity to regain your faith in our hotel. I have sent you a...More

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About
Amenities
Top amenities
Pool
Free Internet
Free Parking
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Things to do
Pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$98 - US$130 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$98 - US$130 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (3)
Room & Suite (15)
Dining (4)
Pool & Beach (1)
Business Centre & Event Rooms (1)
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Room Tips
"Stay away from handicapped rooms unless you like this sort of accommodation"
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"Don't stay here"
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"We chose a suite since we were doing an extended stay. It gives you a separate sitting area and more room..."
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"Get a backup battery for the clock from front desk"
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